Ramp Reviews 

229
•
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained about delayed payments, unexpected charges, and slow deposit times that negatively impacted their business operations. Reviewers expressed frustration regarding the poor handling of transactions and difficulties with vendor payments. Furthermore, people consistently stated that customer service was unresponsive, leaving them without proper assistance when technical issues or urgent questions arose. Though some reviewers found the platform helpful and very easy to navigate for managing daily business expenses. Some people also noted that certain features successfully streamlined routine tasks, reduced paperwork, and improved overall operational efficiency for their internal teams.

What people talk about most

Payment

Consumers find payment processing to be a source of frustration, reporting that people experience prolonged... See more

User experience

People report ambiguous experiences with user experience, as some consumers praise the platform for being... See more

Customer service

Customers had negative experiences with customer service, frequently citing severe communication gaps,... See more

Service

Reviewers highlight negative aspects of service, expressing deep dissatisfaction with delayed payments and... See more

Staff

Customers consistently note ambiguous experiences with staff, as some reviewers describe team members as very... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Customer service is lost with Ramp. When problems arise they are quick to email you a how to that does not work. Explain to them it did not work and get the same how to again. They can be late to a zo... See more

Rated 2 out of 5 stars

Starting using Ramp in Q1, 2026. Enjoy single-use cards for business cash management. However, they DON'T SYNC WITH QBO as believed. I've been trying for months to get it to sync and today I decided t... See more

Rated 2 out of 5 stars

Terrible customer service. They hold your funds hostage and charge you 1% to get payments on the same day your vendor used to have the money inyour account with zero notice. They intentionally hold... See more


Company details

  1. Accounting Software Company
  2. also in
  3. Business-to-Business service
  4. Financial Institution
  5. Software company
  6. Software Vendor

Written by the company

Ramp is the ultimate platform for modern finance teams. Combining corporate cards with expense management, bill payments, vendor management, accounting automation and more, Ramp's all-in-one solution is designed to save businesses time and money, and free finance teams to do the best work of their lives. Our mission is to help build healthier businesses, and it’s working: over 25,000 businesses on Ramp save an average 5% and close their books 8x faster. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables tens of billions of dollars in purchases each year. To learn more, visit ramp.com.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

229 reviews

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No recent history of asking for reviews

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2.7

All reviews

(229)

64 reviews in the last 12 months

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Rated 5 out of 5 stars

I enthusiastically recommend Ramp!

Ramp is very easy to use. I like the flexibility and control I have as the manager of the business account. It is easy to create and manage employee cards. The restrictions you can place on cards also make me more comfortable issuing temporary cards for equipment/supplies to contractors. I also love being able to create virtual cards with restrictions for different recurring bills or if I need to give a card number over the phone for a one time charge, etc. The integrations with Quickbooks is also very useful. Employees being able to quickly capture receipts and memos saves me a lot of time! If it was available as a personal card, I would have one.

27 May 2024
Unprompted review
Rated 5 out of 5 stars

Streamlined Travel Expenses

I love that you have helped streamline traveling and policies; it is much easier to get everyone to submit their receipts and follow company protocol versus having to submit reimbursement forms.

22 May 2024
Unprompted review
Rated 5 out of 5 stars

Ramp is the BEST!

The Ramp platform far exceeds our expectations. The sales and implementation team are incredible, and the system is easy to learn and use. Our experience with Ramp has been fantastic.

20 May 2024
Unprompted review
Rated 5 out of 5 stars

Ramp Provides Exceptional Credit Card Services

We've been a Ramp client for about a year. Ramp provides company credit card services which are unrivaled in flexibility, convenience, and functionality. Ramp makes self-managing your credit cards and transaction information a straightforward, frustration-free process, saving you time and money. I highly recommend Ramp!

14 May 2024
Unprompted review
Rated 5 out of 5 stars

Great for non-profits!

We have been using Ramp for over a year and could not be more pleased. Staff has embraced its ease of use; reports and information are readily accessible. It has been a tremendous asset to our non-profit organization. Highly recommend!

