Quintain Living Reviews 

1,006
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 209 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional staff, highlighting their helpfulness, friendliness, and efficiency across maintenance and front desk teams. Many appreciate the personalized and supportive approach, noting staff often go above and beyond. The buildings and facilities are frequently commended for their excellent design, cleanliness, and good maintenance, alongside a fantastic, convenient, and safe location. However, some people reported a decline in service quality during the moving-out process, mentioning a lack of professionalism or hidden fees. A few also noted issues with unhygienic conditions, such as unattended rubbish, and persistent noise not adequately resolved.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising the teams at Ferrum and Luna for being... See more

Service

People report positive experiences with service, often highlighting the team's commitment, professionalism,... See more

Location

Users describe positive interactions with location, highlighting its convenience and safety. Customers... See more

Facilities

Clients share positive opinions on facilities, with many reviewers describing the buildings as modern,... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting their responsiveness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What an amazing service these team have in Ferrum especially a big thanks for the maintenance team for being available 24/7 and taking care of the people living in the flat You can always conta... See more

Company replied

Rated 5 out of 5 stars

Been loving living here the last few months! The Luna building has more residents in it, making it feel a bit more like a community of people. I especially love meeting whoever's at the desk downstair... See more

Company replied

Rated 5 out of 5 stars

Ciara is truly the glue of this building. She keeps everything running so smoothly and is incredibly efficient - things just get sorted quickly and without any fuss, which makes a huge difference day... See more

Company replied

Rated 5 out of 5 stars

During my visit to Canada Gardens, I had to use the parcel room and honestly found it pretty confusing and disorganised at first. After trying to figure it out myself for a while, I asked the receptio... See more

Company replied


Company details

  1. Apartment Building

Written by the company

Brand new studio to 4 bedroom apartments to rent at Wembley Park. There are no hidden fees. Bills are all set up and ready to go. Find your brand new home today.


Contact info


4.5

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(1,006)

203 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Trash service

Really bad service and this company will level up rental fee for the long time lent, and cannot refund deposit!

19 August 2025
Unprompted review
Quintain Living logo

Reply from Quintain Living

Hi Jason,

Thank you for reaching out. Unfortunately, we cannot identify if you are a resident of ours but we'd be happy to review your concerns and assist. Please send us an email to: residents@quintainliving.com and in the subject title write FAO Management to which ill be happy to review and reach out to you directly,

Best wishes
Yusuf
Assistant Resident Manager, Canada Gardens

Rated 5 out of 5 stars

We really enjoy living at Repton…

We really enjoy living at Repton Gardens. The flats and amenities make it such a great place to call home. On top of that, Janet at the reception is the mvp! She’s always in such a good mood and so helpful whenever we need anything. Anytime we’ve had an issue she goes above and beyond to make sure it’s resolved quickly and smoothly. It makes such a difference having someone so kind and reliable here and we really appreciate everything she does x

17 August 2025
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Reply from Quintain Living

Hi Katerina,

Thank you for the lovely feedback!

We're so glad to hear you're enjoying life at Repton Gardens. Janet will be delighted to know her support has made such a positive impact.

Kind regards,
Petra, Resident Manager

Rated 5 out of 5 stars

It is an excellent and remarkably safe…

It is an excellent and remarkably safe place to reside in London. The teams are friendly and helpful, and Ken, in particular, has been exceptionally helpful.

1 August 2025
Unprompted review
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Reply from Quintain Living

Hi Pratik,

Thank you for your kind feedback! We’re thrilled to hear you feel safe and supported living here. Ken and the team will be delighted by your kind words!

Kind regards,
Karolina - Resident Manager

Rated 5 out of 5 stars

Repton Gardens - Janet is very helpful and alway willing…

Janet is very helpful and alway willing to go the extra mile, happy and cheerful and very caring.

16 August 2025
Unprompted review
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Reply from Quintain Living

Hello,

Thank you for your lovely feedback! We're thrilled to hear that Janet has made such a positive impression. We'll be sure to pass along your kind words!

Kind regards,
Petra, Resident Manager

Rated 5 out of 5 stars

Excellent Customer Service

I have to be thankful for Kulsum who helped my auntie, with her shopping bags at the Lansby walkway. I know it's not her job to do so, but it was such a kind gesture.

