The order n delivery process is flawless … checked the phone exteriors, like new , checked the battery capacity- 100%. Came with latest iOS 16, no trouble to transfer old phone over , no issue at al... See more
Company replied
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See what reviewers are saying
Careful don't buy in this shop! Apparently, my order was sent but after 10 days I hadn't received it. I contacted them several times but never received a reply. I had to open a dispute with Revolut in... See more
These people are beyond brilliant. Giving superb service. I ordered my phone on Friday expecting it Tuesday (at best). It arrived on Sunday!! Quicker than quick. And with such friendly and efficient... See more
Company replied
A problem developed with my lovely s8 phone. Arranged to buy newer model from them, so could transfer more easily to new one. That done, sent old one back. Quickly examined and determined not repair... See more
Company replied
Company details
- #62 of 73 best companies in Mobile Phone Shop
Written by the company
We are mobile repair experts located in London. We have been successfully operating in the mobile market for over a decade. We are proud to have the satisfaction, trust, and loyalty of all of our customers over the years. Our team uses only OEM and high-quality parts in our repairs. Our customers can also order a repair online and mail-in mobile phones without coming personally to our location! One of the latest additions to our business is the refurbished phone line that offers grade A+ pristine mobile phones with a warranty and monthly payments option. All of our refurbished phones are unlocked for your freedom in switching carriers. We offer high-end OEM refurbished mobile spare parts for all the famous brands with a lifetime warranty!
Contact info
Unit 4, Woodward Buildings, 1 Victoria Rd, North Acton, W3 6FA, LONDON, United Kingdom
- +44 (0) 208 992 5735
- info@qwikfone.com
- qwikfone.com
3.9
Great
1K reviews
Replied to 36% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
5 stars!
Easy to order,quick delivery and the phone is just as described. The phone (Samsung s20+) looks new and works just as a new phone should. Very happy customer.
23 January 2024
Reply from QwikFone
Dear Martin,
Thank you for your glowing review!
We're thrilled to hear that you found the ordering process easy, experienced swift delivery, and received a Samsung S20+ that meets your expectations. Customer satisfaction is our top priority, and we're delighted to have met your needs. Should you have any further inquiries or require assistance in the future, please don't hesitate to reach out.
Thank you for choosing us!
Team QwikFone
galaxy s20fe
bought 2 phones both galaxy s20fe as new, very happy with them,
only let down was next day delivery took 3 days not 1.
20 January 2024
Unprompted review
Reply from QwikFone
Dear Tom,
We appreciate your feedback and are thrilled to hear that you are happy with your purchase of two Galaxy S20 FE phones. We apologize for any inconvenience caused by the delay in the delivery timeframe. We'll take note of this and strive to improve our shipping processes for a better experience in the future. If you have any other questions or need assistance, feel free to reach out. Thank you for choosing us!
Kind regards,
Team QwikFone
Reply from QwikFone
Dear Charlie,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our company. If you ever have any questions or need assistance in the future, don't hesitate to reach out. We appreciate your support!
Kind regards,
Team QwikFone
Great refurbished Apple Watch
Bought an Apple Watch from Qwikfone - really impressed by the quality of the device and the excellent customer service received. Would recommend!
11 January 2024
Unprompted review
Reply from QwikFone
Dear Harry,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our company. If you ever have any questions or need assistance in the future, don't hesitate to reach out. We appreciate your support!
Best regards,
Team QwikFone
Phone delivered next day in perfect…
Phone delivered next day in perfect condition, would highly recommend
12 December 2023
Reply from QwikFone
Dear Cath,
We appreciate your wonderful feedback! It's fantastic to hear that your phone was delivered promptly and in perfect condition. Providing a seamless and reliable service is our priority, and we're thrilled to know we met your expectations. Your recommendation means a lot to us. If you ever have further questions or need assistance, don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again in the future!
Best regards,
Team QwikFone
Quick and easy service
Quick and easy service.
Excellent phone, and very simple to use the online service.
