RackService.org Hosting Company Reviews 228

TrustScore 4.5 out of 5

4.5

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Rated 2 out of 5 stars

Game server hosting is functional. Control panel web UI is poor, many functions are dead or don't work correctly. Poor support for managing multiple servers. No secure FTP. Procedures suggest that... See more

Company replied

Rated 5 out of 5 stars

Hello. I first time use foreign server hosting service and i'm really thankful. I never expect such an amazing support and server reliability (low ping). Administration quick response exceeded all my... See more

Rated 5 out of 5 stars

Not easy to get setup for beginners but all you need to do is ask there support team. I had no idea how to do anything at all even get it live but after a text n honest quick response server is up mod... See more

Company replied

Rated 5 out of 5 stars

Ordered, had confirmation+server info within the hour. Had a question during the setup (smooth) and sent a ticket - Instantly (chat) got helped by the general manager, who had a friendly and helpf... See more

Company details

  1. Gaming services

Information provided by various external sources

Looking for a powerful game server? We have created the ultimate platform for hosting fast and reliable game servers. Fast, smooth and reability are key factors for a successful game server. Nothing of the above is as important as a good support, things which we provide. In need of a powerful dedicated server? We understand that your requirements may be higher. In this case you might need a Dedicated Server. We do offer them! In France, Canada or Italy! High speed dedicated servers with unbeatable support for all your needs. If you do not know how to install something in your dedicated server, we do it for you!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

228 reviews

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Rated 5 out of 5 stars

maximum satisfaction

I'm very happy with your help desk service. Courtesy kindness and assistance I think it is one of the many points that distinguishes you. Sorry for the bad English and the concept is clear.

21 January 2018
Unprompted review
Rated 5 out of 5 stars

Awsm service!

Just 5 stars for the great customer support!
I got quickly up and running with a brand new server, and everything just works ;)

15 January 2018
Unprompted review
Rated 5 out of 5 stars

dedicated

perfect support , The dedicated works perfect, i am very satisfied ,very good work keep it up

4 December 2017
Unprompted review
Rated 1 out of 5 stars

Patronising support

Patronising support, even after cancellation. Not impressed with lacking features.

and I quote:
"But I see you just submitted a cancellation request so I guess you dont need my hepl"

21 November 2017
Unprompted review
RackService.org Hosting Company logo

Reply from RackService.org Hosting Company

Hello,

Thanks for your review. After checking through I do not see us doing anything wrong. We delivered you the server within the announced delivery time. After the delivery, you claimed to have an issue with some permissions in your server which we checked for you and explained afterwards. While we were trying to help you, instead, you submited a cancellation request with an Immediate effect. Immediate cancellation requests, as such, mean that you immediately stop the usage of our service and therefore no further support is required about that matter, since you officially do not have any active services with us after that moment.

We would've loved to help you out and reinstall your server based on your requirements. Unfortunately you did not give us a chance to try and solve the situation. If you ever rethink, feel free to contact us and we'll be more than happy to help.

Sincerely,
RackService

Rated 5 out of 5 stars

very good and stable server.

very good and stable server.
and 1 of the best customer services i been in contact with,

i had a problem but talked to Kevin, i could not add a car so i sent him a file and it took 2 secs and got a reply. the reply was: done, enjoy!
i give it 6 starts

6 October 2017
Unprompted review
Rated 5 out of 5 stars

"So cool" That's it

"So cool" That's it, it is really good!

The first config for me as a newbie was strange but had support feedback to help me out. No problems with that.

Maybe in the future a more user friendly server cfg would be nice ;)

All the best success!

20 September 2017
Unprompted review
Rated 5 out of 5 stars

Mind Blowing Service

Hello. I first time use foreign server hosting service and i'm really thankful. I never expect such an amazing support and server reliability (low ping). Administration quick response exceeded all my expectations. Sad that after 5 there is no more stars. So for this reason i will give 5+ here. Huge thanks for create such an awesome service for us !

13 September 2017
Unprompted review
Rated 5 out of 5 stars

Great servis

Great servis, promt setup and support. I opened my ticket on Sunday lunch time and gat a response from Kevin instantly. Thumb up Kevin! I would highly recommend to go with RackService.

4 September 2017
Unprompted review

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