I have made several purchases from Radmore & Tucker and their customer service is great. They were slightly let down on this occasion by a DPD driver who couldn't be bothered to come down our drive... See more
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Review summary
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Much more efficient and nicer service than going via amazon. Was literally here in 2 days. Price was cheaper than amazon too & it was nice knowing we supported a persons business than a corporation.
This is not the first time I have purchased from this seller and I’m pleased to say that they have maintained their high standards. Ordering is straightforward forward, quality product STIHL is my go... See more
Excellent product (Stihl) and first rate service. We have purchased an electric scarifier and waiting for the right weather to try out our new tool. We have several other Stihl (electric) garden too... See more
Company details
- #4 of 21 best companies in Lawn Mower Shop
- #56 of 190 best companies in Garden centre
- #2 of 6 best companies in Lawn mower repair service
Written by the company
We have over 60 years of experience supplying quality garden machinery and forestry equipment to the trade, professionals, consumers and retail sectors. As well as being probably the largest suppliers of petrol and battery chainsaws in the UK (including Stihl, Husqvarna and Echo Chainsaws, Domestic Petrol Chainsaws and Professional Petrol Chainsaws), we also carry huge stocks of petrol and battery pedestrian mowers, ride-on mowers, strimmers, brushcutters, blowers, vacuums, hedge trimmers, chippers, shredders, lawn care systems, two wheeled tractors, rotavators, cultivators and much more… large workshop on site to service all types of garden machinery and repair. Large show room in Exeter and extensive website.
Contact info
Springwell Nurseries, EX2 9FB, Exeter, United Kingdom
- 01392 254270
- sales@radmoretucker.co.uk
- radmoretucker.co.uk
4.8
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Buying online from R and T.
After ordering , I received a reply next day stating 1 or 2 of my items are out of stock , a delay of 5 to 7 days is expected. 17 days later I received them . I did receive apologies , but this service is awful .
Would I buy online from R and T again, no !. I would go elsewhere.
10 June 2026
Do not overlook
Always very competitive with keen pricing, the best delivery service (DPD) and helpful, honest answers to questions if and when they arise.
Highly recommended.
9 June 2026
Never had an issue with radmore always…
Never had an issue with radmore always delivered at a good price.
2 March 2026
Great company
Great company , will always use them and recommend. Great customer service.efficient on sending products out.kept me updated while waiting for hedge trimmer to come in .
11 June 2026
Unprompted review
first class service
2 June 2026
Very quick delivery as always
Very quick delivery as always . Highly recommend Radmore and Tucker!!! Thankyou
9 June 2026
No refund or replacement
Bought a Husqvarna hedge trimmer and motor failed on first time use. Item returned to Radmore & Tucker and this is when the real problems began...after I was blatently lied to by staff I decided I wanted a refund as I was told you can't get replacement head unit anywhere but it was for sale and in stock on their own website!! Don't like being lied to. Had they just sorted the issue all would've be great. Constantly ignored when emailing, spoken to in an inappropriate manner on the phone when I have called. I now have no hedge trimmer and no refund so basically they have stolen £261 from myself. Will end up having to go down the legal route just to be re-imbursed. Avoid this retailer like the plague...worst customer service I have EVER experienced. EDIT 17/06/2026...just to clarify on the reply from Radmore & Tucker they did not refund me it was in fact PayPal who refunded after I opened a case against them so don't be fooled by their pathetic reply.
26 May 2026
Reply from Radmore & Tucker Limited
Hi Nick,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience and understand your frustration, particularly as the hedge trimmer developed a fault on its first use.
We appreciate that the delays in resolving the issue and the communication you received fell short of the standard of service we aim to provide. We regret that this led to a loss of confidence in us and that you felt dissatisfied with the way your case was handled.
Following your request, we can confirm that a full refund has now been processed. Whilst we recognise that this does not change the inconvenience and disappointment caused, we hope it brings the matter to a satisfactory conclusion.
We take all customer feedback seriously and will be reviewing the points you have raised internally to help us improve our service going forward.
We apologise once again for your experience and wish you all the best.
Kind regards,
Amy
Radmore & Tucker
Same usual excellent service
Same usual excellent service - one minor query resolved instantly 10/10
9 June 2026
exelent price and service!
8 June 2026
Reliable and efficient
Reputation for reliable, efficient service was justified. Website clear and easy to use. Item delivered as stated. No problems.
8 June 2026
Order came next day and was well…
Order came next day and was well packaged. Excellent service.
8 June 2026
A reliable and trustworthy company
A reliable and trustworthy company, easy to deal with and very responsive. A minor gripe with my last order: product was shown as ‘in stock’ but it turned out not to be, which led to a ~2 week delay, hence only 4 stars this time.
8 June 2026
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