Radek's Chocolate Reviews 

386
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delicious and high-quality products, including various chocolates, hot chocolates, and cacao, often noting their unique taste and beneficial properties. People frequently highlight the fast and efficient delivery, with many orders arriving quickly and well-packaged. The ordering process is described as easy, and customer service is often highlighted for being responsive and helpful. However, some customers also noted occasional issues with delivery, such as products arriving damp due to rain or parcels being left in unideal locations by the courier without notification.

What people talk about most

Product

Reviewers consistently express delight with the product quality, often describing items as delicious,... See more

Quality

Customers consistently note positive experiences with quality, highlighting the amazing and delicious... See more

Delivery service

Consumers find delivery service to be positive, consistently praising its speed and efficiency, with many... See more

Order

Customers had positive experiences with order, praising the quick and easy ordering process, as well as the... See more

Service

Clients share positive opinions on service, consistently highlighting excellent and great service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered as a birthday gift for my Dad who absoloutely loved it! He is a chocolate quality snob who is responsible for my high chocolate standards so his seal of approval says much! Despite him livin... See more

Company replied

Rated 5 out of 5 stars

Have been buying this chocolate for a while now usually from Glastonbury or my daughter in law has bought for my birthdays. Can highly recommend ordering it direct (first time) arrived really quickly... See more

Rated 5 out of 5 stars

Radeks Chocolate give personal gifts that are meaningful & delicious! They delivered on my friends birthday with a lovely hand written note. Absolutely wonderful communications and fast delivery. If... See more

Company replied

Rated 5 out of 5 stars

I’m so so pleased I found Redek’s Chocolate. I love that you’re a local uk based company making your delicious chocolate here with love and care. The website is easy to use and all my goodies were del... See more

Company replied


Company details

  1. #4 of 23 best companies in Chocolate Artisan

Written by the company

Award Winning | Organic | Gluten-Free | Vegan | Fair Trade | Compostable Packaging | Refined Sugar-Free | Palm Oil-Free | Handmade In Bristol


Contact info

4.9

Excellent

TrustScore 5 out of 5

386 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(386)

98 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delicious

Delicious. It was a first order of CBD brownies and they are very tasty indeed especially at room temperature or even warmed a little. Chocolate bars also very good. Customer service was exceptional. Quick response and gracious approach.

11 June 2024
Rated 5 out of 5 stars

Very prompt and personal service

Very prompt and personal service. Had a phone call to say that one of the items I'd ordered was out of stock and offering to substitute it. Unfortunately the cool pack that was enclosed with my order had leaked causing damage to a lot of the packaging of the goods but when I rang to report this, the issue was brilliantly dealt with and replacements sent. Excellent products - and very well received by friend who can't tolerate refined sugar. Will certainly be ordering again.

29 May 2024
Rated 5 out of 5 stars

Excellent quality vegan CBD brownies

Excellent quality vegan CBD brownies. Smooth, rich, gooey, deep flavoured & melts in the mouth. These were a last minute birthday treat & postage was super quick. Will definitely treat ourselves gain but wont be waiting for another birthday before we do so!!
Also purchased the CBD rub. Perfect consistency. Divine aroma. Eases the aches & pains of life!

20 May 2024
Rated 5 out of 5 stars

Simply delicious

The most delicious chocolate and all refined sugar free and vegan.
The chocolate eggs were beautiful, but have yet to try the Easter bunny.

22 March 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look