Cheap item. Expensive quality. Excellent Service. The scheduled delivery was not only on time, I had frequent reminders by the company about exactly when the Bed would arrive. Upon arrival the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently bought this mattress, and I couldn’t be happier with my purchase! It’s incredibly comfortable and provides the perfect balance of softness and support. I’ve been waking up feeling refreshe... See more
Company replied
Purchased a bed through Amazon. The bed arrived within a couple of days and the delivery driver was very nice and helpful. The bed itself was not expensive in the slightest and ai didn't expect much.... See more
Company replied
Wow what a service from this company. Ordered DBS Double Bed (Divan Base, Headboard & Mattress) through Amazon. The Bed Set is good quality & very nice, the mattress is very comfortable, would hig... See more
Company replied
Company details
Written by the company
Rapyal Stores is a family-run business based in the UK, known for its commitment to quality, craftsmanship, and personal service. With a deep-rooted tradition in the bed-making industry, we take pride in manufacturing your products in-house, ensuring full control over every aspect of production. This hands-on approach allows us to create custom-made beds that are both durable and comfortable, using premium materials sourced with care. Being family-run means that our business carries a personal touch, with each customer treated like part of the extended family. We value customer satisfaction and aim to provide a personalized experience, whether that’s helping you to choose the perfect mattress or designing bespoke bed frames. Our in-house manufacturing process means that you can offer unique, made-to-order solutions while maintaining an unwavering standard of excellence, blending traditional techniques with modern innovations. Our company stands for trust, reliability, and the kind of service that only a family-run business can offer, giving customers a true sense of pride in the products they purchase.
Contact info
Dewsbury Road, BD19 5BT, Cleckheaton, United Kingdom
- 01274 850735
- sales@rapyalstores.co.uk
- rapyalstores.co.uk
4.6
Excellent
464 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good value, just take the day of delivery off
Bed arrived on the day it was supposed to... But time for arrival was changed through the day went from. 9-11am to just before 3pm.
Slight damage on one half of the bed from transportation (looks like a headboard/different bed base fell into it) and despite pictures and instructions on the page showing a bed with draws it came with none. So make sure to check that.
Mattress is soft but supportive.
Bed frame is good for what it's meant to be, headboard looks much bigger in pictures but, is adequate for use.
All in all; Great product.
Delivery is down to traffic and distance, but did contact me to keep me updated
2 July 2025
Unprompted review
Reply from Rapyalstores
Thank you for your lovely feedback!
Delivered on time the delivery driver…
Delivered on time the delivery driver was very helpful
And the bed is very good quality and very comfortable
2 July 2025
Unprompted review
Reply from Rapyalstores
Thank you for your lovely feedback!
Because I can't give less than a star.
Because I can't give less than a star.
Who sends a bed out WITH OUT THE MATTRESS!!! I kid you not. Apparently it was damaged however they don't deliver just a mattress so the base and headboard are delivered and now need collecting on Monday but Amazon says Tuesday.
No contact to say delivery is on its way or that there won't be a mattress.
I have ordered beds before no issue but not any more
2 July 2025
Unprompted review
Reply from Rapyalstores
We’re truly sorry to hear about your experience, and we completely understand your frustration.
Receiving only part of your order—especially something as essential as a bed without the mattress—is unacceptable, and we sincerely apologize for the inconvenience and confusion this has caused. If the mattress was damaged prior to dispatch, we should have communicated that clearly and proactively with you, along with the next steps and delivery expectations.
We also apologize for the conflicting collection and delivery dates between our team and Amazon. We’re actively working to improve our coordination and communication to ensure situations like this don’t happen again.
Please rest assured that we’re taking your feedback seriously. If you haven’t already, we encourage you to get in touch with our customer service team so we can resolve this as quickly as possible for you.
Thank you for bringing this to our attention.
Service was fast
Service was fast. Delivery man was really nice and friendly
1 July 2025
Unprompted review
Reply from Rapyalstores
Thank you for your lovely feedback!
Excellent service
Excellent divan the whole time notified on delivery and time in advance delivery driver pleasant
2 July 2025
Unprompted review
Reply from Rapyalstores
Thank you for your lovely feedback!
Very happy with this purchase
Very happy with this purchase, such good value and quality. Arrived a perfect condition and appearance. The seller had great communication with delivery updates and times. Also planned a day for the delivery to work with my day off. The delivery people were very helpful and polite. Overall very happy and would recommend.
1 July 2025
Unprompted review
Reply from Rapyalstores
Thank you for your lovely feedback!
Fabulous service couldn't fault it
Excellent from start to finish. Will be buying from you again
1 July 2025
Unprompted review
Reply from Rapyalstores
Thank you for your lovely feedback!
The delivery was fine and it was on…
The delivery was fine and it was on time the bed is alright and comfortable
28 June 2025
Unprompted review
Reply from Rapyalstores
Thank you for your lovely feedback!
Customer service great
They kept me in touch as to updated progress on delivery right up to 10 minute warning. Bed very comfortable as well!
27 June 2025
Unprompted review
Reply from Rapyalstores
Thank you for your lovely feedback!
Gas springs don't work
The bed is the wrong colour, when I told the delivery drivers they refused to take it away and told me I would have to return it myself but gave me no return address and it would cost me a fortune to do that! The bed itself seemed fine until I built it and realized the so called "gas springs" are just solid poles! They don't even work!!!! I have built the bed anyway because as I said it would cost more to return than the price of the bed itself but I will never ever use this incompetent company again!!!!
29 June 2025
Unprompted review
Reply from Rapyalstores
We're truly sorry to hear about your recent experience and appreciate you bringing this to our attention.
