Rapid Scooter Master Reviews 

454
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 147 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being helpful, professional, and friendly, often going above and beyond to assist with inquiries and issues. The service provided is consistently described as excellent, with many highlighting quick repairs, efficient assembly, and clear explanations. People are also very satisfied with the product quality and the speedy delivery service, often receiving items quickly and as described. Customer service is frequently mentioned as perfect, with prompt responses and effective problem resolution, making customers feel valued and supported. However, some people were dissatisfied with warranty issues, noting concerns about warranty coverage and charges for services. A few other people also felt that the service was appalling, noting a lack of knowledge when asking questions and persistent problems with purchased products.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the friendly, professional,... See more

Product

Clients share positive opinions on product, with many expressing satisfaction with the quality and selection... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness and... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers highlighting the speed and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dropped off my Dualtron eagle pro at 10am collected it same day at 4pm Work they carried out, new controller fitted , new throttle cable supple and fit, new brake callipers and disks and pads fi... See more

Rated 5 out of 5 stars

Best E scooters / E-bikes service and shop in London. I had finally found intelligent engineers who resolved my problems with IENYRID Scooter (Es1 model). They fixed it within one hour o... See more

Rated 5 out of 5 stars

I found this bike shop for repairs after having issues with a other local bike shop. I've been really impressed by their workmanship and pricing. I'd recommend these guys to anyone who wants a job wel... See more

Rated 5 out of 5 stars

I called them up after receiving my order from an online store because I had some questions about the battery ignition. The young gentleman I spoke with was very kind and explained everything clearly.... See more


Company details

  1. #2 of 15 best companies in Motor scooter dealer
  2. #11 of 31 best companies in Bicycle repair shop
  3. #32 of 95 best companies in Bicycle Shop
  4. #1 of 2 best companies in Scooter repair shop

Written by the company

Rapid Scooter is a specialist retailer with the market leading Electric Scooter and Electric Bikes in stock. We take pride in our products and aim to provide the best customer service in the rapidly growing electric mobility industry. We want to ensure that our customer service is always at its highest standard, whilst always improving it with your honest Trust Pilot review.


Contact info

4.8

Excellent

TrustScore 5 out of 5

454 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(454)

142 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nico fixing all my electric scooters

Nico fixing all my electric scooters
And my bike. Always doing good job and always been professional and advice how to look after my scooter etc.
Also very honest with the prices i never felt i been overcharged.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Very pleased with the service

Very pleased with the service. Despite me being located hundreds of miles away from their store I received my order quicker than expected. The email and telephone communication was sufficient, professional and timely. Ordered a bike thru cycle to work scheme and their admin team helped me along the way and answered all my queries. The product it self arrived by express courier packed firmly and secured. Now all I have to do is enjoy my bike and hope it will serve me dearly for months if not years ahead. Would recommend and buy again from here. Great variety and stock availability which I can not say about my local stores.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Rapid Scooter…

Great experience with Rapid Scooter Master. I took my scooter in for a repair and they quickly identified the issue and explained everything clearly before carrying out the work. The repair was done efficiently and my scooter is now running perfectly.

Very professional, honest with pricing, and excellent customer service throughout. I’d definitely use them again and highly recommend them for any scooter repairs.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service and Friendly Staff

Great service and really friendly staff. I went in with a faulty scooter, and they quickly found the issue and fixed it on the spot. They explained everything clearly and didn’t try to upsell anything. Honest, professional, and very helpful.highly recommend!

23 April 2026
Unprompted review
Rated 5 out of 5 stars

I have used this bike repair shop on…

I have used this bike repair shop on several occasions now. They are a great crew, very skillful, resourceful and determined to find a solution to your problem, no matter how small or unusual. I highly recommend them.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

It's a small shop

It's a small shop, but I highly recommend it! Unlike the giant chain stores, Rapid Scooter has a great selection of high-quality bikes. They're the only ones to stock ADO carbon and ADO ultra. Professional and friendly service!

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. The process was smooth, communication was clear, and everything was handled professionally. The team was helpful, responsive, and made things easy to understand. I really appreciated how efficient and reliable the service was. Definitely recommend to anyone looking for a trustworthy and straightforward experience.”

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Used cycle to work scheme for the first…

Used cycle to work scheme for the first time in my life, even though been cycling to work for the past 18 years. Got a great bike Ado Air Carbon Electric Bike and had it reserved by Fred B in Sales. He was great and very helpful, going above and beyond to assist me. Waited almost 3 weeks for CTW certificate and he held and reserved my bike for me with no issues. Turnaround once order placed was quick and easy process. Loving the bike, only niggle I have is the kick stand. It's actually a stand attached to the peddles so no user friendly and I found a bit dangerous. Mine fell down when I started to cycle and due to its location, hits the ground and makes you fall off as you cant peddle with that hanging down. Fred is still going above and beyond, searching for a proper kick stand that is compatible with my bike, that I can purchase and fit. Bike is superlight. Highly recommend this shop and its staff.

17 March 2026
Unprompted review

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