First time traveling by train in Europe. Trains were comfortable and efficient. Problem was with booking. We booked on an English language site, but tickets subsequently printed in German only. When... See more
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Review summary
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We recently booked for one way travel in September from Paris to Toulouse a ten on to Barcelona via Narbonne two days later. In general the online reservation services was efficient but there were a c... See more
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Finding schedule options was easy, ticket options were pretty clear. The only difficulty was that I am in a group with 11 people. Reservation max is 10 people. So in making two different reservations,... See more
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I loved to have a europe-wide train booking portal. I was especially pleased by the journey information, noting special conditions when changing stations in larger cities (like "please only choose t... See more
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Company details
Written by the company
Rail Europe is a global travel tech company and the reference brand for European train booking. We have been the trusted partner of the travel industry and train operators for 90 years. International travellers who want to travel by train easily throughout Europe can book directly through our website and app. We sell around 2.5 million European train tickets every year. Our catalogue of products includes more than 100 brands such as SNCF, SBB, Eurostar, Thalys, Trenitalia, Italo, DB, Renfe, ÖBB, SNCB, NS, OUIGO Spain and National Rail, and rail passes including the Swiss Travel Pass and Eurail Passes.
Contact info
Paris, France
- raileurope.com
4.3
Excellent
103k reviews
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Website easy to use.
Website easy to use.
Would like to have stored my tickets on my Apple wallet instead of having to print them.
12 June 2026
Reply from Rail Europe
Hello Paul,
Thank you for your feedback. We are pleased to hear you found the website easy to use.
At this time, it is not possible to save tickets booked through us directly to your Apple Wallet. However, we greatly appreciate your feedback and have shared it with the relevant team for consideration.
I enter to my user and dont find my…
I enter to my user and dont find my trips
I have 2 tickets Roma Tivoli
ticket code 2855245585 and didnt find in my account
6 June 2026
Reply from Rail Europe
Hello Ilan,
Thank you for your feedback. We understand your concern about not being able to locate your trips in your Rail Europe account and would like to clarify how these particular tickets are issued.
Your booking is for Trenitalia regional train services. For this type of journey, the tickets are not displayed in your Rail Europe account in the same way as some other rail tickets. Instead, they are issued as PDF documents which may display the wording "NOT VALID FOR TRAVEL". This is expected and does not mean that the tickets are invalid.
These tickets are automatically validated at the scheduled departure time. However, to pass through station gates and for onboard inspection, you will need to present the QR codes associated with your tickets.
The QR codes can be retrieved at any time after purchase directly through the Trenitalia website by entering the email address used for the booking along with your PNR/Ticket code:
https://www.trenitalia.com/it/informazioni/cerca_e_modificailbiglietto.html
We hope this helps clarify the situation. Should you have any further questions, our Support Team remains available to help.
As a first time European traveller
As a first time European traveller in August. I needed to organise some train travel around Italy.
I found the search and ordering of the tickets very easy.
I just hope that it all goes smoothly.
11 June 2026
Reply from Rail Europe
Hello Sam,
Thank you for your feedback. We are delighted to hear that, as a first time traveller in Europe, you found it easy to search for and book your train tickets around Italy. We appreciate your trust in Rail Europe and wish you a wonderful trip.
Extremely clunky checkout process for…
Extremely clunky checkout process for international customers
12 June 2026
Reply from Rail Europe
Hello Nick,
Thank you for sharing your feedback. We are sorry to hear that you found the checkout process cumbersome.
As your review does not include specific details about the difficulties encountered, we are unfortunately unable to identify which part of the checkout process caused concern. If you are willing to provide additional information regarding the steps you found challenging, it would help us better understand your experience and investigate further.
Rail Europe serves customers from around the world and we continuously work to improve the booking experience for international travellers. Feedback such as yours is valuable in helping us identify areas where the checkout process can be made more intuitive and user-friendly.
We appreciate you taking the time to share your feedback and hope to learn more about the issues you encountered.
Relatively easy to navigate and helpful.
