The order n delivery process is flawless … checked the phone exteriors, like new , checked the battery capacity- 100%. Came with latest iOS 16, no trouble to transfer old phone over , no issue at al... See more
Company replied
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See what reviewers are saying
Careful don't buy in this shop! Apparently, my order was sent but after 10 days I hadn't received it. I contacted them several times but never received a reply. I had to open a dispute with Revolut in... See more
These people are beyond brilliant. Giving superb service. I ordered my phone on Friday expecting it Tuesday (at best). It arrived on Sunday!! Quicker than quick. And with such friendly and efficient... See more
Company replied
A problem developed with my lovely s8 phone. Arranged to buy newer model from them, so could transfer more easily to new one. That done, sent old one back. Quickly examined and determined not repair... See more
Company replied
Company details
- #62 of 73 best companies in Mobile Phone Shop
Written by the company
We are mobile repair experts located in London. We have been successfully operating in the mobile market for over a decade. We are proud to have the satisfaction, trust, and loyalty of all of our customers over the years. Our team uses only OEM and high-quality parts in our repairs. Our customers can also order a repair online and mail-in mobile phones without coming personally to our location! One of the latest additions to our business is the refurbished phone line that offers grade A+ pristine mobile phones with a warranty and monthly payments option. All of our refurbished phones are unlocked for your freedom in switching carriers. We offer high-end OEM refurbished mobile spare parts for all the famous brands with a lifetime warranty!
Contact info
Unit 4, Woodward Buildings, 1 Victoria Rd, North Acton, W3 6FA, LONDON, United Kingdom
- +44 (0) 208 992 5735
- info@qwikfone.com
- qwikfone.com
3.9
Great
1K reviews
Replied to 36% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered the phone and it was a fast…
I ordered the phone and it was a fast delivery. Good job!
2 September 2025
Reply from QwikFone
Dear Customer,
Thank you for your feedback!
We’re thrilled to hear that your phone arrived quickly and that you’re happy with our delivery service.
We appreciate your support and hope you enjoy your new device!
Kind regards,
Team Qwikfone
Very reliable
3 months ago I bought (through Amazon) a Galaxy S22+ that was in perfect conditions as declared. Unfortunately few days ago the display started to display a vertical line. The customer support asked some photo then send a shipping label for returning the phone.
On september first they received it and the day after I've received a full refund.
Highly recommended
23 May 2025
Unprompted review
Reply from QwikFone
Dear Paolo,
Thank you for sharing your experience!
We're sorry to hear about the issue with your device but glad our support team could resolve it quickly and smoothly. We’re committed to making things right when problems arise, and we appreciate your recommendation.
Thanks again for choosing us!
Kind regards,
Team Qwikfone
Amazing phone
Bought a refurbished phone from Qwikfone Via Backmarket. I am gob smacked at the quality of the phone, it was like new. Came with film on front and rear to protect it, Sim pin and cable. Packaged very well. All I can say thank you so much, I am more than happy & would definitely recommend these guys.
28 August 2025
Unprompted review
Reply from QwikFone
Dear Mr. Bump,
Thank you for your fantastic feedback!
We're so pleased to hear you were impressed with the quality and presentation of your refurbished phone. It’s great to know everything from the condition of the device to the packaging and met your expectations.
We truly appreciate your recommendation and hope you enjoy your phone for a long time to come!
Kind regards,
Qwikfone Team
As always perfect service perfect price…
As always perfect service perfect price thanks
25 August 2025
Reply from QwikFone
Dear Lhea,
Thank you for your continued support!
We're thrilled to hear everything was perfect again — both service and price. We truly appreciate your loyalty!
Best Regards,
Qwikfone Team
Quick delivery & good quality of phone
Quick delivery. Quality of phone matched what I opted for. A reliable and trustworthy refurbished phone retailer.
17 August 2025
Reply from QwikFone
Dear Steven,
Thank you for your great feedback!
We're glad to hear your phone arrived quickly and met your expectations. It's our goal to provide reliable service and quality refurbished devices, so your trust means a lot.
We look forward to serving you again!
Best Regards,
Qwikfone Team
Reply from QwikFone
Dear Анатолий,
We truly appreciate your positive feedback.
It's great to know you’re pleased with the quality, and we look forward to working with you again.
Best Regards,
Team Qwikfone
Reply from QwikFone
Dear Ian,
Thank you for the kind words.
We're really pleased to hear everything was to your satisfaction. We appreciate your feedback and look forward to continuing the great work together.
Kind Regards,
Team Qwikfone.
This is the second phone I have bought…
This is the second phone I have bought from QwikFone.