14 August 2025
Unprompted review
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Reply from Quintain Living

Hello Swanson,

Thank you for sharing this thoughtful moment!

We’ll be sure to pass along your appreciation to Kulsum.

Kind regards,
Petra, Resident Manager

Rated 5 out of 5 stars

I’ve lived here for the past 1.5 years…

I’ve lived here for the past 1.5 years and I have enjoyed the facilities and the area. Ken and the team are always helpful and friendly at the desk. Would recommend Quintain Living for anyone looking for a home

15 August 2025
Unprompted review
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Reply from Quintain Living

Dear Said,

Thank you so much for your kind words! We’re delighted to hear you’ve enjoyed living here and that Ken and the team have been so helpful. We truly appreciate your recommendation.

Kind regards,
Ifty- Assistant Resident Manager

Rated 5 out of 5 stars

The experience has been quite good

The experience has been quite good, I have been living here for past 1.5 years and the team has been really helpful. Jonathan specifically has been very kind in helping me with my deed of variation. He made the process seamless and Ina timely manner. Overall, great place to live.

15 August 2025
Unprompted review
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Reply from Quintain Living

Hello Roshni,

Thank you for your kind words.

We're glad to hear you've had a positive experience over the past 1.5 years. It's great to know Jonathan was able to assist you smoothly with your deed of variation, we'll be sure to share your appreciation with him.

Kind regards,
Petra, Resident Manager

Rated 5 out of 5 stars

Extremely helpful residents team

Extremely helpful residents team. Shout out to Jonathan and Shelby for Cherry House, Repton Gardens!

15 August 2025
Unprompted review
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Reply from Quintain Living

Hello Himangi,

Thank you for taking the time to leave us a review.

We're glad to hear you've had a great experience with the residents' team. Jonathan and Shelby will be thrilled to know their support is appreciated!

Kind regards,
Petra, Resident Manager

Rated 5 out of 5 stars

Great building and friendly staff

Great building and friendly staff. always a pleasure to visit the Robinson and chat to Ken.

14 August 2025
Unprompted review
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Reply from Quintain Living

Hi Vinay,

Thank you so much for your kind words!
We’re delighted you enjoy visiting The Robinson, and we’ll be sure to pass your compliments on to Ken - he’ll be thrilled to hear them.

Kind regards,
Karolina - Resident Manager

Rated 5 out of 5 stars

Great living environment

I have had such a positive experience living here for over 2 years. The building has everything you need to live comfortably, accessing most necessities within the building itself (or close proximity).
The residential team are always quick to respond to maintenance requests and always keep the building clean, safe and welcoming. One of the things I really appreciate is how they always greet everyone with warm "Good morning " or "Have a nice day ". It might seem like a small thing, but it really makes a big difference and adds a personal touch to everyday interactions.
All this truly create a great living environment.

14 August 2025
Unprompted review
Quintain Living logo

Reply from Quintain Living

Hello Aga,

Thank you for the kind words!

We're glad you've had such a great experience over the past two years. It's wonderful to hear that the team’s friendliness and quick support have made a real difference.

Kind regards,
Petra, Resident Manager

Rated 5 out of 5 stars

I live in Landsby West block and the…

I live in Landsby West block and the atmosphere is made more very friendly and welcoming by the cool guy at the reception desk called Milton. Every one is greeted always with a smile and I always drop by to have a nice chat with him. He ia always ready to help and is a wicked sense of humor. We need more staff like m!

11 August 2025
Unprompted review
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Reply from Quintain Living

Hello Mr. Reynaldo,

Thank you for the lovely feedback!

We're so glad to hear Milton has made such a positive impact! We agree, more staff like him would make every place better!

Kind regards,
Petra, Resident Manager

Rated 5 out of 5 stars

We love living at Ferrum

We love living at Ferrum! The apartment is nice and very well decorated. Amenities are great! Everything is clean and very well kept. We had a couple of maintenance issues when we moved in which were all dealt with super fast.

9 August 2025
Unprompted review
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Reply from Quintain Living

Hi Ghazaleh,

Thank you for leaving a review and so happy to hear that you're loving Ferrum! We really appreciate the feedback.

