Rankins Jewellers Reviews 

233
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 89 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the exceptional customer service and welcoming store atmosphere. Customers frequently mention the stunning jewellery, beautiful packaging, and outstanding overall quality of the precious pieces they receive for memorable occasions. People also emphasize the friendly and professional staff members who go above and beyond to accommodate bespoke designs and urgent requests. Some people were satisfied with online ordering, noting that the digital platform makes it very easy to purchase wonderful gifts remotely. Reviewers additionally appreciate the prompt communication, careful tracking details, and speedy delivery times when receiving their online parcels safely.

What people talk about most

Product

People report overwhelmingly positive experiences with product quality and craftsmanship. Reviewers... See more

Quality

Customers report great satisfaction with the outstanding quality and craftsmanship of the jewelry. Reviewers... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are incredibly helpful,... See more

Service

Clients share positive opinions on service, consistently describing the team as friendly, professional, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpful, kind, and attentive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Incredible experience shopping with Rankins Jewellers. My Dad remembered the store from many years ago and suggested getting my 40th birthday gift from them. We booked an appointment which was su... See more

Company replied

Rated 5 out of 5 stars

Can honestly say Rankins is the best and has always been a firm favourite for my whole family, my husband,all my siblings, niece's and nephews have always used Rankins and have had first class service... See more

Company replied

Rated 5 out of 5 stars

Always received the best care from Rankins Girls & team friendly and professional. Nothing is ever too much for them, they make you feel very welcome They have beautiful pieces at affordable p... See more

Company replied

Rated 5 out of 5 stars

I have used Rankins a couple of times now for bespoke jewellery and both times have been perfect. The communication time frame and most importantly the items were beyond expectations. The aftercare is... See more

Company replied


Company details

  1. #41 of 89 best companies in Jewellery Designer
  2. #64 of 111 best companies in Jeweller
  3. #13 of 26 best companies in Jewellery Engraver
  4. #133 of 288 best companies in Jewellery shop
  5. #65 of 131 best companies in Watch shop

Written by the company

Rankins Jewellers is a London-based, family-run jewellers with over 60 years of expertise. We pride ourselves on offering personal service, carefully sourced diamonds and beautifully made fine jewellery for engagements, gifting and everyday wear.


Contact info

4.8

Excellent

TrustScore 5 out of 5

233 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(233)

89 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

…amazing

I've purchased my jewellery off these guys in the past and I can honestly say thay go above and beyond for u thears a ladey called daisy she's amazing 👏

14 July 2023
Unprompted review
Rated 5 out of 5 stars

Rankins is my go to and has been for many years

I only use rankins and have been for years: such genuine lovely people, I had paid off for a Rolex last year but was a bit behind on payments not once was I pressured they was so patience with me and understanding, the quality of the jewellery is amazing also I brought my nephew a Rolex bracelet 3 years ago and myself which is now still in amazing condition I just personally wouldn’t go anywhere else rankins is my go to the experience as a whole you will struggle to find else where such a lovely beautiful family company xxx

13 July 2023
Unprompted review
Rated 5 out of 5 stars

Daisy 🌟

From start to finish Daisy was soo kind, very understanding, and a pleasure to deal with, all I had to do was choose which she helped me too haha and my partner was over the moon with her choices definitely 5 🌟 service, will be back again for sure

11 July 2023
Unprompted review
Rated 5 out of 5 stars

I had an amazing experience with…

I had an amazing experience with Rankins. It was a quick and easy sale and I’m very pleased and happy with my purchase. The staff are friendly and polite. I received my order the next day. I would highly recommend Rankins for your jewellery pieces.

27 June 2023
Unprompted review
Rated 5 out of 5 stars

Brought a letter necklace off these…

Brought a letter necklace off these guys and unfortunately the chain broke, but as soon as i told them, they had me send my broken chain back and they sent me a new one right away, very quick and very helpful when dealing with these guys.

10 June 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic

I travelled to Rankins Jewellers hoping to get a nice necklace for my daughters 30 th birthday. I had in mind an idea what she would like.Jody went above and beyond to make exactly what i was looking for . And got it made within 3 days in a beautiful gift box. I can honestly say I have never had customer service like this. So thank u Rankins so much for helping me to make my daughters birthday really special. I love it so much .

8 June 2023
Unprompted review
Rated 5 out of 5 stars

AMAZING!!

We visited yesterday and had an appointment with Ryder. We purchased a baguette diamond necklace for my daughters 21st birthday which is beautiful and she is absolutely thrilled with!
The service Ryder provided was just amazing , he was so helpful and had so much patience with us, he truly went above and beyond nothing was too much trouble for him.I will 100% be recommending to all friends and family and will be back for sure for future purchases.
THANK YOU!!

7 June 2023
Unprompted review
Rated 5 out of 5 stars

The staff in rankins have been so helpful

The staff in rankins have been so helpful. always replying, they take there time to make sure everything is exactly how you wanted it, very fast shipment. Always had an answer to any of my questions and I really couldn’t recommend them enough. I will definitely order from them again thank you so much

26 May 2023
Unprompted review
Rated 5 out of 5 stars

Recommend to anyone

I was worried about paying so much money for it to be delivered but they have the best customer service and it came the next day . They are always there if you need to ask any questions. Would recommend to anyone never been disappointed with anything I’ve bought.

17 May 2023
Unprompted review
Rated 5 out of 5 stars

Perfect in every way am in love with my…

Perfect in every way am in love with my ring the staff are amazing and couldnt help me enough from my 101 questions to showing me pictures of the ring will defo be ordering from there again 😁

14 March 2023
Unprompted review
Rated 5 out of 5 stars

Over the moon with my ring 💍

Over the moon with my ring 💍. I made a mistake by ordering the wrong size, I messaged them on Instagram and asked to swap for the right size, they did it in seconds. Nothing is too much trouble. I got the ring the next day. I couldn’t be happier with the service!

21 February 2023
Unprompted review

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