I was impressed with the quality of my first purchase which was 5 years ago. That I have just purchased another reconditioned phone.
The service was brilliant and I received my phone the very next day without extra cost.
And the phone is like brand new and more than happy with my purchase.
I recommend this company for service and reliability.
7 July 2025
Reply from QwikFone
Dear Karen,
Thank you so much for your wonderful feedback. We’re truly grateful for your continued trust in QwikFone and for choosing us again after five years. It means a great deal to know that you’re happy with the quality of your phone and the service you received.
Your kind words and recommendation really motivate our team to keep delivering the best experience possible. Thank you again and we’re so glad to have you as a loyal customer and look forward to serving you again in the future!
Warm regards,
Team QwikFone
A very disappointing and frustrating…
A very disappointing and frustrating experience.
We purchased a phone and received a faulty device right out of the box. To make matters worse, Amazon refused to offer any real support. They told us to return the phone and wait up to 14 days for a response.
After doing some research, I discovered that this business operates under two different names: QwikFone and Gadget Store. That immediately raised red flags. Many other customers have shared similar negative experiences — including not receiving refunds because the seller either claimed the phone was never returned or accused customers of damaging the device, leading to large deductions from the refund.
The entire process feels shady and untrustworthy. I strongly recommend avoiding this seller.
6 June 2025
Unprompted review
Reply from QwikFone
Dear SlieCentepede AG,
We're truly sorry to hear about your recent experience and understand how frustrating and disappointing this situation must have been. Please accept our sincere apologies for any inconvenience caused.
We take all customer concerns very seriously and are committed to resolving any issues as quickly and fairly as possible. We would never intentionally delay support or deny a rightful refund, and we appreciate you bringing this matter to our attention.
To help us investigate and assist you further, we kindly ask that you reach out to us directly. Please include your order number and any relevant details so we can look into this immediately and work toward a satisfactory resolution.
Your feedback is important, and we’d like the opportunity to make things right.
Kind Regards,
Team Qwikfone
Great service again.
26 May 2025
Reply from QwikFone
Dear Condrad,
Thanks so much for your kind feedback!
We truly appreciate your continued support and are glad to hear our service met your expectations again. Thank you for your trust in us.
Kind Regards,
Team Qwikfone
Like Brand New - Excellent
This is the 3rd phone I have purchased for different people from QuikFone. The service is 2nd to none. Efficient, accurate description and speedy.
28 March 2025
Reply from QwikFone
Dear Wilma,
Thank you for being a loyal customer!
We're truly grateful that you've chosen QwikFone for multiple purchases. It's fantastic to hear that you've consistently experienced efficient service, accurate product descriptions, and speedy delivery.
We look forward to serving you again in the future!
Kind Regards,
Team Qwikfone
Reply from QwikFone
Dear Andrew,
We appreciate your positive feedback!
It's great to know you're satisfied with the fast delivery and the quality of the refurbished phone.
If there's anything else we can do for you, don’t hesitate to let us know.
Kind Regards,
Team Qwikfone
Rotten company
Rotten company, avoid like the plague please. The phone they sent had a battery that would drain rapidly. When I returned the item, they claimed it was scratched. They sent a photo showing a scratch that could not have happened in transit. It was securely packed and I checked over both sides of the phone before sending back. Highly unscrupulous and good at fabricating a story to back up their claims.
It would have been impossible for the phone to be scratched as it was put in the cardboard box holder that was tight.
This a highly fraudulent company, please avoid as it will lead to frustration and having to deal with liars.
31 March 2025
Unprompted review
Reply from QwikFone
Dear Laeeq,
We’re truly sorry to hear about your experience and appreciate you taking the time to share your concerns. This is certainly not the kind of experience we want any of our customers to have, and we completely understand how upsetting this must have been for you.
Please know that we carefully check all devices before they’re shipped, and the phone was sent in good condition. While it’s our policy to refuse returns that come back damaged, we wanted to show some understanding of your situation. That’s why, as a gesture of goodwill, we applied a partial deduction rather than rejecting the return outright.
We genuinely regret any frustration this has caused and hope for your understanding. If there's anything further we can do to support you, please don’t hesitate to reach out.
Best regards,
Team QwikFone
Good communication and support during return process
The phone came very quickly but wireless charging function wasn't working. I returned the phone and the replacement had different issues in that it periodically crashed and became very warm. The second phone was also returned and a refund has been issued. The returns process and communication was always good and I would use them again if they had the phone I wanted in stock.
3 February 2025
Reply from QwikFone
Dear Joanne,
Thank you for sharing your experience with us.
