Raisin U.S. Reviews 

Customer service was really responsive and took care of my inquiry in a timely fashion.

Dylanni H. was patient and explained every step to me. She stayed with me until I was sure that I got what I needed.

wENDY WAS PATIENT, KNOWLEDGEABLE AND HELPED ME ACCOMPLISH ALL i NEEDED TO DO.

Very easy to setup, and connect with my external bank and get started. I also appreciate their helping me get the first time setup promotion even though I originaly over looked it. They have really good support!

Dylanni was great with assistance but .... I just wish she would try harder to not use her affirmative reply as yep but yes instead. Other than that she was knowledgable and very pleasant to work with. Your platform allows instant transfer from savings to cash account but does not allow instant flow from cash to another account.???? Tks Ken

The very patient and understanding provided by your staff.

Dlanni made my issue a non-issue in about 5 minutes. She was very professional, knowledgeable and efficient. I was confused and concerned and Delanni took all of that away with her confident attitude. She was a pleasure to work with.

I have nothing but praise for the Raisin platform & their team of helpful professionals. I am fortunate to have learned about Raisin 3 1/2 years ago. I recently had a disturbing issue with entering a new beneficiary on my account. I will not sugar coat this problem. However, the customer rep I was fortunate to deal with, Astou, was gracious, understanding, helpful. She solved my problem. Another fine employee, Connor, contacted me about the final resolution of my issues. He made no excuses. He simply explained the situation & how it was remedied. Both of these employees deserve to be commended. They have reinforced my decision made 3 1/2 years ago to invest my retirement funds on their platform. One of the best decisions I have ever made. Thank you to Raisin & all their sincere, dedicated employees.

I have always found Raisin employees to be top notch in assisting me with any questions or help that I need…as was the case today.

My experience was very delightful. Ethan was able to answer all of my questions immediately and I can tell he is very knowledgeable with your products as well as your system. You could not ask for a better representative for your company. What a pleasure in todays market.

The reps are always helpful and know exactly how to help me. I appreciate Raisin U.S. and their well trained reps.

My Raisin customer service agent, Ethan, was kind, thoughtful, knowledgeable, professional and efficient in helping me reach my solution! I’m very grateful for the ability to select the best no penalty CDs in minutes! Thank you!

While I had some concern I was unable to access my account, the problem was repaired and I quickly received a message from Raisin support informing the problem was resolved. I've experienced as a Raisin customer for four years a continued improvement in the quality of product support. You're doing it right.

Ethan knew exactly what I wanted - and helped to process my finds to the correct place.
Thanks!

So far, Raisin has done everything as promised and expected. No surprises. Customer service has been helpful and responsive.

The Raisin platform & customer service support was fantastic.

Excellent customer service

I have requested to close one of my savings accounts thru email. This request is completed promptly within hours not days, and without any back and forth. I am very impressed of their efficiency.

Tylan was patient and knowledgeable. Very articulate in asking and answering pertinent questions. He was able to solve my issue after I had called 3 previous times.