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Radius CONNECT24 Reviews 680

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TrustScore 4.5 out of 5

4.7

Safety equipment supplier
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its ease of setup and use, highlighting how quickly orders arrive and the peace of mind it provides for both users and their families. Many appreciate the staff's professionalism, friendliness, and helpfulness, noting their ability to explain everything clearly and offer support. The service is frequently described as efficient and excellent, with many people commending the smooth user experience. However, some customers also noted issues with product functionality, such as a desire for more advanced smartwatch features or concerns about the product not being waterproof. A few other people also felt that the customer service was not always responsive, mentioning long waiting times for calls or unfulfilled promises of callbacks.

What people talk about most

Product

Customers had positive experiences with the product. Many reviewers found the product easy to install and... See more

Staff

Consumers consistently report positive experiences with staff. Many reviewers highlight the helpfulness,... See more

Service

Reviewers express satisfaction with the service, highlighting its efficiency and reliability. Many customers,... See more

User experience

People report positive experiences with user experience, consistently highlighting the ease of setting up and... See more

Order

Reviewers highlight positive aspects of order. Many customers found the ordering process easy and were... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I mistakenly ordered the wrong device but it was collected and replaced within 24 hours. Having received my mobile watch, I was impressed that the only cost was a modest monthly fee. There was no char... See more

Rated 5 out of 5 stars

Watch received in good time, easy to set up. Tested alert and fall function before gifting to parent, all worked well. Not the prettiest of watches and would benefit from more of the functionality o... See more

Rated 5 out of 5 stars

I received the Radius connect 4 for my dad as he live alone and is very independent. He also was having a few falls and was only informing the family the next day.on one occasion it was more serious s... See more

Rated 5 out of 5 stars

Getting set up on the Connect24 system was so quick and easy. I arranged it all online and the equipment arrived within a few days. The service is very efficient and the call handlers are all so frie... See more

Company details

  1. #10 of 34 best companies in Safety equipment supplier
  2. #1 of 3 best companies in Emergency Call Box
  3. #9 of 28 best companies in Home Care Service
  4. #3 of 15 best companies in Home Help
  5. #8 of 21 best companies in Aged Care
  6. #10 of 26 best companies in Telecommunications equipment supplier

Written by the company

Peace of mind is knowing that someone is always there to help you or a loved one. Radius Connect 24 provides a personal alarm service to anyone who is concerned about personal well-being or home safety, or who may feel anxious about managing on their own.

Your call for help, always answered

Written by the company

Your call for help, always answered
Our personal alarms are a discreet, quick and reliable way of getting 24/7 help at the touch of a button if you have an accident or emergency in your home. Our service gives users the freedom to live independently in their own home but with the knowledge that they have instant help if needed.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

680 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Highly recommend!

Website well organised and informative; therefore purchasing product couldn't have been any easier. Once purchased was kept fully informed of order progress and on arrival set up was seamfree and stress free. Overall, couldn't be any happier with my purchasing experience.

15 July 2024
Rated 3 out of 5 stars

I ordered a pendant almost a week also…

I ordered a pendant almost a week also and still have not received it.
I placed this order to give my wife and myself a comfort zone,as she had a fall recently and thought the service would have been quicker than this.
Still haven't received it to date

30 June 2024
Radius CONNECT24 logo

Reply from Radius CONNECT24

Hi Sam, We apologise for the delay in delivering your order. We understand the importance of receiving the pendant promptly, especially given your wife's recent fall. Unfortunately, a 4G outage in our area caused an unexpected delay in testing the units, which affected the delivery time.

Please be assured that this is an isolated incident, and our orders are typically delivered within 2-3 working days. According to our records, your order was successfully delivered & tested on 11/07/24. If you have any further questions or concerns, please don't hesitate to contact us.

Once again, please accept our sincere apologies for the inconvenience.

Thank you,
The RC24 Team

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