Rankins Jewellers Reviews 

233
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 89 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the exceptional customer service and welcoming store atmosphere. Customers frequently mention the stunning jewellery, beautiful packaging, and outstanding overall quality of the precious pieces they receive for memorable occasions. People also emphasize the friendly and professional staff members who go above and beyond to accommodate bespoke designs and urgent requests. Some people were satisfied with online ordering, noting that the digital platform makes it very easy to purchase wonderful gifts remotely. Reviewers additionally appreciate the prompt communication, careful tracking details, and speedy delivery times when receiving their online parcels safely.

What people talk about most

Product

People report overwhelmingly positive experiences with product quality and craftsmanship. Reviewers... See more

Quality

Customers report great satisfaction with the outstanding quality and craftsmanship of the jewelry. Reviewers... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are incredibly helpful,... See more

Service

Clients share positive opinions on service, consistently describing the team as friendly, professional, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpful, kind, and attentive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Incredible experience shopping with Rankins Jewellers. My Dad remembered the store from many years ago and suggested getting my 40th birthday gift from them. We booked an appointment which was su... See more

Company replied

Rated 5 out of 5 stars

Can honestly say Rankins is the best and has always been a firm favourite for my whole family, my husband,all my siblings, niece's and nephews have always used Rankins and have had first class service... See more

Company replied

Rated 5 out of 5 stars

Always received the best care from Rankins Girls & team friendly and professional. Nothing is ever too much for them, they make you feel very welcome They have beautiful pieces at affordable p... See more

Company replied

Rated 5 out of 5 stars

I have used Rankins a couple of times now for bespoke jewellery and both times have been perfect. The communication time frame and most importantly the items were beyond expectations. The aftercare is... See more

Company replied


Company details

  1. #41 of 89 best companies in Jewellery Designer
  2. #64 of 111 best companies in Jeweller
  3. #13 of 26 best companies in Jewellery Engraver
  4. #133 of 288 best companies in Jewellery shop
  5. #65 of 131 best companies in Watch shop

Written by the company

Rankins Jewellers is a London-based, family-run jewellers with over 60 years of expertise. We pride ourselves on offering personal service, carefully sourced diamonds and beautifully made fine jewellery for engagements, gifting and everyday wear.


Contact info

4.8

Excellent

TrustScore 5 out of 5

233 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(233)

89 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Rankins made it super easy for me to…

Rankins made it super easy for me to order the bangle for my daughter. They responded really fast on their on Instagram with all the right information. I would definitely repurchase from them. I ordered it yesterday at 2pm and had it by 10am today! Really satisfied customer! Thanks again!

25 January 2023
Unprompted review
Rated 5 out of 5 stars

10/10 Service and product

Such an amazing experience shopping with Rankins. My family have shopped here over the years and for my first purchase I am over the moon! Delivery within 24hours, immediate communication and a beautiful piece, I couldn’t fault a thing. Thank you so much again.

14 January 2023
Unprompted review
Rated 5 out of 5 stars

I wanted something in particular and I…

I wanted something in particular and I must say they have been amazing. They found me what I was after, gave me options and price ranges and shipped it fast. It arrived and I was very happy indeed. A very easy shopping experience. If you want something beautiful fast then Rankins is definitely the place to go.

9 December 2022
Unprompted review
Rated 5 out of 5 stars

Excellent jewellers

I’ve made two recent purchases from Rankins. Visiting the shop was a bit tricky due to lack of parking but managed to find spaces within a 5-10 minute walk. A very different experience now in a high rise swanky building and one to one service on arrival with an appointment. Jody has been an absolute pleasure to deal with and has bent over backwards to accommodate our needs. Online shopping experience also very good received item the next day.

20 October 2022
Unprompted review
Rated 5 out of 5 stars

Rankins are brilliant

Rankins are brilliant ! Amazing customer service, lots of beautiful jewellery to choose from. Highly highly recommended.

21 November 2022
Unprompted review
Rated 5 out of 5 stars

Easy Location

Easy Location, was a 2 minute walk from the station. Very helpful people at the reception, and Ryder who was dealing with us was very helpful and polite. Love my necklace and earrings. Would definitely recommend Rankins x

14 October 2022
Unprompted review
Rated 5 out of 5 stars

10/10

First time shopping at Rankins after hearing it from many of other people, customer service is class. Contacted through Instagram and couldn’t of asked for a better person to talk to! thank you for sorting me out quickly with my item! Recommend! 👏

15 November 2022
Unprompted review
Rated 5 out of 5 stars

Rankins made my engagement ring & it’s…

Rankins made my engagement ring & it’s absolutely beautiful everything I wanted & more! My other half has always used Rankins to buy my jewellery & he wouldn’t use anyone else! Always so pleased with the service from the girls at Rankins!

7 July 2022
Unprompted review
Rated 5 out of 5 stars

Honestly hands down the best customer…

Honestly hands down the best customer service received, quick reply’s and go out of their way to make your special gift presentable. Will definitely purchase again. Cannot fault these guys. Amazing

6 October 2022
Unprompted review
Rated 5 out of 5 stars

Ordered my daughter the “White Gold…

Ordered my daughter the “White Gold Diamond Baguette Initial” necklace for her 1st birthday, beautiful necklace with brilliant service, and the loveliest packaging to go along with! Would definitely recommend Rankins for future jewellery purchases.

19 October 2022
Unprompted review

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