Rapyalstores Reviews 463

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 216 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are extremely satisfied with the product quality, describing items like mattresses and beds as comfortable, durable, and well-made. The delivery service is frequently praised for being quick, efficient, and well-communicated, with many appreciating the helpful and friendly drivers who often go the extra mile. People consistently highlight the excellent service from start to finish, noting the company's responsiveness and overall professionalism. However, some customers also noted issues with product quality, specifically mentioning mattresses that did not meet expectations or were not as advertised. A few other people also felt that the delivery service could be inconsistent, with instances of drivers being unhelpful, rude, or leaving items in inconvenient locations, despite extra payment for specific services. There were also occasional reports of incorrect or damaged items upon delivery, such as wrong-sized headboards or beds with non-functional components.

What people talk about most

Product

Reviewers mention positive feedback about product quality and comfort, with many customers expressing... See more

Delivery service

Customers generally report positive experiences with delivery service, highlighting quick and efficient... See more

Quality

Consumers find quality to be positive, with many reviewers praising the high quality and comfort of the beds... See more

Service

Customers consistently note positive experiences with service, with many praising the excellent and amazing... See more

Staff

Users describe positive interactions with staff, with many reviewers highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cheap item. Expensive quality. Excellent Service. The scheduled delivery was not only on time, I had frequent reminders by the company about exactly when the Bed would arrive. Upon arrival the... See more

Company replied

Rated 5 out of 5 stars

I recently bought this mattress, and I couldn’t be happier with my purchase! It’s incredibly comfortable and provides the perfect balance of softness and support. I’ve been waking up feeling refreshe... See more

Company replied

Rated 5 out of 5 stars

This mattress is amazing i have a crumbling hio. An extreme angulation in my spine and 4 bulged discs in my back and I've never slept better im not in half as much pain anymore. I didnt wake up when m... See more

Company replied

Rated 5 out of 5 stars

Purchased a bed through Amazon. The bed arrived within a couple of days and the delivery driver was very nice and helpful. The bed itself was not expensive in the slightest and ai didn't expect much.... See more

Company replied


Company details

  1. Bed shop
  2. Bedroom furniture shop
  3. Children's Furniture Shop
  4. Furniture Manufacturer

Written by the company

Rapyal Stores is a family-run business based in the UK, known for its commitment to quality, craftsmanship, and personal service. With a deep-rooted tradition in the bed-making industry, we take pride in manufacturing your products in-house, ensuring full control over every aspect of production. This hands-on approach allows us to create custom-made beds that are both durable and comfortable, using premium materials sourced with care. Being family-run means that our business carries a personal touch, with each customer treated like part of the extended family. We value customer satisfaction and aim to provide a personalized experience, whether that’s helping you to choose the perfect mattress or designing bespoke bed frames. Our in-house manufacturing process means that you can offer unique, made-to-order solutions while maintaining an unwavering standard of excellence, blending traditional techniques with modern innovations. Our company stands for trust, reliability, and the kind of service that only a family-run business can offer, giving customers a true sense of pride in the products they purchase.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

463 reviews

5-star
4-star
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2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 1 out of 5 stars

Harassed by the seller over WhatsApp

I haven't tried the product yet but the seller has been harassing me via WhatsApp to leave a review.
I find it very intrusive to receive messages on my private WhatsApp. Also I did not give my permission today be contacted this way.

30 July 2025
Unprompted review
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Reply from Rapyalstores

We’re really sorry to hear you felt uncomfortable with our messages. That was never our intention — we simply wanted to check in. While many of our customers do prefer WhatsApp for quick and convenient updates, we completely understand it’s not everyone’s preferred way of communicating.

Please be assured, we would only ever contact a number if it was provided with an order, and solely for the purpose of assisting with that order. We’ll also review how we contact customers to make sure it’s always with permission and in the way you’re happy with.

Thanks for letting us know, and our apologies again for any frustration caused.

— The Rapyal Team

Rated 5 out of 5 stars

The survive from start to finish was…

The survive from start to finish was amazing getting the time slot the day before was super helpful and when the driver was half and hour away I got a phone this was great and on top the bed is beautiful better than expected the mattress is super comfy and perfect for myself who sleeps on front and side thank you for an overall great service

29 July 2025
Unprompted review
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Reply from Rapyalstores

Thank you for your lovely feedback!

Rated 5 out of 5 stars

Amazing services

For the amount paid I'm really impressed with the bed quality, the drawers are really spacious and the bed looks very nice.
The delivery was very very quick, I was updated regularly about the delivery schedule and half an hour prior to the delivery the driver called to ensure we are home.
I'm pleased with their services, couldn't recommend them enough. Will definitely buy again from them.

24 July 2025
Unprompted review
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Reply from Rapyalstores

Thank you for your lovely feedback!

Rated 5 out of 5 stars

Fantastic service,

My wife purchased a guest bed from the Rapyalstore, and what a pleasure it was, it was straightforward and simple, they kept us update about when we will receive are delivery, the bed was delivered, the delivery person was very helpful, and the guest bed is fantastic, thank you all for a lovely service.

