The order n delivery process is flawless … checked the phone exteriors, like new , checked the battery capacity- 100%. Came with latest iOS 16, no trouble to transfer old phone over , no issue at al... See more
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See what reviewers are saying
Careful don't buy in this shop! Apparently, my order was sent but after 10 days I hadn't received it. I contacted them several times but never received a reply. I had to open a dispute with Revolut in... See more
These people are beyond brilliant. Giving superb service. I ordered my phone on Friday expecting it Tuesday (at best). It arrived on Sunday!! Quicker than quick. And with such friendly and efficient... See more
Company replied
A problem developed with my lovely s8 phone. Arranged to buy newer model from them, so could transfer more easily to new one. That done, sent old one back. Quickly examined and determined not repair... See more
Company replied
Company details
- #62 of 73 best companies in Mobile Phone Shop
Written by the company
We are mobile repair experts located in London. We have been successfully operating in the mobile market for over a decade. We are proud to have the satisfaction, trust, and loyalty of all of our customers over the years. Our team uses only OEM and high-quality parts in our repairs. Our customers can also order a repair online and mail-in mobile phones without coming personally to our location! One of the latest additions to our business is the refurbished phone line that offers grade A+ pristine mobile phones with a warranty and monthly payments option. All of our refurbished phones are unlocked for your freedom in switching carriers. We offer high-end OEM refurbished mobile spare parts for all the famous brands with a lifetime warranty!
Contact info
Unit 4, Woodward Buildings, 1 Victoria Rd, North Acton, W3 6FA, LONDON, United Kingdom
- +44 (0) 208 992 5735
- info@qwikfone.com
- qwikfone.com
3.9
Great
1K reviews
Replied to 36% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My son is very pleased with his red S20…
My son is very pleased with his red S20 FE. It was in immaculate condition as described. It was packed well in a box and came with accessories. Delivery quick too. Have already recommended to work colleagues.
13 June 2023
Reply from QwikFone
Dear Karen,
Thank you for the time taken to leave us a review.
We are glad to hear that your son is happy with the product and we would like to thank you for recommending us.
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
Phone was faulty and had to be sent…
Phone was faulty and had to be sent back immediately.
10 June 2023
Reply from QwikFone
Dear Alison,
Thank you for taking the time to leave us a review.
We are very sorry to hear you received a faulty product, we test all our devices before we send them to our customers, however, on some occasions, the fault develops during transit and we are very sorry for the inconvenience this has caused you.
Please note, that one of our customer service agents has already contacted you regarding this and we are looking forward to receiving your device back.
We hope we can see you returning in the future so we have another opportunity to amend your experience with us.
Yours truly,
Team QwikFone
not happy
on the camera app one of the cameras does not work so when i want to zoom in 2x it comes with a white blank screen. Also the camera app doesn't let the flash work. Seen as thought i payed full price to be good quality i would like some of my money back
29 May 2023
Reply from QwikFone
Dear Customer,
Thank you for taking the time to leave us a review.
We are very sorry to hear you received a faulty product, we test all our devices before we send them to our customers, however, on some occasions, the fault develops during transit and we are very sorry for the inconvenience this has caused you.
Please note, that one of our customer service agents has already contacted you regarding this and provided you with possible solutions to solve your issue.
Please do not hesitate to contact us if you need any additional assistance regarding this.
Yours truly,
Team QwikFone
Quick and Professional work!
Quick and professional work with my "Huawei P40ProPlus", was changed my battery in 30 min, thx a lot, now for all my frinds will recomand that service 👍✌️ 🙏
23 June 2023
Unprompted review
Reply from QwikFone
Dear Magirus933,
Thank you for taking the time to leave us a review.
We are delighted to hear your experience with us was a positive one. It was a pleasure assisting you!
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
Phone was in excellent condition with…
Phone was in excellent condition with just a few scratches on the lower edge. Battery life is good and the phone works well. All together a good buy for the price.
4 June 2023
Reply from QwikFone
Dear Doug,
Thank you for the time taken to leave us a review.
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please note, that if you are not entirely happy with the cosmetic condition of the device, please contact us at info@qwikfone.com and discuss your options with one of our customer service advisors. We wish all our customers to be satisfied with the purchase and we are always here to assist you.
Kindest regards,
Team QwikFone
Reply from QwikFone
Dear Matthew,
Thank you for the time taken to leave us a review.
We are glad to hear that you are happy with the product and our service.
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
Google pixel 5
Very quick delivery.The phone was in pristine condition.I am very impressed with the company,I can't fault them.
1 June 2023
Reply from QwikFone
Dear Customer,
Thank you for the time taken to leave us a review.
We are glad to hear that you are happy with the product and our service.
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
iPhone didn’t last long
I am following up with a revised review after my first review after buying that was a higher rating. The iPhone X (in “like new” condition) broke within a year of buying. The screen started to come away from the main phone (which made me think it was a replacement screen so surprised the phone was in “as new” condition) and I contacted to let them know. The only option I was given was to post the phone in for a repair that would take at least 3 working days until returned. I did not have a spare phone - so it meant I would be without a phone for up to a week. I use this phone for work so that’s not an option. I was told to borrow a phone from someone, I was not able to do this either. In the end, the phone screen broke entirely and I had to replace the phone (using a different company). Because of this experience, I’m unlikely to use this company again.
6 June 2023
Unprompted review
Reply from QwikFone
Dear Charlie,
Thank you for the time to leave us a review.