Kind regards

Faysal - Resident Manager

Rated 5 out of 5 stars

Julia was a really life saver patient…

Julia was a really life saver patient and supportive

8 August 2025
Unprompted review
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Reply from Quintain Living

Dear Ali,

Thank you so much for your feedback. We’re thrilled to hear that Julia was able to support you so patiently and made such a positive difference. We’ll be sure to share your kind words with her.

Kind regards,
Daniel - Resident Manager

Rated 5 out of 5 stars

10 Elvin gardens review

The staff were incredibly welcoming, professional, and attentive, making sure every detail was taken care of. The facilities are great, spotlessly clean, modern, and well-maintained. I was having issues with booking a family member into the car park but this matter was handled swiftly and efficiently by Kulsum who was very helpful and was able to resolve this matter. Would recommend to anyone visiting or looking for a place to rent.

19 July 2025
Unprompted review
Quintain Living logo

Reply from Quintain Living

Hello Lewis,

Thank you for your kind words!

We're glad you had a great experience and that Kulsum was able to help with the parking issue. I'll be sure to pass the feedback on to the team, she'll be thrilled.

Kind regards ,
Petra, Resident Manager

Rated 5 out of 5 stars

Milton help me to kill the spider in my…

Milton help me to kill the spider in my room and he was very helpful

5 August 2025
Unprompted review
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Reply from Quintain Living

Hi Bella,

Thank you so much for taking the time to leave us a review.

We're glad Milton was there to help! He’s always happy to assist, even with the unexpected visitors.

Kind regards,
Petra, Resident Manager

Rated 5 out of 5 stars

I’ve enjoyed living here for a year

I’ve enjoyed living here for a year, Ken and the reception team are great and always at hand to assist with any issues.

1 August 2025
Unprompted review
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Reply from Quintain Living

Dear Jingbo,

Thank you for taking the time to give us a five-star review. We will share your kind words with Ken and the Team.

Kind regards,
Ifty- Assistant Resident Manager.

Rated 5 out of 5 stars

Janet at the reception desk in Repton…

Janet at the reception desk in Repton Gardens, Wembley, is an outstanding and genuinely lovely person. Anytime I’ve needed help, she’s gone above and beyond with a warm smile and a calm, professional attitude. Whether it’s tracking down a parcel, answering questions, or assisting with building services, she handles everything quickly and efficiently, always making you feel like a priority. Her attention to detail, kindness, and positive energy make a real difference to everyone who lives here. Janet brings a personal touch to the building that makes Repton Gardens feel more like a community.

28 July 2025
Unprompted review
Quintain Living logo

Reply from Quintain Living

Hello Amir,

Thank you so much for taking the time to leave us a review and your kind words.

We're thrilled to hear how much of a positive impact Janet’s made! We'll be sure to pass your kind words on to her.

Kind regards,
Petra, Resident Manager

Rated 5 out of 5 stars

Great place to live!

I’ve been leaving here for over 3 years and I can’t be more happy. Special thanks to Joanna from the residents team for being extremely helpful. Highly recommend anyone to live in the area and specially in Ferrum

23 July 2025
Unprompted review
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Reply from Quintain Living

Hi Miguel,

Thanks for leaving a review. We will be sure to pass on your kind words to Joanna.

Kind regards

Faysal - Resident Manager

Rated 5 out of 5 stars

Lease arrangement

Just coming upto the end of our first year at Landsby East.

We were relocating from the Caribbean and Adrian in the leasing team could not have been more helpful, a credit to the team and Company.

All dealings with maintenence , concierge etc have been top class.

22 July 2025
Unprompted review
Quintain Living logo

Reply from Quintain Living

Hello James,

Thank you for sharing your experience!

We're so glad to hear your first year at Landsby East has been a great one. We'll be sure to pass your lovely feedback on to Adrian and the rest of the team!

Kind regards,
Petra, Resident Manager

Rated 5 out of 5 stars

Anisah was the best today and was very…

Anisah was the best today and was very helpful and kind thank you

21 July 2025
Unprompted review
Quintain Living logo

Reply from Quintain Living

Dear Stanislav,

Thank you so much for leaving us a positive review and we are happy to hear that Anisah was helpful and kind! We will make sure to pass it on to her.

Kind regards,
Karolina - Resident Manager

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