18 July 2025
Unprompted review
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Reply from Rapyalstores

Thank you for your lovely feedback!

Rated 5 out of 5 stars

Such a beautiful bed & very comfortable…

Such a beautiful bed & very comfortable mattress very good quality and the ease of putting it together I am 8 months pregnant and done it by myself. Very sturdy for the price. Would recommend

19 July 2025
Unprompted review
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Reply from Rapyalstores

Thank you for your lovely feedback!

Rated 5 out of 5 stars

Single divan bed- excellent service

Really good, value for money divan with a great mattress for the money. Ordering was easy and excellent communication regarding the quick delivery. They texted and gave a two hour delivery window the day before and they turned up well within it.
Would definitely order from them again.

21 July 2025
Unprompted review
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Reply from Rapyalstores

Thank you for your lovely feedback!

Rated 5 out of 5 stars

The bed is top quality for a good price…

The bed is top quality for a good price the delivery driver was great he was friendly and patient phoned to let me no he was on his way

17 July 2025
Unprompted review
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Reply from Rapyalstores

Thank you for your lovely feedback!

Rated 5 out of 5 stars

Great service throughout

Great service throughout, particular credit to the delivery driver. I was not home, he would not allow my partner to help and carried the bed into the house.
Highly recommended.
Brian & Sue
Staffordshire

16 July 2025
Unprompted review
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Reply from Rapyalstores

Thank you for your lovely feedback!

Rated 5 out of 5 stars

Ordered the bed on Monday

Ordered the bed on Monday, it arrived on Wednesday, the driver carried it in for me which was great. My daughter had first night sleep last night and said it was her best ever. A great bed, great service and great value. Very happy customers!

16 July 2025
Unprompted review
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Reply from Rapyalstores

Thank you for your lovely feedback!

Rated 5 out of 5 stars

First Class Service

I cannot rate Rapyal highly enough. They kept me fully updated with every stage of my order including the tracking of the delivery. When I inadvertently put the incorrect delivery address in my order (I am moving) they were happy to deliver to my new address, a few minutes away. They placed my bed in the room I required and checked I was happy. First class service

16 July 2025
Unprompted review
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Reply from Rapyalstores

Thank you for your lovely feedback!

Rated 5 out of 5 stars

Amazing Value for Money. And Excellent Service

Cheap item. Expensive quality. Excellent Service.
The scheduled delivery was not only on time, I had frequent reminders by the company about exactly when the Bed would arrive.
Upon arrival the driver brought in each item carefully.
Once built, the bed and mattress are really high quality, far higher quality than the price would indicate.

5* Flawless Service.

15 July 2025
Unprompted review
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Reply from Rapyalstores

Thank you for your lovely feedback!

Rated 5 out of 5 stars

Great value trundle bed.

We basically purchased the trundle bed for the grandkids to sleep on when they stay and we reckon it's definitely good enough as spare beds for adults if necessary. Mattresses are a good thickness and seem comfy. The delivery was great, we were notified all the way through the process and it turned up just as expected. Extremely pleased with the trundle bed for the price.

14 July 2025
Unprompted review
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Reply from Rapyalstores

Thank you for your lovely feedback!

Rated 5 out of 5 stars

Great affordable beds delivered super fast!!

This is a great small business providing extremely affordable beds, customisable and delivered within 2 days!!

i ordered linked single divan beds as wanted the flexibility to have 2 singles or when connected a super king with 4 drawers for storage.

The price was amazing for 2 single linked divan beds with 2 drawers , 2 super comfy zip linked mattresses abd 2 headboards - at least a third of the price of the high street!!
Extremely nice and helpful delivery guy - delivery was within 2 days of ordering!! - and the beds were very easy to assemble despite no instructions.
AND they are super comfy!!
Very happy with my purchase!

8 July 2025
Unprompted review
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Reply from Rapyalstores

Thank you for your lovely feedback!

Rated 5 out of 5 stars

Quality Product

Quality Product , Quick Delivery.
I highly recommend this company, cannot fault the quality of the bed we bought. easy to assemble.

2 June 2025
Unprompted review
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Reply from Rapyalstores

Thank you for your lovely feedback!

Rated 4 out of 5 stars

Good value, just take the day of delivery off

Bed arrived on the day it was supposed to... But time for arrival was changed through the day went from. 9-11am to just before 3pm.

Slight damage on one half of the bed from transportation (looks like a headboard/different bed base fell into it) and despite pictures and instructions on the page showing a bed with draws it came with none. So make sure to check that.

Mattress is soft but supportive.
Bed frame is good for what it's meant to be, headboard looks much bigger in pictures but, is adequate for use.

All in all; Great product.
Delivery is down to traffic and distance, but did contact me to keep me updated

2 July 2025
Unprompted review
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Reply from Rapyalstores

Thank you for your lovely feedback!

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