First time traveling by train in Europe. Trains were comfortable and efficient. Problem was with booking. We booked on an English language site, but tickets subsequently printed in German only. When... See more
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Review summary
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We recently booked for one way travel in September from Paris to Toulouse a ten on to Barcelona via Narbonne two days later. In general the online reservation services was efficient but there were a c... See more
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Finding schedule options was easy, ticket options were pretty clear. The only difficulty was that I am in a group with 11 people. Reservation max is 10 people. So in making two different reservations,... See more
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I loved to have a europe-wide train booking portal. I was especially pleased by the journey information, noting special conditions when changing stations in larger cities (like "please only choose t... See more
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Company details
Written by the company
Rail Europe is a global travel tech company and the reference brand for European train booking. We have been the trusted partner of the travel industry and train operators for 90 years. International travellers who want to travel by train easily throughout Europe can book directly through our website and app. We sell around 2.5 million European train tickets every year. Our catalogue of products includes more than 100 brands such as SNCF, SBB, Eurostar, Thalys, Trenitalia, Italo, DB, Renfe, ÖBB, SNCB, NS, OUIGO Spain and National Rail, and rail passes including the Swiss Travel Pass and Eurail Passes.
Contact info
Paris, France
- raileurope.com
4.3
Excellent
103k reviews
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Train ride was smooth
11 June 2026
Reply from Rail Europe
Hello Anthony,
Good to know that you had an amazing train ride. Thanks for sharing your experience with us!!!
Still waiting for a refund for a…
Still waiting for a refund for a 12-hour late train some 8 months on.
9 June 2026
Reply from Rail Europe
Hello Adam,
We are sorry to hear about the significant delay you experienced and understand how disappointing it must be to still be awaiting a resolution many months later.
We can confirm that your request has been submitted and is currently being handled in accordance with the rail carrier's compensation process. While Rail Europe is happy to assist customers in submitting and following up on such claims, we do not operate the train services ourselves and therefore have no control over service disruptions, compensation decisions or the timelines within which rail carriers process refund and compensation requests.
We recognize that the time taken to receive a response has been longer than expected. Unfortunately, once a claim has been submitted to the rail carrier, we must await their review and decision before any compensation can be issued.
Please be assured that we have been actively following up with the rail carrier on your behalf and have made repeated requests for an update. However, despite our efforts, we have not yet received a decision from them regarding your claim.
We understand your frustration and sincerely appreciate your patience while the rail carrier completes its assessment. As soon as we receive any further information, we will ensure it is communicated to you promptly.
We hope this helps clarify the situation.
easy to book good pricing
11 June 2026
Reply from Rail Europe
Hello Anthony,
Our team is dedicated to providing our customers with the easiest possible booking experience at cost-effective rates. Thanks for your feedback and have an incredible journey!!!
Poor website experience
I wanted to purchase 2 trips. The link for adding a 2nd trip wouldn't work. Very inconvenient to make 2 separate transactions and I guess I probably paid extra fees. Poor. Oh yeah, your mobile app stinks. I downloaded that and was not able to see my tickets.
11 June 2026
Reply from Rail Europe
Hello John,
Thank you for sharing your feedback. We are sorry to hear that your experience with both our website and mobile app did not meet your expectations.
We understand how frustrating it can be when a feature does not work as expected, particularly when trying to add multiple journeys to the same booking. Unfortunately, based on the information provided, we are unable to determine what may have prevented the second trip from being added to your basket. Your feedback has nonetheless been shared with the relevant team for review.
Regarding the booking fees, Rail Europe applies a flat booking fee per booking rather than per journey. As a result, if two separate bookings were ultimately made, a booking fee would have been applied to each transaction.
We are also sorry to hear that you were unable to locate your tickets in the mobile app. We encourage you to contact our Support Team. Our agents will be happy to review your booking and assist you in accessing your tickets.
We hope this helps clarify the situation and appreciate you taking the time to share your experience, as feedback such as yours helps us identify areas where improvements can be made.
Easy to book and ride
11 June 2026
Reply from Rail Europe
Hello Holly,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
Price and convenience
11 June 2026
Reply from Rail Europe
Hello Aftab,
Thank you for your feedback.
We're pleased to hear that you found our service both convenient and good value for money. It's great to know your experience with Rail Europe was smooth and met your expectations.
We really appreciate you choosing Rail Europe and hope to see you again on your future journeys.
Buying TGV Tickets
I'm in the US. Tried to buy TGV tickets directly from French rail company but there's apparently a security software conflict with US systems and EU ticket sales. So my son told me about Rail Europe. It worked smoothly on first try. Allons y a Paris.
11 June 2026
Reply from Rail Europe
Hello Scott,
Thank you for your feedback.
We're glad to hear that your booking experience with Rail Europe was smooth and easy, especially after the challenges you faced elsewhere. It’s great to know everything worked well on your first try.
We really appreciate you choosing Rail Europe, and we hope you enjoy your trip to Paris.