11 June 2026
Reply from Rail Europe
Hello Greg,
Our team is dedicated to providing our customers with the smoothest and most intuitive navigation experience possible, and we're pleased to hear that you appreciate it. Hope you will consider us for your future trips as well.
The team in cabin 16 were friendly and…
The team in cabin 16 were friendly and accommodating. Also the staff in the paris station was also a great team.
12 June 2026
Reply from Rail Europe
Hello Nadine,
Thank you for your feedback. While Rail Europe is a distributor and does not operate the trains or stations directly, we are delighted to hear about the friendly and accommodating service you received from the onboard team and station staff in Paris. We will be happy to share your kind comments with the relevant rail operator. We look forward to assisting you on your future journeys.
I had a problem downloading my rail…
I had a problem downloading my rail tickets and when I asked for assistance, I was taken care of it immediately. Hats off to your customer service.Thank you.
12 June 2026
Reply from Rail Europe
Hello Amir,
Positive feedback like yours is what motivates our Customer Support staff to do better each and every day. Appreciate it!!!
Easy to book though I couldn’t find a…
Easy to book though I couldn’t find a way to choose seats in first class. I did see they were assigned.
12 June 2026
Reply from Rail Europe
Hello Lexpa,
Thank you for your feedback. We are delighted to hear you found the booking process easy. Seat selection availability depends on the rail carrier, and for your booking seats were automatically assigned as part of the reservation. We look forward to assisting you on your future journeys.
Still no train pass, zero customer service.
Still no train pass, zero customer service. It's been impossible to set up my account which I already paid for. I had no idea that everything had to be done on a smart phone.
This has been extremely frustrating and I still don't have a pass. Not to mention that there is no live person who can help. I do not recommend this company, there is zero customer service.
9 June 2026
Reply from Rail Europe
Hello Anne,
Thank you for sharing your feedback. We are sorry to hear that you found the Eurail Pass setup and activation process frustrating, and we appreciate the opportunity to clarify a few points regarding your experience.
The product purchased was a Eurail Global Mobile Pass Flex. As the name suggests, this is a mobile-only pass and is designed to be activated and used through the Eurail Rail Planner app on a smartphone.
We would also like to clarify that Rail Europe and Eurail are separate entities. Rail Europe acts as a distributor, helping customers purchase rail tickets and passes, while Eurail is responsible for issuing the pass and managing the Rail Planner app used for pass activation, trip planning and reservation management.
We understand that the activation process can sometimes feel complex, which is why we provide a step-by-step activation guide in the booking confirmation email. In addition, a wide range of Eurail-related help articles are available through the Help section of our website, including guidance on pass activation, reservations, and using the Rail Planner app.
Regarding customer support, while we no longer offer phone support, we do provide assistance through email and live chat, allowing our teams across multiple time zones to offer consistent support and maintain a complete record of each interaction. We can confirm that we received your email on 9 June and that our Support Team responded within a few hours with instructions on how to activate your pass, along with links to the relevant help articles.
We are sorry that your experience did not meet your expectations and hope this helps clarify the situation. Should you continue to experience difficulties activating or using your pass, our Support Team remains available to help.
Easy to do cross border bookings.
Easy to do cross border bookings.
It remains to be seen if the schedule stays as purchased!! Thx
12 June 2026
Reply from Rail Europe
Hello Anne,
Thank you for your feedback. We are delighted to hear you found it easy to book cross border journeys through our platform. We appreciate your trust in Rail Europe and wish you a wonderful trip.
Misleading checkout and hidden refund process
Rail Europe misled me into buying tickets under the assumption that my class and seat assignments could be handled at a later step in the process. That never happened. Instead, it issued two tickets that were nowhere near what I actually wanted and was willing to buy. Upon receiving the tickets, I immediately tried to cancel, only to find that while the website mentions the possibility of refunds, it hides how to actually request one. I ultimately had to dispute the charge and cancel the tickets through my credit card company.
11 June 2026
Reply from Rail Europe
Hello Rodolfo,
Thank you for sharing your feedback. We are sorry to hear that your booking experience did not meet your expectations and appreciate the opportunity to clarify a few points regarding your reservation.
