Rankins Jewellers Reviews 

233
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 89 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the exceptional customer service and welcoming store atmosphere. Customers frequently mention the stunning jewellery, beautiful packaging, and outstanding overall quality of the precious pieces they receive for memorable occasions. People also emphasize the friendly and professional staff members who go above and beyond to accommodate bespoke designs and urgent requests. Some people were satisfied with online ordering, noting that the digital platform makes it very easy to purchase wonderful gifts remotely. Reviewers additionally appreciate the prompt communication, careful tracking details, and speedy delivery times when receiving their online parcels safely.

What people talk about most

Product

People report overwhelmingly positive experiences with product quality and craftsmanship. Reviewers... See more

Quality

Customers report great satisfaction with the outstanding quality and craftsmanship of the jewelry. Reviewers... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are incredibly helpful,... See more

Service

Clients share positive opinions on service, consistently describing the team as friendly, professional, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpful, kind, and attentive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Incredible experience shopping with Rankins Jewellers. My Dad remembered the store from many years ago and suggested getting my 40th birthday gift from them. We booked an appointment which was su... See more

Company replied

Rated 5 out of 5 stars

Can honestly say Rankins is the best and has always been a firm favourite for my whole family, my husband,all my siblings, niece's and nephews have always used Rankins and have had first class service... See more

Company replied

Rated 5 out of 5 stars

Always received the best care from Rankins Girls & team friendly and professional. Nothing is ever too much for them, they make you feel very welcome They have beautiful pieces at affordable p... See more

Company replied

Rated 5 out of 5 stars

I have used Rankins a couple of times now for bespoke jewellery and both times have been perfect. The communication time frame and most importantly the items were beyond expectations. The aftercare is... See more

Company replied


Company details

  1. #42 of 89 best companies in Jewellery Designer
  2. #64 of 110 best companies in Jeweller
  3. #13 of 26 best companies in Jewellery Engraver
  4. #135 of 287 best companies in Jewellery shop
  5. #65 of 131 best companies in Watch shop

Written by the company

Rankins Jewellers is a London-based, family-run jewellers with over 60 years of expertise. We pride ourselves on offering personal service, carefully sourced diamonds and beautifully made fine jewellery for engagements, gifting and everyday wear.


Contact info

4.8

Excellent

TrustScore 5 out of 5

233 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(233)

89 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really fast shipping such good…

Really fast shipping such good communication very high quality I got me cross for a birthday present of me mum and dad and am in love with it so so shiny never want to take it off 😍😍

1 June 2026
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Reply from Rankins Jewellers

Thank you so much for your lovely review! We're so happy to hear you love your cross necklace and that it made such a special birthday gift ✨

Rated 5 out of 5 stars

Incredible service

Incredible service
Item arrived when they said it would
Lovely staff and a special mention for Emma, lovely helpful girl ❤️

Will definitely be ordering again. 💯 would recommend.

19 May 2026
Unprompted review
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Reply from Rankins Jewellers

Thank you so much for your kind review! 😊 We're delighted to hear you had a great experience with us xx

Rated 5 out of 5 stars

I’ve Brought 3 items from rankins one…

I’ve Brought 3 items from rankins one after the other and never had no problems, have been happy with everything. Would highly recommend. From stuff for my Mrs to things for the my nieces they have everything!

16 May 2026
Unprompted review
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Reply from Rankins Jewellers

Thanks so much! 😊 So glad you’ve been happy with everything! Really appreciate the recommendation

Rated 5 out of 5 stars

Always received the best care from…

Always received the best care from Rankins Girls & team friendly and professional.

Nothing is ever too much for them, they make you feel very welcome

They have beautiful pieces at affordable prices and go out of their way to arrange a payment services that works for you.

I’ve been using them personally for years as have my family I would always recommend them. Xxx

8 May 2026
Unprompted review
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Reply from Rankins Jewellers

Aww thank you so much ❤️ We’re so grateful for your support over the years and for trusting us. So glad you’ve always felt looked after by the girls & team X

Rated 5 out of 5 stars

Amazing Quality

Amazing Quality. Very helpful, quick to respond. Quick shipping. Amazing quality diamonds.

6 May 2026
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Reply from Rankins Jewellers

What an amazing review ❤️ thank you so much x

Rated 5 out of 5 stars

Every step of the way I had emails to…

Every step of the way I had emails to let me know when my item would be delivered packaged well arrived on time perfect condition very happy with condition my parcel arrived I actually purchase often from this jewellers beautiful jewellery 100%recommend

6 May 2026
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Reply from Rankins Jewellers

Thank you so much 🤍 So glad everything arrived perfectly and you were happy with the updates along the way! We really appreciate your support and love that you keep coming back to shop with us X

Rated 5 out of 5 stars

Best in the business

Best in the business, I have a fantastic experience with Rankins Jewellers every time. The service is friendly, professional, and genuinely helpful from start to finish. The quality of the jewellery is outstanding, with great attention to detail and craftsmanship. They always take the time to answer all of my questions and always make the whole experience feel personal and special. I’m absolutely delighted with my purchases and would highly recommend them to anyone looking for beautiful jewellery and excellent customer service. No need to look anywhere else, I only ever need to go to one place, Rankins

15 April 2026
Unprompted review
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Reply from Rankins Jewellers

Wow, thank you so much for such a lovely review 🤍

Rated 5 out of 5 stars

Just amazing

My family have been buying jewellery from Rankins ever since I can remember.