Easy to manage
Easy booking process, astonishingly seamless transitions between trains, and comfortable rides.
31 May 2026
Reply from Rail Europe
Hello Fiona,
Thank you for your feedback.
We're delighted to hear that you found the booking process easy and enjoyed smooth connections between trains along with a comfortable journey. It’s great to know your experience met your expectations.
We appreciate you choosing Rail Europe and wish you many more enjoyable travels ahead.
Booking process to reserve seats was…
Booking process to reserve seats was very clear and straight forward. Excellent service and no delays or problems of any sort. Highly impressed and recommend without hesitation.
10 June 2026
Reply from Rail Europe
Hello Graham,
Thank you for your feedback.
We're pleased to hear that the booking and seat reservation process was clear and straightforward, and that everything went smoothly for your journey. Your recommendation means a lot to us.
We appreciate you choosing Rail Europe and wish you safe and happy travels.
Reply from Rail Europe
Hello Stefanie,
Thank you for your feedback.
We're glad to hear that you found our website easy to navigate and that your checkout experience was quick and smooth. It's great to know the process worked well for you.
We truly appreciate you choosing Rail Europe and hope to see you again soon.
3 thumbs up….get tickets and seats easy!
Easy access, well formatted information, fast response, clear process! 3 thumbs up!
10 June 2026
Reply from Rail Europe
Hello Bibi,
Thank you for your feedback.
We're happy to hear that you found the booking process easy and the information clear and well-structured. It’s great to know everything was fast and straightforward for you.
We appreciate you choosing Rail Europe and hope you have a wonderful journey.
Reply from Rail Europe
Hello Sharon,
Thank you for your feedback.
We're so pleased to hear that you found our website easy to navigate and that booking your tickets was a smooth experience. Making travel planning simple and convenient is exactly what we aim for.
Thank you for choosing Rail Europe, and we hope you have a wonderful trip.
Very good .every thing is clear and easy
11 June 2026
Reply from Rail Europe
Hello Tamer,
Thank you for your feedback.
We're delighted to hear that you found everything clear and easy to use. Providing a straightforward booking experience is important to us, and it's great to know our platform met your expectations.
Thank you for choosing Rail Europe, and we wish you a fantastic journey.
Smooth Sailing with Swiss Travel Passes
Smooth Sailing with Swiss Travel Passes
We purchased Swiss Travel Passes from Rail Europe. The passes were sent to us electronically. They worked perfectly! We had first-class passes. This allowed us to travel without making reservations or planning in advance. Second-class cars were often full, while first-class had available seating. Our passes also covered entry to many museums. In addition, it included some tram rides up mountainsides and boat rides, at no cost or at a discount. Using travel passes simplified our fabulous Swiss adventure.
27 May 2026
Reply from Rail Europe
Hello Kevin,
Thank you for your feedback.
We're delighted to hear that your Swiss Travel Passes worked perfectly and helped make your trip so enjoyable. It's great that you were able to take advantage of the flexibility of first-class travel, along with the additional benefits such as museum access, mountain transport, and boat rides.
We're thrilled that the passes helped simplify your Swiss adventure, and we appreciate you choosing Rail Europe for your travels.
Good experience
Good experience. A little difficult to add 2nd person and find fare alternatives.
11 June 2026
Reply from Rail Europe
Hello Phannita,
Thank you for sharing your feedback. We are pleased to hear that you had a good experience overall.
We are sorry to learn that you encountered some difficulty when adding a second passenger and when exploring alternative fare options. Feedback such as yours is valuable in helping us identify areas where the booking process can be made more intuitive and user-friendly.
Your comments have been shared with the relevant team for review as we continue working to improve the customer experience and make it easier to manage passenger details and compare available fare options.
We appreciate you taking the time to share your feedback and are delighted that your overall experience was a positive one.
So easy to book online and i feel is is…
So easy to book online and i feel is is important to me
10 June 2026
Reply from Rail Europe
Hello John,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
aAlways use this Rail Europe esp if we…
aAlways use this Rail Europe esp if we are in Italy 👍🏻👍🏻😘
20 August 2025
Reply from Rail Europe
Hello Jan,
Thank you for your kind feedback and continued trust in Rail Europe. We are delighted to hear that we are your preferred choice, especially when travelling in Italy. We look forward to assisting you on your future journeys.
Easy to navigate booking online system
11 June 2026
Reply from Rail Europe
Hello Malcolm,
Our team is dedicated to providing our customers with the smoothest and most intuitive navigation experience possible, and we're pleased to hear that you appreciate it. Hope you will consider us for your future trips as well.
Quick and easy to use
10 June 2026
Reply from Rail Europe
Hello Barbara,
Good to know that you found our booking platform easy to use. Wishing you an incredible journey!!!
Easy to use.
11 June 2026
Reply from Rail Europe
Hello,
Good to know that you found our booking platform easy to use. Wishing you an incredible journey!!!\
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