We’re sorry to hear that the first two phones didn’t meet your expectations. We understand how frustrating it must have been to deal with technical issues, and we appreciate your patience throughout the returns process.
We’re glad to hear that you found our communication and returns service efficient, and we truly value your willingness to shop with us again in the future. Should you need any assistance or if the phone you’re looking for becomes available, feel free to reach out. We’d be happy to help.
Thank you once again for your feedback and for giving us the opportunity to make things right.
Kind Regards,
Team Qwikfone
I ordered a phone from this company…
I ordered a phone from this company thru backmarket I had it 2 weeks and the touchscreen stopped working so I sent it back straight away they tried denied my warranty which backmarket dis agreed with I'm nw waiting to even see if I get a refund last Wednesday .. 2 weeks the phone stops working and they have no remorse disgusting company. And people I have seen many reviews on this company bad ones which state the same so I would definitely stay well clear I still have no phone and I am down 220 pounds but this is how these people make money sell dodgy phones get u to send it back to not refund you and keep the phone
12 March 2025
Unprompted review
Reply from QwikFone
Dear Liam,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration you have experienced. It is never our intention for any customer to feel dissatisfied with our service.
Please be advised that a full refund has already been processed to your account. If you do not see it reflected, we recommend reaching out directly to Back Market for further assistance.
Kind Regards,
Team Qwikfone
The company was quick and reliable
The company was quick and reliable; the phone is in excellent condition - appears as new and functions well, but the battery life is not that great.
5 March 2025
Reply from QwikFone
Dear Michaela,
Thank you for your feedback!
We're glad you're pleased with the phone's condition and performance. Battery life can vary with usage, but if you have any concerns or need assistance, feel free to contact us.
Enjoy your new device!
Best regards,
Team QwikFone
Great phone at a competitive price with…
Great phone at a competitive price with fast and secure delivery.
24 February 2025
Reply from QwikFone
Dear Happy Customer,
Thank you for your feedback!
We're delighted to know you’re happy with the phone, pricing, and delivery. We strive to provide the best experience for our customers, and your review means a lot to us. Let us know if you need anything and we’re here to help! 😊
Best regards,
Team QwikFone
Delivers Again – Reliable, High-Quality Phones!
I have been a loyal customer of QwikFone for the past 5 years, and they have never disappointed me! I recently purchased a refurbished phone, and just like my previous purchases, it was in amazing condition—practically like new! The quality of their refurbished devices is top-notch, and I can always trust them to deliver reliable products.
Their customer service is fantastic—always helpful, professional, and responsive. Every time I’ve had a query, they’ve handled it efficiently. QwikFone truly stands out in the refurbished phone market!
The only small downside is that, despite my long-term loyalty, I’ve never received a discount or voucher from them. It would be nice to see some appreciation for repeat customers. However, the quality of their phones and service more than makes up for it!
Overall, highly recommended! If you’re looking for a trustworthy place to buy a refurbished phone, QwikFone is the best choice. Will definitely continue shopping with them!
⭐⭐⭐⭐⭐ 5/5 Stars!
10 February 2025
Reply from QwikFone
Dear Muhammad,
Thank you for your loyalty and for taking the time to share your experience!
We're delighted to hear that you've been satisfied with our refurbished phones and customer service over the years. Your trust and support mean everything to us!
We truly appreciate your feedback regarding loyalty rewards. Recognizing our repeat customers is important, and we’ll definitely take your suggestion into consideration for the future. Your satisfaction is our priority, and we’re grateful for your continued support.
Looking forward to serving you again soon!
Best regards,
Team QwikFone
The 3rd time I've used QwikFone and…
The 3rd time I've used QwikFone and once again absolutely delighted with my purchase. Condition I choose was the top one, but it's got to be a new phone, it's perfect. Price is so much better than buying a new one a couple of models newer. Very well packaged when delivered.
15 February 2025
Reply from QwikFone
Dear Stuart,
Thank you for your wonderful feedback and for choosing QwikFone for the third time!
We're so pleased to hear that your phone exceeded expectations and arrived in perfect condition. Providing high-quality devices at a great price is what we strive for, and your satisfaction means the world to us.
We appreciate your loyalty and look forward to assisting you again in the future!
Best regards,
Team QwikFone
Excellent service and speedy delivery
Excellent service and speedy delivery. Great Thanks
7 February 2025
Reply from QwikFone
Dear John,
Thank you for your positive feedback!
We're delighted to know that you were happy with both our service and delivery.
We truly appreciate your support and look forward to serving you again soon!
Best regards,
Team QwikFone
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