Quingo Scooters Reviews 

547
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the scooters for their excellent quality, robust build, and comfortable, adjustable designs, which significantly enhance their independence and quality of life. Many people highlight the staff as knowledgeable, friendly, and supportive, providing thorough explanations and helpful home demonstrations without being pushy. The service, including after-sales support and detailed product explanations, is consistently described as excellent, contributing to a positive overall user experience. However, some customers also noted concerns regarding the product's weight and bulkiness, making it difficult to transport, and experienced discomfort due to a lack of suspension or issues with accessories like mirrors. A few other people also felt that sales interactions could be pushy, and reported problems with communication, slow repairs, or difficulty obtaining parts.

What people talk about most

Product

Consumers find the product to be positive, with many expressing that the scooters have dramatically improved... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Service

Users describe positive interactions with service, with many reviewers highlighting the exceptional and very... See more

Quality

Customers had positive experiences with quality, often describing their mobility scooters as stable, useful,... See more

User experience

Reviewers mention positive feedback about user experience, with many loving their Quingo from beginning to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My scooter has dramatically improved my life. It makes shopping so much easier, going out to cafes and galleries and visiting friends. My disability was closing down my life; my scooter has opened... See more

Company replied

Rated 5 out of 5 stars

Found all the information I was given is correct 👍 No sales Pitch no fancy words to get a sale The actual scooter is brilliant it’s Tour does 55 miles on a charge and it did just what they said I... See more

Company replied

Rated 5 out of 5 stars

I test drove a Quingo ultra today and promptly placed my order with Kim who had helped me so much with advice as I drove it. It is absolutely amazing and I am looking forward to receiving mine in a... See more

Company replied

Rated 1 out of 5 stars

Worst scooter experience ever. The scooter was very expensive, but very hard to ride on with no front suspension. Steering on corners feels unsafe. because it is actually a 3wheel scooter with outride... See more

Company replied


Company details

  1. #66 of 73 best companies in Mobility equipment supplier
  2. #35 of 38 best companies in Disability equipment supplier

Written by the company

Quingo are the only 5 wheel mobility scooters in the world. With worldwide patented Quintell™ Technologies, such as our Feet Forward Adaptive Footplates, KerbMaster™ powered anti-tip and anti-beaching system, Active Tri-Wheel steering, fully adjustable seats and tillers our scooters offer up to 80% more foot space than 4 wheel models and far greater stability than 3 wheel scooters. With five models in the range and one powered wheelchair we cover most mobility needs. From our take part Ultra car boot portable model, our self-loading Flyte, to our 8 mph road legal Plus, Vitess 2 and Toura 2 models you we are confident we have the perfect mobility device for you. Our scooters offer the unique ability to mount or descend from kerbs safely at up to a 45° angle. No other scooter offers more stability, manoeuvrability, comfort. Safety built in.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

547 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 62% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(547)

84 reviews in the last 12 months

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Rated 1 out of 5 stars

My mother was sold the heaviest scooter…

My mother was sold the heaviest scooter it took me and my brother to move.. shes 80 and has parkinsons... she falls all the time reason for her wanting a scooter... it cost over £3000 and has never been used as she can't move it.. when it was delivered it was left in her front garden to get stolen... or leaving a frail old lady to move ... salesman should be ashamed of himself..

23 June 2024
Unprompted review
Quingo Scooters logo

Reply from Quingo Scooters

Can you please send me your contact details to giles@quingoscooters.com ? This does not sound like you bought this from us

Rated 5 out of 5 stars

You cant go wrong!

Not only do Quingo sell scooters, they make absolutely sure that you are comfortable and capable of using it. Very impressed that I was able to try it away from my home and in an area where I get a lot of pleasure .. parks and heaths and fields .. rode over grassland. Cannot fault my ‘instructor’ for his advice and obvious duty of care, there was no rushing involved in fact was probably out for a couple of hours. I thought at one time that I was going to roll off into the bushes .. but I didn’t and you cant, very well balanced especially with having 3 front wheels. Quingo Ultra ticked all the boxes for me.

6 June 2024
Rated 5 out of 5 stars

Only one minor blemish

Only one minor blemish. I had to contact you for a Certificate of Newness and the driver who delivered the vehicle seemed in rather a hurry, though I gathered that his vehicle had broken down in the morning.

20 June 2024
Quingo Scooters logo

Reply from Quingo Scooters

Our sincerest aplogies for any inconvenience caused. He had indeed suffered a breakdown and had other appointments to fulfil that day. If you need any further assistance please do not hesitate in contacting us.

Rated 5 out of 5 stars

Very satisfied customer

Everything explained clearly and they checked I understood. A demonstration was arranged at my house which gave me confidence to place an order
Customer care is excellent it really helps when you are able to speak to a person who knows the product

23 May 2024
Rated 5 out of 5 stars

Good service

We bought our Quingo ultra a couple of months ago so it is still under warranty we have only used it about 5 times.
We were very impressed with the salesman Phil who explained how the scooter worked and showed us how to dis mantle it. The delivery driver went through some points again with us and was also polite and helpful. This week I took the scooter into town and had to be rescued with scooter as it wouldn't drive after leaving it outside a shop. It was beeping 5 beeps and flashing. I tried restarting it releasing and putting the brake back on all to no avail. Ryan came out today to fix the problem. He couldn't find a fault. He was very patient with us and we eventually deduced that it was the scooters mechanism which doesn't allow you to start it in free wheel, putting brake on while ignition is on doesn't fix the problem. If we were ever told this we had both forgotten there is so much to take in and us both being over 80 have problems remembering new info. Ryan totally understood what we were saying and spoke to the office who agreed not to charge us for the call out this time as the problem was genuine.
Thank you Quingo team and special thanks to Ryan

7 February 2024
Unprompted review
Rated 4 out of 5 stars

From the ofset the adviser demonstrated…

From the ofset the adviser demonstrated the product and allowed me to test drive the product

The machine arrive on the day promised and again checked I was able to plug it in and reverse into the storage unit

Unfortunately the machine breakdown but it was replaced within 4 working days

This replacement machine has behaved well on the rough footpath's around here

7 June 2024
Rated 5 out of 5 stars

The company explained everything to me…

The company explained everything to me before I got my quingo, they told me when Steve would be coming to see me, he explained everything to me before I had a go on my quingo, which I found very easy to drive and felt safe as it is very sturdy not like others I have seen that don't look safe , am really pleased I got my quingo when I did as my disability is getting worse, the quingo has given me more freedom to get out and about

7 June 2024
Rated 5 out of 5 stars

The salesman that called wasn't pushy…

The salesman that called wasn't pushy he just let the product do the talking.
When it was delivered it was done so by one of their engineers there was no rush to this process.
I know that they are nut the cheapest but as is so true in this life I think that you get what you pay for.

23 May 2024

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