Rapid Scooter Master Reviews 

454
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 147 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being helpful, professional, and friendly, often going above and beyond to assist with inquiries and issues. The service provided is consistently described as excellent, with many highlighting quick repairs, efficient assembly, and clear explanations. People are also very satisfied with the product quality and the speedy delivery service, often receiving items quickly and as described. Customer service is frequently mentioned as perfect, with prompt responses and effective problem resolution, making customers feel valued and supported. However, some people were dissatisfied with warranty issues, noting concerns about warranty coverage and charges for services. A few other people also felt that the service was appalling, noting a lack of knowledge when asking questions and persistent problems with purchased products.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the friendly, professional,... See more

Product

Clients share positive opinions on product, with many expressing satisfaction with the quality and selection... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness and... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers highlighting the speed and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dropped off my Dualtron eagle pro at 10am collected it same day at 4pm Work they carried out, new controller fitted , new throttle cable supple and fit, new brake callipers and disks and pads fi... See more

Rated 5 out of 5 stars

Best E scooters / E-bikes service and shop in London. I had finally found intelligent engineers who resolved my problems with IENYRID Scooter (Es1 model). They fixed it within one hour o... See more

Rated 5 out of 5 stars

I found this bike shop for repairs after having issues with a other local bike shop. I've been really impressed by their workmanship and pricing. I'd recommend these guys to anyone who wants a job wel... See more

Rated 5 out of 5 stars

I called them up after receiving my order from an online store because I had some questions about the battery ignition. The young gentleman I spoke with was very kind and explained everything clearly.... See more


Company details

  1. #2 of 15 best companies in Motor scooter dealer
  2. #11 of 31 best companies in Bicycle repair shop
  3. #32 of 95 best companies in Bicycle Shop
  4. #1 of 2 best companies in Scooter repair shop

Written by the company

Rapid Scooter is a specialist retailer with the market leading Electric Scooter and Electric Bikes in stock. We take pride in our products and aim to provide the best customer service in the rapidly growing electric mobility industry. We want to ensure that our customer service is always at its highest standard, whilst always improving it with your honest Trust Pilot review.


Contact info

4.8

Excellent

TrustScore 5 out of 5

454 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(454)

141 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bought a scooter from the website

Bought a scooter from the website. Fast delivery and well packaged. Website is easy to access and has loads of product information. After placing the order I needed to amend it and the customer service was purely amazing. Quick response over email and was sorted in no time. 10/10

1 July 2026
Unprompted review
Rapid Scooter Master logo

Reply from Rapid Scooter Master

Hi Ramona,

Thank you so much for your review. We're glad you've had a great experience with us!

Rated 5 out of 5 stars

Saved my life.

Saved my life.. cycling from east London and had an issue with my bike. Right next to their shop. They were more than willing to help me out. Thanks so much..

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Staff very helpful

Staff very helpful. I needed to cancel my order and without any questions got sorted immediately with stopping bike on depo and organising return. Highly recommended. Grat stock and prices. Also sorting cyclescheme very fast. Definitely will use them again.

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience All Round 👌

These guys are fantastic, Rapid right enough on delivery and returning calls 👌Quality customer care, Respect RSM 💯 I'll be back for another purchase very soon, ps G4 is great 😎

21 June 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Rapid Scooters…

Great experience with Rapid Scooters especially with Fred B. Ordered my e-bike and accessories on the Wednesday and it had arrived by Friday, communication was excellent at all times. I’ll be recommending them to everyone. Very pleased with my new toy I love it! Thank you again.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

I recently purchased a kukirin G3…

I recently purchased a kukirin G3 scooter from rapid scooter master for my son, I had already made a purchase elsewhere online and unfortunately it turned out to be a scam, so when I found rapid scooter master, i spoke to them then purchase the scooter, I have to say they are absolutely brilliant, the scooter arrived within 2 days. Highly recommended.

11 June 2026
Unprompted review
Rated 1 out of 5 stars

Kukirin g2 master

Absolutely terrible bought a kukirin g2 master it started loosing power in the rear motor hit about 35kmh on ground mode 3 emailed them took days to reply said the scooter is under warranty and if we came to the shop in london they would put it on the diagnostics and said they would replace the motor if that was the issue and we got there they said they couldn't repair it because it was terrible condition because it was missing the rear mudgaurd which did absolutely nothing and the warranty is clearly a lie just to make you think your covered and we had to drive all the way from wales.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

My brother ordered both the Kukirin G3…

My brother ordered both the Kukirin G3 and G2 Max from these guys and I ordered the Vipcoo VS9. All 3 scooters came as described. I have rang the staff with many questions and they have always been friendly and helpful, I forgot to add my free pump to the basket and I rang them and they sent me it out free of charge. Absolutely class I 100% recommend rapid scooter :)

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Best E scooters / E-bikes service and…

Best E scooters / E-bikes service and shop in London.

I had finally found intelligent engineers who resolved my problems with IENYRID Scooter (Es1 model).

They fixed it within one hour only,
After bloody 4 or 5 services I had visit before.

Great team!
Polite people and reasonable prices.

Highly recommended!!!

11 May 2026
Unprompted review

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