14 May 2024
Unprompted review
Rated 5 out of 5 stars

Work is easy with Ramp!

Ramp has made our reimbursement process so much better! Attaching receipts and managing the company's expenses has been much easier since we signed up with Ramp. The system is intuitive and keeps us all organized.

14 May 2024
Unprompted review
Rated 5 out of 5 stars

Easy setup. Great Support. Cut monthly close time down drastically

Ramp has cut down the time of our monthly closing of the books by several days. The setup was very easy and the support has been great. The experience for our card users has been very positive. The integration with Gmail has saved a lot of time and hassle trying to hunt down paid invoices and receipts. Can't say enough good things about our experience since switching our corporate cards to Ramp 6 months ago.

12 May 2024
Unprompted review
Rated 5 out of 5 stars

Happy Customer :)

We are using Ramp for almost a year by now and love all it's features! It does most of our accounting work for us, and the parts we do need to do are so easy to do in their super user-friendly interface! We are a very happy customer!

9 May 2024
Unprompted review
Rated 5 out of 5 stars

Overall: Ramp is GOAT

My personal experience with ramp has been extremely positive. From the fiscal side, I love being able to see exactly who purchase what, where, and when in real time. The ability to issue spending to our direct service workers has had a positive impact on our personnel's equity by reducing reimbursements and eliminating other barriers.
As for the accounting side, we're still figuring it out. Getting more and more comfortable with it each month. Due to other factors, I can't yet say if Ramp has made my job faster. However, Ramp has added much needed fiscal clarity while giving managers tools for monitoring their team's budget and a deeper understanding what item's are being bought regularly and why.
Another thing I wanted to touch on is Ramp's customer experience. Absolutely phenomenal. Every representative I've had the pleasure of speaking to has been resourceful, patient, and always helpful.

9 May 2024
Unprompted review
Rated 5 out of 5 stars

Ramp has been a game changer in…

Ramp has been a game changer in tracking expenses and electronically keeping receipts. With employees spread across multiple states, tracking and managing expenses has become a breeze. Also has streamlined expense entry into our accounting software.

9 May 2024
Unprompted review
Rated 5 out of 5 stars

Much better experience than previous system

Overall a much better experience than our old platform. It saves me time and helps me get our vendors paid more quickly. It also allows our employees much more ownership over their own department's expenses. We love that versus having to rely on me for large purchases, they can easily request a one-time virtual card and manage their own expenses.

There are some things Ramp doesn't do that I really wish it did (round trip option for mileage, un-matching a transaction in case of an error, etc.) and I have submitted those things so I'm hopeful they will be added/fixed in the future. But even with those small issues, Ramp is still a huge improvement and we're loving the time we got back from switching to Ramp.

8 May 2024
Unprompted review
Rated 5 out of 5 stars

From hours to minutes

Before Ramp, we were manually approving paper invoices and printing checks. Using Ramp for bill pay allowed us to go paperless and reduce a time consuming process from hours to minutes every week.

7 May 2024
Unprompted review
Rated 5 out of 5 stars

I love everything about Ramp

I love everything about Ramp! Not only are they saving us so much time every month, we have better internal controls over our corporate spending, better documentation of our transactions and we get money back! They offer suggestions to add value to our bottom line. Their support line has been very responsive and helpful on the rare occasion that we need a bit of help with something!

5 May 2024
Unprompted review
Rated 2 out of 5 stars

Ramp platform has challenges

Ramp is very manual and causes a lot of additional work to get the transactions into Quickbooks.

We are also not happy with the constant lowering of our credit limit when our bank balance decreases, without increasing the limit when our account balance increases. It is not easy to work within these constraints.

We have inquired about the credit limit but cannot get anyone to answer us.

Overall, the experience has been mediocre. I would not recommend other businesses that I work with to use this platform.

I also don't find it easy to navigate Ramp reports and other functions. I literally have to search for everything and it takes too much time.

I would love to provide better feedback, however it has been a constant challenge since signing up.

3 May 2024
Unprompted review

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