r2-bike.com Reviews 

3,972
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Jag beställde en super deluxe ultimate 2023 med hydraulic bottom out som man kan inte hitta någonstans. Efter strul med andra företag som tog ÅRTID på att ens få in produkten i lager så var jag skepti... See more

Rated 5 out of 5 stars

Excellent service! Order shipped to UK with UPS, constant updates every step. Arrived slightly earlier than expected. Had an item I couldn't purchase anywhere else. Only issue is packaging could... See more

Rated 5 out of 5 stars

Best assortment and fast delivery. Often it’s the only shop that offers more than the obvious parts. It’s my goto online shop for bike parts. One disturbing issue is that you cannot select and sav... See more

Rated 5 out of 5 stars

I was thoroughly impressed with the overall experience buying bike parts from R2-Bike. Their prices were unbeatable. They shipped my items quickly and everything was well packaged. The customs pa... See more

Company details

  1. Bike accessories store

Written by the company

r2-bike.com ist Dein Online Shop für Fahrradteile und Tuning Zubehörs fürs Mountainbike (MTB) und Rennrad. Wir liefern Dir alle Teile günstig und schnell aus einer riesigen Produktauswahl mit Marken wie z.B. Cannondale, Scott, Mcfk oder Schwalbe.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4k reviews

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Asks customers to review

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Replied to 52% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(3,972)

697 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best customer service sales

The best customer service sales. They listen all your request and demands, make all in your hand to make you happy. The shipping international is fast. Have good prices . I bought in many online shops, but this is the best. The packing was very very good.

19 January 2018
Unprompted review
Rated 4 out of 5 stars

Amazing service but why not free dispach?

Ultra-rapid dispach (2 days to Italy)
Everything ok in good shape.
I would have only expected free dispach for a 474€ of goods ordered.
But still, the service is really good.

13 December 2017
Unprompted review
r2-bike.com logo

Reply from r2-bike.com

Hi Andrea. Thanks for your 4-Star rating. There are always 2 ways to calculate for every shop. Include the shipping costs into the product prices and offer them maybe a bit more expensive or try to offer the best possible prices for the product but you have to charge something for the shipping. In every way the customer pays for it in one or another way. Also the shipping speed is one of the reasons why we work with DHL and this also costs a bit more but as you have experienced it - its really fast and you can unpack your new parts maybe 1 or 2 days earlier. Hope to see you soon back in our shop.

Rated 3 out of 5 stars

Moyen

1° Pièces mal référencée chez eux je voulais un corps de roue libre 11 V VTT américan classic , ils m'ont envoyé un 9/10 v référencé chez eux 10/11v.
Apres le retour de la pièce j'ai envoyé un mail pour savoir où etait mon remboursement après trois jours je n'ais pas eu de réponse.
J'ai eu mon remboursement au bout de 10 jours

2 Thank you for your answer on trustpilot, but you never replied to my mail that I sent you directly on 25/11.
Actually I needed the freehub shimano 11v road for my wheel ALLMOUNTAIN 2014 but this freehub is not only for the road but also for the MTB
I think you had to change the title because for American classic there is no difference between road and Mtb. After 2014 you need the freehub 11v and before 2014 the one that I returned

29 November 2017
Unprompted review
r2-bike.com logo

Reply from r2-bike.com

Hello

You ordered a American Classic Freehub for Shimano MTB this one is compatible for 7-,8-, 9-, 10- and 11-speed Shimano MTB Cassettes. If you want to use a 11-speed road cassette there is another rotor needed. But this is described in detail in our product description.
.....
Technical specifications:

Material: aluminum, steel, stainless steel
Compatibility Cartridges: 7-, 8-, 9-, 10-, 11-speed Shimano | SRAM MTB, 9-, 10-speed Shimano | SRAM Road
....

Your return we got on 20th of november and made the refund on 27th of november. So this are 7days not 10. We also had a holiday on 22nd of november so that this caused a little delay in the refund process.

We are sorry that you are not completely happy with the way this return was handled but we always try our best to manage it as fast as possible.

Rated 3 out of 5 stars

Great service, bad transportation

I love the r2 site for it's range of products and excellent service. But I don't understand the method of transportation. In my opinion, orders over a certain amount should be free from extra fees. And why not use DHL to deliver the products towards the costumer in stead of the country's national postal service? Here in Belgium they are less reliable than other known delivery companies.

13 March 2017
Unprompted review
Rated 5 out of 5 stars

Top!

Best quality service and prices! Love those gummybears!

12 January 2017
Unprompted review
Rated 5 out of 5 stars

Very happy shopper!

I'm VERY satisfied with my resent purchase from R2-Bike!

Found a very good price on a set of RESET RACING Pedale Pedal3 Titanachse (€ 365,71 including shipping to Norway) in just the right colour. Fast handling and delivery time, great products&pricing and superb customer service.

R2 makes shopping internationally fun, easy and affordable - I'll be back for more!

4 October 2016
Unprompted review
Rated 2 out of 5 stars

Very long delivery time

I made my order on the 4/3 and it was delivered on the 17/3.

17 March 2016
Unprompted review
r2-bike.com logo

Reply from r2-bike.com

Hi Panayiotis, we're very sorry for your troubles. We handed over your package to DHL immediately on March 4th (see shipping details of your Tracking Code). The delivery time to Greece was particularly long, but unfortunately we can't influence this. We hope you're satisfied with your product nevertheless.

Rated 5 out of 5 stars

r2-bike

if you want it they have it or can get it! one of the best on line bike shop in the world I highly recommend them and Sven is one of the best people you will ever have the experience dealing with very professional!
Thanks r2-bike for everything and I will definitely be doing more business with you guys!
Respectfully
Shane G. Grasser

29 February 2016
Unprompted review
Rated 1 out of 5 stars

product and shipping

have waiting over 14 days on my product. Have emailed them and unfortunately have no response back

7 August 2015
Unprompted review
r2-bike.com logo

Reply from r2-bike.com

Hi Jerry!
Thanks for your comment. Unfortunately, we couldn't find any mails or an order with your name! Please write an e-mail with your full name and order number to support@r2-bike.com

update 24/08/15:
Hi Jerry,
thanks for letting Trustpilot know your order number. Unfortunately the article you've bought was not in stock when you did the order. This is why you had to wait so long. In the meantime, the problem was solved by PayPal, who transferred the money back to your account. Sorry for your troubles, we hope we can do better next time. Don't hesitate to contact us for questions anytime.

Rated 5 out of 5 stars

r2-bike.com ....Spot on service

Placed an order on Wednesday morning received it on the next Monday and that includes it lying over the weekend in my local depot ...none too shabby shipping from Germany to Scotland ...the pricing was great (no-one in the U.K came close ..plus it meant ordering from multiple outlets ) ...r2-bike is definitely your one stop shop ...will use again next time i need anything ...a big thumbs up

1 July 2015
Unprompted review
Rated 5 out of 5 stars

very satisfied

Another purchase with the same care and Commitment, with the client, which every new purchase is proven the excellent work of staff R2.

thank you very much
to the next

9 April 2015
Unprompted review
Rated 5 out of 5 stars

Top class bike store!

I have been r2-bike costumer for more than 3 years now, ordering bike parts across the sea. The costumer service was always great, fast shipping and solving any of the issues without stress. They also have a good variety of parts and the latest releases!
Totally Recommended!
Pedro Barreto

20 March 2015
Unprompted review

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