From the minute you step in the show room, it is made clear that you are not just a customer. Everything about the business is amazing. I am so obsessed with my new ring, thank you so much Rankins!

Can’t wait to absolutely need something else haha!

14 April 2026
Unprompted review
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Reply from Rankins Jewellers

Aww thank you so much 🤍 This is such a lovely review! It means the world to us that your family have shopped with us for so many years. We’re so happy you love your new ring and can’t wait to see you again when you “absolutely need” your next piece haha X

Rated 5 out of 5 stars

Great service and I am incredibly happy…

Great service and I am incredibly happy with the diamond cross I bought it’s absolutely beautiful. I will definitely be purchasing again and telling others

5 May 2026
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Reply from Rankins Jewellers

🤍 Thanks so much for your recommendation. See you again soon X

Rated 5 out of 5 stars

Incredible service

Incredible service. I left it super late and needed an engagement ring within 1.5 weeks. I spoke with Daisy and she got me exactly what I wanted within 7 days! Can’t recommend them enough! The ring is perfect and the service was amazing.

6 May 2026
Unprompted review
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Reply from Rankins Jewellers

Thank you so much Bailey! 🤍 We’re so happy Daisy was able to help you find the perfect ring in time! So glad you loved both the ring and the service — wishing you all the best and thank you again for the recommendation ✨

Rated 5 out of 5 stars

Rankings is outstanding

Rankins customer service is second to none. I have used Daisy for years and she is honestly the best and most honest person. She is so helpful and creative with bringing designs to life. She is thorough and leaves no stone unturned to ensure that it’s exactly right. She is a true perfectionist and is so passionate and genuine. It really is a different class!

6 May 2026
Unprompted review
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Reply from Rankins Jewellers

Thank you so much for such a lovely review 🤍

Rated 5 out of 5 stars

Customer service second to none

Customer service second to none — very attentive and thorough. They checked every aspect of my order before dispatching it. These guys genuinely care about keeping their customers happy. It was a pleasure purchasing from them

5 May 2026
Unprompted review
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Reply from Rankins Jewellers

Thank you so much for your kind words ✨

Rated 5 out of 5 stars

I have used Rankins a couple of times…

I have used Rankins a couple of times now for bespoke jewellery and both times have been perfect. The communication time frame and most importantly the items were beyond expectations. The aftercare is also great when i was unsure if i needed a thicker chain on my name necklace they were more than happy to accommodate but they advised me to keep a dainty chain for diamonds i was worried it would be too fragile but i have not taken it off for months and it’s been fine. Cannot wait for my next treat. They are also fantastic at suggesting ideas and designs. ⭐️⭐️⭐️⭐️⭐️ Very happy returning customer

6 May 2026
Unprompted review
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Reply from Rankins Jewellers

Thank you so much for such a lovely review ❤️ We’re delighted to hear you’ve had such a great experience with your bespoke pieces from us and that your name necklace has been perfect for everyday wear! We absolutely love helping bring ideas to life and look forward to seeing you again soon X

Rated 1 out of 5 stars

Very nice to deal with and good all…

Very nice to deal with and good all around 👍

30 April 2026
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Reply from Rankins Jewellers

Thank you so much for your kind review 👍 We’re really pleased to hear you had such a positive experience with us. We truly appreciate your support and hope to see you again soon!

Rated 5 out of 5 stars

I recently had a custom ring made here

I recently had a custom ring made here, and I couldn’t be happier with the experience from start to finish. The team was incredibly friendly, patient, and genuinely helpful throughout the entire process. They took the time to listen to my ideas, offered thoughtful suggestions, and made sure every detail was exactly how I wanted it.

I’d highly recommend them to anyone looking for a custom piece or even just great service. I’ll definitely be returning in the future!

25 March 2026
Unprompted review
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Reply from Rankins Jewellers

Thank you so much for your lovely review ❤️ We’re so pleased you had such a positive experience creating your custom ring with us. It was a pleasure bringing your ideas to life, and we look forward to welcoming you back again soon ✨

Rated 5 out of 5 stars

Beautiful earrings I got my…

Beautiful earrings I got my granddaughter for her 18 th birthday.

20 April 2026
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Reply from Rankins Jewellers

Thank you so much for your lovely review ❤️ We’re delighted to hear your granddaughter’s 18th birthday earrings were so loved!

Rated 5 out of 5 stars

Very happy with purchase

Very happy with purchase, good quality and great service. First purchase online, was dubious, as to whether the quality would be as good as pictured online.
But was not disappointed, i would recommend Rankins.

7 April 2026
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Reply from Rankins Jewellers

Thank you so much for your lovely review! We’re so glad your first online purchase with us lived up to expectations. It means a lot to hear you’re happy with the quality and service 😊

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