24 December 2023
Reply from QwikFone
Dear Kevin,
Thank you so much for your positive review! We're thrilled to hear that you had a quick and easy experience with our service. It's fantastic to know that you found our phone excellent and the online service simple to use. Customer satisfaction is our top priority, and your feedback is truly appreciated. If you ever have any questions or need assistance in the future, feel free to reach out. We're here to provide the best possible experience for our customers. Thanks again for choosing our service!
Kindest regards,
Team QwikFone
Excellent quality iPhone SE3
Excellent quality iPhone SE3, prompt delivery, well packaged for shipping. Only qualm is that the phone was not supplied in any sort of presentation box, whereas one purchased 2 years ago was in a nice Qwikfone box. Otherwise, all highly recommended, and my go-to for refurbished phones!!
19 December 2023
Reply from QwikFone
Dear Customer,
Thank you for your positive review and for choosing us as your go-to for refurbished phones! We appreciate your feedback, and we're delighted to hear that you found the iPhone SE to be of excellent quality, with prompt delivery and secure packaging.
We take your comment about the presentation box seriously, and we apologize for any inconvenience. We continually strive to enhance our customer experience, and your input is invaluable. Please rest assured that we'll take this into consideration for future improvements.
We're grateful for your recommendation and look forward to serving you again in the future. If you ever have any questions or need further assistance, feel free to reach out. Thank you for your trust and support!
All the best,
Team QwikFone
Great service yet again.
26 November 2023
Reply from QwikFone
Dear Lee,
Thank you for the time taken to leave us a review.
We are glad to hear that you are happy with the product and our service.
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
Great service and high quality phones
I've used QwikFone twice now. They are reliable with great customer service. I like the fact they only sell great quality refurbished phones so you don't need to worry about whether the phone will be 'good' enough or not. Both phones I've bought are great and I would definitely use them again. I would thoroughly recommend QuikFone.
24 November 2023
Reply from QwikFone
Dear James,
Thank you so much for taking the time to share your positive experience with QwikFone! We are thrilled to hear that you have found our services reliable and our customer service exemplary.
At QwikFone, our commitment is to provide high-quality refurbished phones along with a seamless shopping experience. It's wonderful to know that you appreciate the assurance that comes with knowing you're getting a great-quality device. We strive to ensure that every customer feels confident in their purchase.
We truly value your recommendation and are delighted that you have chosen us not just once but twice. We look forward to serving you again in the future and continuing to meet your expectations.
If you ever have any questions or need assistance, please don't hesitate to reach out. Thank you again for choosing QwikFone!
Kind regards,
Team QwikFone
5 stars for customer service, but...
I give 5 stars for customer service - easy to get through, helpful, prompt remedy (assuming my refund DOES eventually appear within 5-10 days)....
Sadly 1 star for the mobile phone I was sent, as it had a defunct battery - arriving with 1% charge should have run warning bells, but if was only after charging it to 80% and then migrating everything on my old phone that I discovered the battery simply wasn't holding charge - 4 hrs of setup and I needed to recharge. In the end I charged it twice to 100% and powered it down both times; the charge drained to zero in 24-26 hrs both times! Disappointing. But Qwikfone immediately arranged a free return, saying they didn't have another blue one in stock but could dispatch a black etc. Two days later, they received my return and had no phones left to complete the exchange! Mega disappointing. Refund arranged. Next day they have a white one in stock! Humph. Too late... as I'm not paying them for another phone while I'm still waiting for the first one to be refunded (why do refunds always take 5+ days when purchases go through in 5 minutes?!?!)
Moral of this story: charge a refurb phone on receipt, power down, and check charge in 24 hrs (should still be near 100%) before migrating data/apps!
7 December 2023
Reply from QwikFone
Dear Jenny,
Thank you for taking the time to share your feedback with us. We genuinely appreciate your kind words about our customer service and are thrilled to hear that our team was able to assist you promptly and effectively. Providing exceptional service is our top priority, and we're delighted to know that we met your expectations in that regard.
We sincerely apologise for the inconvenience you experienced with the mobile phone you received. We understand the frustration caused by a defective battery, and we regret any inconvenience this may have caused you during the setup process. Your feedback is valuable to us, and we appreciate you bringing this to our attention.
