Dylanni was great with assistance but .... I just wish she would try harder to not use her affirmative reply as yep but yes instead. Other than that she was knowledgable and very pleasant to work wit... See more
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Review summary
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Nate, the representative I spoke to, was extremely helpful and patient and resolved my matter in a timely and efficient manner. He assured me that all of my information was accurate since I was a litt... See more
Company replied
My experience with Raisin support staff has always been excellent, and today’s experience with Eric was no exception. He was able to answer all of my questions and address all of my concerns. His pa... See more
Company replied
Absolute pleasure speaking with Jack O’C today. It’s wonderful to actually get answers to questions and be treated with respect. Can’t recommend this company and its employees highly enough!!!
Company replied
Company details
Written by the company
Raisin is a free financial platform offering access to high-yield savings and CDs from 100+ insured banks & credit unions, all in one account. Open a no-fee Raisin account in minutes and spread your savings across our growing network of banks and credit unions. You’ll get $250,000 of insurance coverage per institution, per individual, and be able to manage your savings in one account.
Contact info
New York, United States
- (844) 994-EARN
- support.us@raisin.com
- raisin.com/en-us
4.7
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Dylanni was an excellent communicator…
Dylanni was an excellent communicator and efficient in resolving my issues. Her execution in solving my problem left nothing to be desired. Her performance was excellent and deserves all the praises that I can give. Best wishes to her in her career. Raisin is lucky to have her as an employee.
23 September 2026
Unprompted review
Reply from Raisin U.S.
Hi Amitabha, thank you so much for taking the time to share such high praise! We’re thrilled to hear that Dylanni provided excellent communication and resolved your issue so seamlessly. We couldn't agree more that we're lucky to have her on our team, and we’ll be sure to pass along your wonderful feedback and well wishes to her!
Wendy’s help
Wendy was amazing! Very polite, respectful and patient. I had a very stressful moment not understanding where my money was. I thought I had transferred it. She was very helpful in explaining it to me. My money was still in the account. I am very pleased with her.
23 September 2026
Unprompted review
Reply from Raisin U.S.
Thank you for the glowing 5-star review, Zee! We’re so glad Wendy provided the calm, patient, and helpful support you needed to bring you peace of mind. We appreciate your support!
I’m still having trouble logging in
I’m still having trouble logging in, I will have to try in a few days, out of town company coming in.
18 September 2026
Unprompted review
Reply from Raisin U.S.
Hi Carmen, thanks for reaching out. Whenever you have time after your company leaves, please get in touch with our customer support team so we can help resolve your login issue right away. Safe travels to your guests!
Best and patient customer service! Efficient!
Very efficient solving methods. Very patient and best service ever!
22 September 2026
Unprompted review
Reply from Raisin U.S.
Thank you for the wonderful feedback, Melody! We're so glad we could provide you with quick, patient, and helpful service. We look forward to assisting you again in the future!
Brittany J was very patient in helping…
Brittany J was very patient in helping me. She spoke English and was easy to understand.
22 September 2026
Unprompted review
Reply from Raisin U.S.
Thank you for taking the time to share your feedback! We’re thrilled to hear that Brittany was patient and clear in assisting you. Providing clear, helpful service is always our goal, and we’ll be sure to pass along your kind words to Brittany!
Excellent service!!!Explain to me the…
Excellent service!!!Explain to me the process of transferring monies.
Thanks
21 September 2026
Unprompted review
Reply from Raisin U.S.
Thank you for the 5-star review, Jeffrey! We're thrilled to hear that our team provided excellent service and took the time to clearly explain the process of transferring funds. We truly appreciate your feedback and support!
Brittany was very helpful and…
Brittany was very helpful and understood my question, she was able to help me quickly. Very polite and spoke clearly. Asset to your company
21 September 2026
Unprompted review
Reply from Raisin U.S.
Thank you for taking the time to leave us a 5-star review, Janet! We're thrilled to hear that Brittany provided fast, polite, and clear assistance to resolve your question. We'll be sure to pass along your wonderful feedback to her. We're lucky to have her on our team!
FAST AND EFFCIENT ACTION ON MY ACCT
21 September 2026
Unprompted review
Reply from Raisin U.S.
Thank you for taking the time to leave us a 5-star review, Ray! We're glad to hear that our team took fast and efficient action on your account. We appreciate your feedback and support!
The representative clearly understood…
The representative clearly understood my question, was very knowledgeable, and solved my question immediately while staying on the line with me to make sure I did it right. Great experience.
21 September 2026
Unprompted review
Reply from Raisin U.S.
Thank you for taking the time to leave us a 5-star review, Marja! We're delighted to hear that our team was knowledgeable, clear, and patient enough to stay on the line to guide you through the process step-by-step. We truly appreciate your feedback and support!
Raisin has been a great financial…
Raisin has been a great financial vehicle for us. We’ll be back soon.
1 September 2026
Unprompted review
Reply from Raisin U.S.
Thank you for sharing your review, Brooke! We are thrilled to hear that Raisin has been such a great financial vehicle for you. We look forward to welcoming you back soon!
A very patient
A very patient , understanding individual who fits her job exactly. Thank you for your assistance. god bless
13 September 2026
Unprompted review
Reply from Raisin U.S.
Thank you for taking the time to leave us a 5-star review, Douglas! We're delighted to hear that our team was patient, understanding, and able to provide you with such thoughtful assistance. We truly appreciate your kind words and support!
Customer Service helped though issue should not have come up
Resolved the issue that placed my account on hold but, the rejected incoming funds request from the external account should not have happened since documentation provided correct information so that had the data from the bank statement been used instead to the mistyped data that I could not see once submitted, the request would have been accepted and the transfer made as intended.
