I never usually write reviews but I am absolutely amazed by the level of service provided by Randalls. Delicious sweets and shipped so fast, I was incredibly surprised to receive my order not even two... See more
Company replied
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See what reviewers are saying
Very quick postage, so many items you can select from. I chose to get only aniseed balls as I couldn’t find them in any local shop, will definitely be ordering more
Ordered for the first time after watching your videos for weeks and received my sweets really really quickly. Ordered two custom pick & mix’s and WOW I AM OBSESSED. Of course, the sweets are amazing b... See more
Fantastic selection of treats and sweets that you really cant find locally here. Its also insane that I was able to order from the UK to Australia with a cheaper total price than buying locally! Very... See more
Company replied
Company details
- #17 of 40 best companies in Sweet shop
- #25 of 54 best companies in Confectionery
- #9 of 19 best companies in Gourmet Grocery Shop
Written by the company
Selling worldwide treats & traditional pick & mix! Randalls began in 2015, as an independent retailer on Kettering and Market Harborough High Streets and has since expanded to online retail.
Contact info
6 Adam and Eve Street, LE16 7LT, Market Harborough, United Kingdom
- 01858791959
- sales@randallsuk.com
- randallsuk.com
4.7
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great website and products
Easy to use website, prompt delivery and great products.
Thank you!
21 June 2023
Reply from Randalls UK
Thank you so much Michelle
Love it 😍
Enjoyed all the products sent, fast delivery, great first time experience. Will order again 5*😍
18 June 2023
Reply from Randalls UK
Thank you so much!
Fantastic products
Fantastic products, speedy delivery and well packaged, I couldn’t ask for more 👍
18 June 2023
Reply from Randalls UK
Thank you so much for your kind words!
Reply from Randalls UK
Thank you!
Brilliant products and quickly…
Brilliant products and quickly delivered. Well worth the five stars
12 June 2023
Reply from Randalls UK
Thank you so much
Was a gift for a special young lady and…
Was a gift for a special young lady and she was very pleased with it.
4 June 2023
Reply from Randalls UK
Thank you for your review, Audrey! We're so pleased they enjoyed 🙌
Fab experience buying from Randalls
After being let down by another online sweet store (missing items, zero communication), Randall's couldn't have been more different. Great items, fast delivery, updates and communication - AND a discount offer for another purchase! :) Thank you so much, would definitely use again :)
7 June 2023
Reply from Randalls UK
Thank you so much Marc. I'm sorry you had that experience elsewhere but I'm so pleased you've found us & had a better experience! :-)
Been a customer or Randall's since…
Been a customer or Randall's since 2021, they are a amazing company, go above and beyond when I have a query, alway brilliant next day delivery
My kids all wanted to order for there birthday and Christmas and really look forward to going thru the website picking what they like as they got such a wide variety
6 June 2023
Reply from Randalls UK
Thank you so much for such a lovely review & for your continued support. Means so much!
Kids super happy with these mystery…
Kids super happy with these mystery boxes over half term. Would strongly recommend!
30 May 2023
Reply from Randalls UK
Thank you so much Emma!
Love Randalls!!!
Love Randalls, Always great choice of products, quick delivery and quality items. Such friendly staff too and will always go the extra mile if you are looking for something specific! Can’t fault them at all 10/10! x
1 June 2023
Reply from Randalls UK
Thank you so much for your kind feedback & support :-)
These candies are a sweet lover's dream…
These candies are a sweet lover's dream come true. With an extensive array of flavors, including fruity, sour, and decadent chocolates, there's an option for every mood. The fast delivery service ensures that I can indulge in these delicious candies whenever I desire.
4 May 2023
Unprompted review
Reply from Randalls UK
Thank you so much for such a lovely review!
A little overpriced
I have ordered twice in the past week or so and spent £80 in total. A little overpriced, the large share bag of crisps I ordered were £6 each, the regular sized chocolate bars i ordered were £2.50 each....if they were amazing i wouldnt of minded paying that but they were average. If the pricing came down abit i would of rated higher. My second order came with the box smashed up and the crisp bust so I had to give the parcel back to the courier to send back. I was refunded automatically which was quite quick but no direct apology or anything. Thought they would of resent the order but it was an immediate refund. Abit on the fence with my experience. All in all 3 stars.
23 May 2023
Reply from Randalls UK
Hi Lauren,
Thank you for your orders with us and thank you for your review!
We charge as competitively as we can. Due to almost all of our items being imported from all over the world, and as a small business with-out massive buying power, this does come at a cost.
We try to be as transparent as we can with our products. Taking our own in house photography for our website & our tiktok shop. We also regularly feature products in our videos/live streams to give customers a good idea of sizing.
As for your second order, we just had a look and this was via TikTok shop. As all logistics is done through their platform, you were automatically refunded from them, not through us which is why we didn't know this had even happened. But nevertheless we do apologise on behalf of their courier, DPD, for your damaged parcel but are pleased you got a quick refund from their platform.
The TikTok Shop chat / our email is always responded to promptly with any customer questions.
We hope your next experience with us can be a better one and we apologise for your issues.
We pride ourselves in good customer service, but due to TikTok shop being a third party we aren't kept in the loop about all damages/issues until a customer makes us aware.
Kind regards
Jarrod, Randalls UK
Absolutely amazing company
Absolutely amazing company. The products are great and the customer service is first class. High recommend them.
21 May 2023
Reply from Randalls UK
Thank you so much Emma!
Reply from Randalls UK
Thank you so much Krista!
Reply from Randalls UK
Thank you so much Caroyln!
Reply from Randalls UK
Thank you so much Fiona!
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