We understand how frustrating it must have been to receive the wrong colour and not get the support you expected during delivery. That’s certainly not the level of service we aim to provide, and we apologize for any confusion or inconvenience caused regarding the return process.
Regarding the gas lift mechanism, it sounds like there may have been a fault with the components or a mix-up in the parts provided. We’d like to look into this further to ensure you received the correct and fully functional product.
Even though you've decided to keep the bed, we’d still like the chance to make things right. Please contact our customer service team, and we’ll do our best to assist you further.
Thank you again for your feedback—it helps us improve.
The quality of the bed is poor
The quality of the bed is poor, it’s not sturdy and the mattress is falling apart even though we have only had it for a few days. I’m not impressed and this bed will have to go straight out.
27 June 2025
Unprompted review
Reply from Rapyalstores
We're really sorry to hear that you're unhappy with the quality of the bed and mattress. This is certainly not the standard we aim to deliver, and we understand how disappointing it must be—especially so soon after purchase.
We’d like to look into this urgently and find a solution for you. Please reach out to our customer service team with your order details so we can investigate the issue and discuss possible next steps, whether that be a replacement, return, or refund.
Your feedback is very important to us, and we’re committed to making this right.
Please buy this mattress its great
This mattress is amazing i have a crumbling hio. An extreme angulation in my spine and 4 bulged discs in my back and I've never slept better im not in half as much pain anymore. I didnt wake up when my husband got into bed after his gym session. This is the first mattress I can say I absolutely love definitely recommend to everyone I know with hip and back problems.
25 June 2025
Unprompted review
Reply from Rapyalstores
Thank you for your lovely feedback!
Amazing prize and bed
Amazing prize and bed. Fast delivery ❤️ and quick response from the company. Would recommend
21 June 2025
Unprompted review
Reply from Rapyalstores
Thank you for your lovely feedback!
Hi I order super king bed size with 2…
Hi I order super king bed size with 2 drower in right and left side foot end ,the quality was perfect but the issue is the 2 bed base i received was only one side that mean i got 2 bed base same sides ( left sides ) , you should send to me 2 bed base different sides that will be 2 drower in foot end left and right ,but i received only 2 drower in same side in left
24 June 2025
Unprompted review
Reply from Rapyalstores
Thank you for your feedback and for highlighting this issue. We're really glad to hear that you're happy with the quality of the bed.
We sincerely apologize for the mix-up with the bed bases. It sounds like you were expecting drawers on both the left and right sides at the foot end, but received two identical left-side units instead. This was certainly not our intention, and we understand how frustrating that must be.
Please reach out to our customer service team with your order details, and we'll work quickly to resolve this and ensure you receive the correct configuration.
Thank you again for bringing this to our attention, and we appreciate your patience while we make this right.
Prompt service with reasonable prices
Order was needed quickly and was delivered quickly and early in the day which was excellent. Driver was helpful and efficient. Assembly was reasonably easy for one person with some disability although one small issue with the location of the bolt holes which wasn't too difficult to deal with after a quick check online for instructions. Bed is very comfortable and stable. Would definitely recommend and use again if needed especially for the price. Very good all round. One little negative that maybe when stapling taking a little care with packaging but I understand it's done to protect the corners.
24 June 2025
Unprompted review
Reply from Rapyalstores
Thank you for your lovely feedback!
Kept updated about delivery
Kept updated about delivery, great communication, next day delivery, excellent service, good mattress, highly recommended
24 June 2025
Unprompted review
Reply from Rapyalstores
Thank you for your lovely feedback!
Great bed for the price love the fabric…
Great bed for the price love the fabric daughter is one happy girl. And also very impressed with the speedy delivery
24 June 2025
Unprompted review
Reply from Rapyalstores
Thank you for your lovely feedback!
Double bed I got is sooo comfy have…
Double bed I got is sooo comfy have the best night sleep excellent service fast delivery
20 June 2025
Unprompted review
Reply from Rapyalstores
Thank you for your lovely feedback!
Delivery driver very rude dragging…
Delivery driver very rude dragging every part of the bed mattress and headboard. I told the driver that it was the wrong shade of pink but he wasn't interested. When the bed was unwrapped there was a decent sized hole in the base, also foot board sticks out too much. I saw that you were a small business and I thought it would be good to help, so according to the description I decided to buy what I thought would be lovely but I'm afraid not the mattress is also cheap and slides off the base. I'm really sorry but I'm upset with all the stress I'm disabled and should not be having any stress, so I wondered what you were going to do about it please
21 June 2025
Unprompted review
Reply from Rapyalstores
Thank you for taking the time to share your experience — we're truly sorry to hear about the issues you've faced. This is absolutely not the level of service or quality we aim to provide, and we completely understand how upsetting and stressful this must have been, especially given your circumstances.
We sincerely apologize for the delivery driver’s behavior, the damage to the base, the incorrect colour, and the concerns with the mattress and footboard. We take feedback like this very seriously and are already looking into what went wrong to ensure it doesn’t happen again.
Please contact our customer service team with your order number and any supporting photos if possible. We’re committed to resolving this for you quickly — whether that means arranging a replacement, refund, or any other solution you feel is fair.
We deeply appreciate your support of our small business, and we’re truly sorry that your experience didn’t reflect the care and quality we strive for.
This was the second bed I have bought…
This was the second bed I have bought from you the value for money is superb. Delivery was very fast and driver very helpful. It is easily put together although it does need two people. Would definitely buy from you again
20 June 2025
Unprompted review
Reply from Rapyalstores
Thank you for your lovely feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.