Your advice on checking the charge of refurbished phones upon receipt is valuable, and we will use this feedback to improve our quality control processes. We strive to learn from every customer experience to enhance our services and prevent similar issues in the future.
Once again, we apologise for any inconvenience caused, and we thank you for bringing this matter to our attention. If there's anything else we can do to assist you or if you have further concerns, please don't hesitate to reach out to our customer service team.
We appreciate your understanding and look forward to the opportunity to serve you better in the future.
Kind regards,
Team QwikFone
Purchase iPhone 11
Wow! the purchase was easy, the phone (iPhone 11) arrived quickly by Royal Mail. It is like brand new! My daughter, who had bought from other sources before was amazed.
I am very pleased.
26 November 2023
Reply from QwikFone
Dear Mr David,
Thank you for the glowing review! We're thrilled to hear that your purchase experience with us was smooth and that your iPhone 11 arrived promptly and in excellent condition.
It warms our hearts to know that your daughter was amazed by the quality of the device. Providing top-notch products and service is our utmost priority, and we're delighted to have exceeded your expectations.
If you ever have any questions or need assistance in the future, please feel free to reach out. We appreciate your trust in us and look forward to serving you again.
Thanks for choosing us!
Best regards,
Team QwikFone
Samsung Galaxy S21 Ultra…
Purchased a Samsung Galaxy S21 Ultra advertised 'as new'. The phone came within a day and it was pristine - as new! The package did not have earphones as advertised. I sent an email and Qwkfone replied and apologised for the mistake and promised to send me the earphones immediately. All in all a first class experience. Well done Qwikfone.
1 December 2023
Unprompted review
Reply from QwikFone
Dear James,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that your Samsung Galaxy S21 Ultra arrived promptly and in pristine condition, just as you expected.
We sincerely apologize for the oversight regarding the missing earphones. Your feedback is invaluable to us, and we appreciate your understanding. Our team is committed to rectifying the situation, and we're delighted that you found our response prompt and satisfactory.
Rest assured, we've taken steps to ensure that such errors are minimized in the future. Your satisfaction is our top priority, and we're glad we could turn this situation around to provide you with a first-class experience.
If you have any further questions or concerns, please don't hesitate to reach out. We genuinely appreciate your business and hope to serve you again in the future.
Thank you for choosing Qwikfone!
Best regards,
Team QwikFone
Faulty product but good customer service
The company was good to deal with, quick delivery and responsive and friendly customer service. But unfortunately my 'Like New' iPhone 12 had several problems with it (camera flash and torch not working and battery draining within a few hours of light usage). The returns process was straightforward, but they did not have a replacement, and were unable to repair it so I had to opt for a full refund. Perhaps I was just unlucky, but nonetheless, I'd have thought their quality testing process should have picked up these significant issues before selling me the phone. For this reason, I personally wouldn't risk using this company again.
1 November 2023
Reply from QwikFone
Dear Ben,
Thank you for sharing your experience, and we appreciate your feedback. We're pleased to hear that you found our service responsive, friendly, and the delivery prompt.
However, we sincerely apologize for the issues you encountered with the iPhone 12. We understand the frustration this may have caused. Our goal is to provide high-quality products, and we regret that your experience did not meet those standards.
Your comments regarding our quality testing process are noted, and we are actively working to address any lapses in our procedures to prevent similar situations in the future.
We appreciate your understanding during the returns process and regret that we couldn't offer a replacement. If there's anything more we can do to assist or if you have additional feedback, please feel free to reach out directly.
Thank you for bringing this to our attention, and we apologize for any inconvenience caused. We value your business and hope to have the opportunity to serve you better in the future.
Best regards,
Team QwikFone
Ordered a note 20 it was cheaper than…
Ordered a note 20 it was cheaper than anywhere else and can only be described as brand new. Great service and great product.
24 November 2023
Unprompted review
Reply from QwikFone
Dear Johny,
Thank you for taking the time to share your positive experience with us on Trustpilot! We're thrilled to hear that you are satisfied with your purchase of the Note 20. We take pride in offering competitive prices and ensuring that our products meet the highest standards.