First, we would like to clarify that the class of service for your journey was clearly displayed throughout the booking process, including in the search results and again when the tickets were available for review in your basket prior to payment. Our records show that the tickets purchased were for Second Class travel, which was indicated before the booking was completed.
Regarding seat assignments, these are managed directly by the rail carrier's reservation system. For your journey, operated by OBB, the seat selection feature has not been made available to Rail Europe. As a result, we can only offer seating preferences rather than specific seat selection. During the booking process, we clearly indicate that seating preferences are not guaranteed, as final seat assignments are determined by the rail carrier based on availability at the time of booking.
We would also like to clarify that, after reviewing our records, we were unable to find any cancellation attempt or contact with our Support Team regarding this booking. Had we been contacted, our agents would have been happy to explain the available refund options and guide you through the process.
Transparency is a core principle of our business, and information regarding ticket conditions, refund eligibility and the steps required to request a refund is made available throughout the booking process and within our Help Centre. For eligible tickets, refunds can be requested directly through your Rail Europe account by following the instructions provided in our support articles.
https://help.raileurope.com/article/41738-refunding-your-ticket
The process is straightforward and can typically be completed in less than a minute. Given that your tickets are still refundable, we suggest cancelling them to obtain the refund.
We hope this helps clarify the situation. Should you require any assistance regarding your booking or refund options, our Support Team remains available to help.
To reach us, simply select the "Help" option at the top of our homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".
Reply from Rail Europe
Hello John,
Good to know that you found our booking platform easy to use. Wishing you an incredible journey!!!
The tickets were easy to find and…
The tickets were easy to find and purchase. Overall, an excellent experience.
12 June 2026
Reply from Rail Europe
Hello Paddy,
Good to know that you found our booking platform easy to use. Wishing you an incredible journey!!!
Great process and easy booking process
11 June 2026
Reply from Rail Europe
Hello,
Thank you for your feedback. We are delighted to hear you found the booking process easy and straightforward. We look forward to assisting you on your future journeys.
Easy process to get tickets!
12 June 2026
Reply from Rail Europe
Hello Martha,
Thank you for your feedback. We are delighted to hear you found the booking process easy and straightforward. We look forward to assisting you on your future journeys.
it was an easy way to buy train…
it was an easy way to buy train tickets,
I ask something and a very quick response I got
Evything OK
12 June 2026
Reply from Rail Europe
Hello Jorge,
Thank you for your kind feedback. We are delighted to hear you found it easy to purchase your train tickets and that our team was able to respond to your inquiry quickly. We look forward to assisting you on your future journeys.
The timetables and ticket booking…
The timetables and ticket booking seemed clear and simple making the process quick and easy.
11 June 2026
Reply from Rail Europe
Hello Keith,
Thank you for your feedback. We are delighted to hear you found the timetables and booking process clear and simple, making it quick and easy to arrange your journey. We look forward to assisting you on your future journeys.
Improve seats selection
The web is easy to use. That’s ok
Not so good was that we couldn’t choose our seats. You assigned us tables, but we don’t like them.
12 June 2026
Reply from Rail Europe
Hello Carmen,
Thank you for sharing your feedback. We are pleased to hear that you found our website easy to use.
We are sorry to learn that you were not satisfied with the seats assigned to your booking. While we understand that many travellers have specific seating preferences, seat allocation is determined by the rail carrier's reservation system. For this journey, the carrier did not make seat selection available through our platform, and the seats were therefore assigned automatically at the time of booking.
As a distributor, we are unable to modify or override seat assignments once they have been issued by the rail carrier. We hope this helps clarify the situation and appreciate you taking the time to share your feedback.
Reply from Rail Europe
Hello Lee,
Good to know that you had an amazing train ride. Thanks for sharing your experience with us!!!
Train ride was smooth
11 June 2026
Reply from Rail Europe
Hello Anthony,
Good to know that you had an amazing train ride. Thanks for sharing your experience with us!!!
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