Dropped off my Dualtron eagle pro at 10am collected it same day at 4pm Work they carried out, new controller fitted , new throttle cable supple and fit, new brake callipers and disks and pads fi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Rapid Scooter is a specialist retailer with the market leading Electric Scooter and Electric Bikes in stock. We take pride in our products and aim to provide the best customer service in the rapidly growing electric mobility industry. We want to ensure that our customer service is always at its highest standard, whilst always improving it with your honest Trust Pilot review.
2 Oxford Road, NW6 5SL, London, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I unfortunately got sent a scooter with a little issue, but rapid scooter master helped me out straight away offering to send out a brand new one and I send back my faulty one, 10/10 super reliable company, great customer service

Reply from Rapid Scooter Master
Happy with the scooter.
I’ve have my scooter IENYRID M4 pro s+ for like 2/3 days now I use it to get to work and back, good quality and fast scooter the negative I’ll say is the battery doesn’t last too well for long journeys and when making the purchase it said it would come with a free helmet and lock but they didn’t arrive.
Overall happy with my scooter so far!

Reply from Rapid Scooter Master
Excellen Quick And Fast Turn Around From Moji ✅

Reply from Rapid Scooter Master
Writing here to say these guys are absolutely amazing, I spoke to sanj all the way through about my cable that fed my motor got stuck in my wheel
They was kind enough to send out a replacement motor for me as this wasn’t my fault and neither the company’s
Thanks guys again ur amazing :)

Reply from Rapid Scooter Master
Went to the store as a screw in my new bike had rounded and I needed it removed. The team helped me out within 5 minutes free of charge! Friendly team and great for the local community. Appreciate the help!

Reply from Rapid Scooter Master
They work fast and give advices how to take care of your bike or scooter.
And they clean your bike or scooter just ask nicely, they give discounts too.
Best shop to buy or repair electric bikes and scooter.
Fred is one of the best.

Reply from Rapid Scooter Master
Great experience all round
Many thanks to Fred and the team for the top notch service, would highly recommend for all biking needs

Reply from Rapid Scooter Master
They repaired my scooter fast also I am very happy and recomended to my friend

Reply from Rapid Scooter Master
There’s something for everyone all different types of electric scooter and bikes available very good and reliable company 10/10

Reply from Rapid Scooter Master
Great scooter, altho a bit too much packaging and delivery updates were unclear, also for the price of the products next day delivery would be welcomed. However for the product itself I have no complaints as of yet.

Reply from Rapid Scooter Master

Reply from Rapid Scooter Master
Very, very rapid delivery. All tracking information was provided and everything was packaged so well. My order arrived swiftly and in perfect condition.

Reply from Rapid Scooter Master
Enquired to the team about a Cycle Scheme purchase. They replied quickly with all the information I needed. Then took me through a smooth purchase experience. I had read only positive reviews of this company, which is why I chose them for my purchase - it was the correct decision and I would highly recommend them.

Reply from Rapid Scooter Master
Very good service , good price , nice people i definitely recommend to everyone 100% 👍

Reply from Rapid Scooter Master
Amazing team, great prices and very honest people!

Reply from Rapid Scooter Master
Stopped by for some advice. The team were more than helpful, assisted by with my bike needs beyond my expectations. I would definitely return here in the future.

Reply from Rapid Scooter Master
We took our scooter in that we purchased from them six months ago and they fixed it within five minutes and were really helpful! Great customer service and aftercare!

Reply from Rapid Scooter Master
Profesional ppl and very helpful
Moji help me always and is best on e-bike service .
Many thanks.

Reply from Rapid Scooter Master
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.