Your kind words about our service and the product being "brand new" mean a lot to us. We aim to provide excellent customer service and top-quality products, and it's always rewarding to hear when we've succeeded.
If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We truly appreciate your business and hope to serve you again in the future.
Best regards,
Team QwikFone
Delivery of my phone very quick and…
Delivery of my phone very quick and efficient and one small query dealt with very satisfactorily
6 November 2023
Reply from QwikFone
Dear Brian,
Thank you for the time taken to leave us a review.
We are glad to hear that you are happy with the product and our service. We are also happy to hear we were able to assist you!
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
Good price and phone looks like new.
Good price and phone looks like new.
Very good delivery as well.
2 November 2023
Reply from QwikFone
Dear Gary,
Thank you for taking the time to share your positive experience with us on Trustpilot! We're thrilled to hear that you found our prices competitive and that your phone looks like new. Our team takes pride in ensuring high-quality products and timely deliveries.
If you ever have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your trust and hope to serve you again in the future.
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Kindest regards,
Team QwikFone
The delivery was fast and on time
The delivery was fast and on time. The phone is jus like new and I really like it.
1 November 2023
Reply from QwikFone
Dear Minnasmanie,
Thank you so much for sharing your positive experience! We're delighted to hear that our fast and on-time delivery met your expectations. It's great to know that you are enjoying your new phone, and we appreciate your feedback on its condition.
Should you ever have any questions or need further assistance, please feel free to reach out. We look forward to serving you again in the future!
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Kindest regards,
Team QwikFone
Excellent Christmas gifts
Ordered 2 phones for thr kids Christmas... there excellent condition and arrived quickly. Thankyou Qwikfone
4 November 2023
Unprompted review
Reply from QwikFone
Dear Debbie,
Thank you so much for taking the time to leave us a review.
We're thrilled to hear that the devices you ordered for your children arrived in excellent condition and quickly. Your satisfaction is our priority, and we're delighted to have been a part of making your Christmas special. If you ever need any further assistance, please don't hesitate to reach out.
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Kindest regards,
Team QwikFone
Superb phone as usual from QwikFone
Superb phone as usual from QwikFone. I have now purchased 4 phones from QwikFone and each and every one has been "like new".
They have all had excellent battery health and been in superb condition.
Each of them has arrived very well packed in a QwikFone box, with accessories, it's like getting a "new" phone.
Would highly recommend and have to done to friends who have asked me where to get refurbished phones.
3 October 2023
Reply from QwikFone
Dear Simon,
Thank you so much for your continued support and for taking the time to share your experiences with us! We are delighted to hear that you have been satisfied with your purchases.
Our team is committed to providing high-quality refurbished phones that truly feel "like new." We take great care to ensure that each device meets stringent quality standards, including excellent battery health and overall superb condition.
We also pay close attention to the packaging and include all the necessary accessories to make your experience as close to that of a brand-new phone as possible. Your recommendation to your friends is greatly appreciated, as it helps us reach more customers who are looking for reliable and high-quality refurbished phones.
Thank you for choosing QwikFone, and we look forward to serving you and your friends in the future. If you have any further questions or need assistance, please do not hesitate to reach out to us.
Kind regards,
Team QwikFone
Costumer Service
I bought a refurbished IPhone 12 about 9 months ago. Unfortunately the screen started to come off on the top left so I contacted QwikFone to make use of my warranty. However, as I was in Germany there was no simple solution. QwikFone offered me exceptional service to resolve the problem throughout the entire process.
1 October 2023
Unprompted review
Reply from QwikFone
Dear Justus,
Thank you so much for taking the time to share your positive experience with us on Trustpilot! We are delighted to hear that you are happy with our service.
Your satisfaction is our top priority, and we truly appreciate your trust in us. If you ever have any questions, need assistance, or have more feedback to share, please don't hesitate to reach out to our customer support team. We're always here to help.
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Kindest regards,
Team QwikFone
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