I am sorry to hear that you are not happy with our service. Please note, that we do have clear policies on our website and according to them, we do not provide replacement devices for the time when the phones are being repaired. Please note, that if our policy would state that we provide the temporary devices once the purchased device is being repaired, we would definitely do so.
Please also note, that we have not heard from you since July 2022, therefore, there has not been much we could actually do to assist you.
I apologise for the inconvenience this has caused you. We appreciate all feedback- negative or positive and we will make sure to take this under consideration.
Please do not hesitate to contact us if we can be of any further assistance.
Kindest regards,
Team QwikFone
This was a great transaction
This was a great transaction. The item was excellent condition and the service was fast, friendly and efficient. I would definitely use them again
10 May 2023
Reply from QwikFone
Dear William,
Thank you for the time taken to leave us a review.
We are glad to hear that you are happy with the product and our service.
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
Phone as described
Phone as described, like new, best price, swift delivery so far pleased as punch
Pixel 6 Pro, refurbished.
13 May 2023
Reply from QwikFone
Dear Gareth,
Thank you for the time taken to leave us a review.
We are glad to hear that you are happy with the product and our service.
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
Excellent customer service and quality goods
I have bought several phones from this company and all have been excellent. I did recently have a problem but this was resolved extremely quickly. Their customer service is an example to other companies. Outstanding.
26 April 2023
Reply from QwikFone
Dear Chris,
Thank you for the time taken to leave us a review.
Firstly, we would like to thank you for your continued trust and for choosing us on multiple occasions.
We are glad to hear that you are happy with the product and our service.
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
Excellent service
Excellent service, ordered Friday afternoon and delivered securely on Saturday! iPhone 12 Pro was as described ‘Like New’ overall a perfect buying experience.
20 May 2023
Unprompted review
Reply from QwikFone
Dear Calvert,
Thank you for the time taken to leave us a review.
We are glad to hear that you are happy with the product and our service.
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
Really bad platform
Really bad platform. Tried twice to purchase a phone and got declined automatically. Called up and was told nothing can be done, even offered to walk in and pay upfront — nope. Only online. Okay, I understand that, but then I was given no support with how to proceed. Nothing wrong with the staff who answered the call, just that no one seemed to know how to get it to work, and there was no service desk or anything. Oh well. Found it cheaper and better quality elsewhere anyway.
8 May 2023
Reply from QwikFone
Dear Maria,
Thank you for taking the time to leave us a review.
Please accept our apology for the inconvenience this has caused you. Please note, we have systems in place that detect fraudulent orders and those are automatically cancelled by the software. We had no intention whatsoever to cancel your order and we explained this over the phone.
Thank you for your feedback, we will take everything on board and we hope we can improve our service even further to keep our customers happy.
Kind regards,
Team Qwikfone
Disappointed
Please check your items before you put them on your website! Iv only given 3 stars as I was refunded quickly with no bother.
23 April 2023
Reply from QwikFone
Dear Phill,
Thank you for taking the time to leave us a review.
We apologise for the inconvenience this has caused you. We understand that this may be frustrating and we are truly sorry we were not able to ship the device to you.
We test all the phones before sending them to our customers to ensure the best quality possible and on this occasion, we found a fault with the phone you purchased from us. As this was the last one we had, we could not offer you any alternative.
I apologise for the inconvenience and disappointment once again and I hope we can have another opportunity in the future to provide you with a device in excellent condition!
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
Reply from QwikFone
Dear Larraine,
Thank you for taking the time to leave us a review.
We are delighted to hear your experience with us was a positive one and thank you for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
Reply from QwikFone
Dear Customer,
Thank you for taking the time to leave us a review.
We are delighted to hear your experience with us was a positive one and thank you for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
I am a previous customer and the price…
I am a previous customer and the price is always competitive and the packaging and delivery is very good.
25 April 2023
Reply from QwikFone
Dear David,
Thank you for taking the time to leave us a review.
We are delighted to hear your experience with us was a positive one and thank you for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
We appreciate your kind words!
Kindest regards,
Team QwikFone
Problems quickly sorted.
A problem developed with my lovely s8 phone. Arranged to buy newer model from them, so could transfer more easily to new one. That done, sent old one back. Quickly examined and determined not repairable so refunded.
All quickly done with excellent communications and minimum hassle.
New phone as immaculate as previous.
23 March 2023
Reply from QwikFone
Dear Andrew,
Thank you for taking the time to leave us a review.
We are delighted to hear your experience with us was a positive one and thank you for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
Great new looking Samsung s20 👍mark p
27 March 2023
Reply from QwikFone
Dear Mark,
Thank you for taking the time to leave us a review.
We are delighted to hear your experience with us was a positive one and thank you for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
I ordered a "like new" phone in the…
I ordered a "like new" phone in the late afternoon and it arrived the day after.
The phone is great, it doesn't have any visible scratches, the system works very smoothly and the battery lasts for a whole day.
Additionally, beforehand I was given helpful advice from a super a available staff.
The only thing I would comment on, after my purchase I emailed the company for asking whether the earphones were included and I didn't receive any reply. (The earphones are not included in the box btw).
Great and trustworthy company overall!
26 March 2023
Reply from QwikFone
Dear Francesca,
Thank you for taking the time to leave us a review.
We are delighted to hear your experience with us was a positive one and thank you for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please also note, that one of our agents has contacted you regarding the accessories as the headphones are included with all the phones.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
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