17 September 2026
Unprompted review
Reply from Raisin U.S.
Thank you for taking the time to share your experience! We're glad to hear that our team was able to help resolve the hold on your account.
We also completely understand your point regarding the verification process and the frustration caused by the data discrepancy. We appreciate your feedback about how documentation review could better catch these issues, and we'll be sure to pass your comments along to our operations team to help improve our verification procedures moving forward. If you ever need further assistance with your account or transfers, please don't hesitate to reach out!
Reply from Raisin U.S.
Thank you for taking the time to leave us a 5-star review, Stephen! We're glad to hear our team was knowledgeable, helpful, and pleasant to speak with. We appreciate your feedback and support!
Kim provided me with excellent customer…
Kim provided me with excellent customer service and answered all of my questions. I also like the fact that I can make Raisin my go to for high yield savings and CD accounts. Keep up the good work!
18 September 2026
Unprompted review
Reply from Raisin U.S.
Thank you for taking the time to leave us a 5-star review, Carter! We're thrilled to hear that Kim provided excellent customer service and answered all of your questions. We're glad to be your go-to for high-yield savings and CD accounts, and we appreciate your support!
Raisin - Can’t perform effectively
Raisin is difficult to do business with and every transaction I attempt is fraught with issues and delays. Simple things like switching from one bank account to another - jumping through hoops - just like all the other complaints - scanning verification, bank statements, voided check finally done weeks later and then go to use the account to make a deposit and BAM - locked out because the account number is incorrect. How is that even possible after what I went through to link it! Also why should that impact my access to my other accounts. Working on day 5 of trying to resolve my account issue and now have to get verified all over again. Completely lost all trust and confidence in this institution and cannot wait to pull my money out and go somewhere else. Lesson learned! This is an archaic business that does not have the technology or staff to perform this service effectively. Safe yourself the time and frustration. Go somewhere else.
17 September 2026
Unprompted review
Reply from Raisin U.S.
Thank you for reaching out and sharing your experience, Debra0. We are truly sorry to hear about the ongoing frustration, delays, and lockout you’ve experienced while trying to update your linked bank account. Security regulations require us to carefully verify bank account updates, but we completely understand how exhausting and inconvenient this process has been, especially when it impacts access across your accounts.
To help streamline these processes, on September 16, 2026, we launched a new self-service tool that allows our customers to update their account information directly from the portal.
We want to help resolve this issue for you as quickly as possible. Please contact our support team directly at support@raisin.com or 1-844-994-3276 so we can look into your account and assist you right away.
Helped to get phone number changed
Patient, fast, knowledgeable, courteous, customer service! Well done, & greatly appreciated. Thank You!
17 September 2026
Unprompted review
Reply from Raisin U.S.
Thank you for taking the time to leave us a 5-star review, Charlene! We're delighted to hear that our team was fast, patient, and knowledgeable in helping you update your phone number. We truly appreciate your feedback and kind words!
Very helpful on time with answers and…
Very helpful on time with answers and got the situation handled.❤️
17 September 2026
Unprompted review
Reply from Raisin U.S.
Thank you for taking the time to leave us a 5-star review, Shane! We're thrilled to hear that our team was prompt and able to get everything taken care of for you. We appreciate your feedback and support!
Was expecting information
Was expecting information, like confirmation of accepted application for a CD or account number or some data about deposit of my money, etc, etc. I have other CD in other banks and I use to receive proof of transactions. I THINK ALL THIS COULD HELP WITH EXPECTATIONS. Thanks
16 September 2026
Unprompted review
Reply from Raisin U.S.
Thank you for taking the time to share your feedback, Eduardo! We completely understand how important clear communication and documentation are when opening a new account or CD.
When you open an account through Raisin, confirmation emails and deposit status updates are sent directly to your registered email address, and transaction details can also be viewed within your online portal. However, we truly appreciate your perspective on how clearer expectations and proof of transactions can improve the experience. We will be sure to pass your suggestions along to our team to help refine our communication process moving forward.
If you ever need help locating your account details or transaction confirmation, please feel free to reach out to our support team at support@raisin.com or 1-844-994-3276 and we'd be happy to assist!
I’m new with Raisin
I’m new with Raisin. I needed some guidance on transferring and depositing from and to. Dylanni walked me through the steps and I am very pleased with her help and patience.
16 September 2026
Unprompted review
Reply from Raisin U.S.
Welcome to Raisin, Gaylon! We're thrilled to hear that Dylanni provided patient, step-by-step guidance to help you navigate your deposits and transfers seamlessly. We'll be sure to pass along your kind feedback to her!
Raisin is the worst company in the…
Raisin is the worst company in the world! Warning: Don't do business with Raisin! If you want a terrible experience go there. You won't be disappointed! Opening an account is a trial of never ending requests from them including copies of your existing bank statement. And you can't short circuit the endless experience. It goes on and on. After you initiate a deposit it begins and you can't get your money back until you have gone through hell and high water!
11 September 2026
Unprompted review
Reply from Raisin U.S.
Thank you for taking the time to share your feedback, Bruce. We are truly sorry to hear about your frustrating experience during the account opening and verification process.
As a financial platform, we are required by federal regulations and security protocols to verify identity and account ownership, which can sometimes require documentation like bank statements. However, we completely understand how tedious this process can feel and regret the delays and difficulty you experienced while trying to access your funds.
To help streamline these processes, on September 16, 2026, we launched a new self-service tool that allows our customers to update their account information directly from the portal.
We want to make this right and look into your account details immediately. Please reach out to our support team directly at support@raisin.com or call us at 1-844-994-3276 so we can personally assist you in resolving this issue as quickly as possible.
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