Raenest Reviews 890

No wander why your TP ratings is very low, let me shear my journey with them. 1. Low customer care.
2. Kyc verification problem.
3. CS don't attend to solve problems than to tell you sorry.

If you don't know Grey then use them.

I don't understand whether GeegPay is to blame or your Customer Service Team is just incompetent and lousy. A simple failed transaction caused by your payment partner FINCRA is taking so long to resolve. I've received about 30 emails containing several apologies and assuring me that the finance team is working on it. And for close to a month, all they've done is to send 2 emails to my bank. And I have different Geegpay personnel repeating the same broken rhyme that I should help reach out to my bank. I've told them that I'VE CONTACTED MY BANK 4 TIMES ALREADY AND THEY'VE RESPONDED TO ME VIA MULTIPLE CHANNELS:- IN PERSON PHYSICALLY, VIA PHONE CALL, VIA EMAIL AND VIA SOCIAL MEDIA.

And my bank has said the same thing over and over again. What don't you get about my responses so far?
Provide the correct SESSION ID OF THE TRANSACTION YOU SENT TO MY ACCOUNT.
My bank has said the same thing 4 times, different teams and different people. Why the HELL are you telling me to contact my bank again when you can read English?

I wanted to pay for a domain of $12 online but Geegpay always gets my card declined saying insufficient funds where I have above $16 in my card

You could at least make it clear to intending customers that your virtual card is not suited for deposits. I have tried funding different websites today and got the same response saying that the provider of the card does not support deposits.

A payment was made to my UK geegpay account details from USA since yesterday using the mobile banking application, and till now i haven't receive the payment yet
How do i contact the support team please

I deposit money into my Geegpay account and I surcharge $1.5 for every deposit I make. why are you charging 1.5 dollars on my deposit till now customer care has refuse to answer

Am an e-commerce register business I send my payment from Shopify from the goods I sell I send the payment to Geegpay the money land on Geegpay this morning they ask me for my proof of payment I send to them now they don’t reply me and they don’t realize my money or reverse the money back omg I don’t the platform is real am not sure pls any one to help me out they hold my 4,918.65 USD

Am an e-commerce register business owner I send my payment from Shopify from the goods I sell I send the payment to Geegpay the money land on Geegpay this morning they ask me for my proof of payment I send to them now they don’t reply me and they don’t realize my money or reverse the money back omg I don’t the platform is real am not sure pls any one to help me out they hold my 4,918.65 USD

This app is really frustrating, I have been trying to send money to my account for days now and they kept refunding me, I thought it was the bank, I added another bank and it is still the same thing. Can you rectify this please???

I am trying to add a beneficiary to my geegpay but getting the error.
"You may only make transfers to accounts registered under your verified name"
Is there a way around this?

I made a transfer from my Upwork account into my Geegpay account and I was sent an email regarding payment review. I really hope I do not regret using this app, I have provided all the details necessary. Kindly approve the transfer.

I have been unable to assess geegpay login page for two days now. i would like to know if it is a general issue and when it would be fixed

Been trying to resolve an issue concerning my Euro account with the support team via email. Everything is awfully automated and you keep going over the same steps with no result. AI can't do it all, you need a human customer service representative. It's frustrating.

After trying to apply for a USD card I was asked to do verification which I've done before.

I did it and it took you guys over a week before you had to reset it again! I still submitted my verification and you guys just suspended me like that.

That's my life savings in there! Over N2.5 million naira!!!!

I'm literally stranded and you guys are not responding! I'm not doing anything fraudulent, I don't even know why you suspended my account.

Just give me my money let me go! This is depressing I swear and the fact that you guys aren't responding is what's annoying.

I'm begging you guys in the name of God to release my funds. I provided you guys my legitimate international passport! For Gods sake

The best, the very best.

Are you in ghana , kenya, nigeria?

Use geegpay.

My money has been placed under review and I have messaged support and I sent what they ask of me but the are yet to respond since yesterday.

Honestly this is frustrating... I have ask countless of time to know what to do to stop this but no response was given

Opened an account on the app recently and verified my identity but the last one has been on pending for the nearly a week now and still not completed

Please don't use there service, How can someone deposit and they say they will process it with 48hours? I need to order for a gig urgently but they delay deposit now dollar increase while waiting can you see it is totally nonsense? Does it make sense, they spoil the offer I got on fiverr. This is totally rubbish seriously. If you like yourself try other better service provider.

I finished signing up and up till now you guys are yet to complete my I.D verification. You said it'll only take 24-48 hours, it's been 5 days now and I still haven't heard from you guys. What is the issue?

I'll give it to team Geegpay, you guys are the best. Your customer care service is amazing. Called one time due to a challenge I was having with my usd acct and in less than an hour time everything was rectified. Thank you guys for being here in such a time.