Second batch of tea we received was not as good as the first. However we received excellent customer service from R.T. company who made a no-quibble refund and agreed with our concerns. A very rare t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The rare tea company is definitely on a mission to bring rare tea to the masses. I subscribed to them after listening to an episode of APM Splendid table that featured the founder Henrietta. Her passi... See more
Company replied
The Rare Earl Grey is exceptional in its intricate flavours. This is hands down the most sublime tea I have ever devoured. The Rare Hibiscus Flowers has the most exquisite colour and intensity, I drin... See more
Company replied
Just received my RAFA tea and i can honestly say I've found the flavour from my childhood when my grandmother would make a pot using loose leaf in a silver pot. And every visit there seemed to be a... See more
Company replied
Company details
- #17 of 35 best companies in Tea Shop
- #6 of 17 best companies in Tea Manufacturer
- #12 of 19 best companies in Tea Wholesaler
About Rare Tea Company
Written by the company
Rare Tea Company offers some of the finest rare and speciality loose leaf tea expertly sourced from around the world. We are committed to direct trade and sustainable sourcing.
Real relationships, both with the farms and our customers, are essential to Rare Tea. This is what we believe defines direct trade.
We focus on quality, sampling the finest and only selecting the best: our range is small but carefully chosen, seeking out tea-gardens and farmers crafting the most delicious leaves. We are extremely lucky and proud to work with unique farms producing extraordinary tea.
Some of our tea is very rare, with only a few kilos produced each year. Others can be grown on a larger scale. All of our tea is crafted by skilled men and women on independent farms, not industrially processed by large agribusinesses. We buy harvests from farmers, not a commodity from brokers.
Written by the company
Contact info
35 Eyre Street Hill, EC1R 5ET, London, United Kingdom
- 02076810115
- hello@rareteacompany.com
- rareteacompany.com
4.7
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good but...
As a long time customer I am always happy with my tea, the ease of ordering and speed of delivery. My only minor issue this time was that I felt the description of Lost Malawi and its flavor did not match up, it was too smoky
20 August 2025
Reply from Rare Tea Company
Hi Anne
Many thanks for taking the time to leave us a kind review. We really appreciate your feedback. We're sorry to hear the Lost Malawi wasn't to your taste! We've followed up via email to see how we can help further with this.
Best wishes,
Rare Tea
Great tea and quick delivery.
16 June 2025
Reply from Rare Tea Company
Hi Richard,
Thank you for taking the time to leave us a kind review, we really appreciate it!
Best wishes,
Rare Tea
Totally worth it!
I got the tea subscription - From ordering to receiving my order, it was a great experience! The teas are amazing! I really also love that you get instructions how to brew your tea.
10 August 2025
Reply from Rare Tea Company
Hi Samira,
Thank you so much for your lovely review - we're so glad you have enjoyed your tea subscription!
Best wishes,
Rare Tea
Reply from Rare Tea Company
Hi Paisley,
Thank you so much for leaving us a review - we really appreciate it!
Best wishes,
Rare Tea
Everything I got was amazing flavour…
Everything I got was amazing flavour was immaculate
28 February 2025
Reply from Rare Tea Company
Hi Emre
Thank you so much for your kind review. We're very pleased to hear you're enjoying your delicious tea.
Best wishes,
Rare Tea
Very high quality products ethically…
Very high quality products ethically sourced directly from small producers and farmers. Highly recommended.
31 July 2025
Reply from Rare Tea Company
Hi Nat
Thank you for your kind review. We're so pleased to hear that you'd recommend us, we really appreciate your loyalty.
Best wishes,
Rare Tea
Keep up the great work love the tea
Keep up the great work love the tea. You have a customer for life.🫖
30 July 2025
Reply from Rare Tea Company
Hi Leslie,
Thank you so much for your kind review - we really value your loyalty!
Best wishes,
Rare Tea
Delicious Teas.
Received a gift card and was easy to use and purchased some of my favourite teas, took advantage of free delivery which was a bonus. Teas as usual are so lovely, Green, Coffee leaf and Silver Tip.
28 July 2025
Reply from Rare Tea Company
Hi there
Many thanks for leaving such a kind review. We're glad to hear you're as big a fan of the Coffee Leaf and Silver Tip as we are!
Best wishes,
Rare Tea
Great tea with fast shipping!!!
25 July 2025
Reply from Rare Tea Company
Hi Tracy,
Thank you for your lovely review - we're glad the tea arrived nice and quickly!
Best wishes,
Rare Tea
Jasmine tips are out of this world!
23 July 2025
Reply from Rare Tea Company
Hi Meg,
Thank you for your wonderful review! We're so glad you like them.
Best wishes,
Rare Tea
Exceptional teas and great quality/taste
11 July 2025
Reply from Rare Tea Company
Hi Farzana
Thank you for taking the time to leave such a kind review. We're so pleased to hear you're as big a fan of our teas as we are.
Best wishes,
Rare Tea
Reply from Rare Tea Company
Hi Siobhain
Many thanks for leaving such a kind review; we're so pleased to hear you're a fan.
Best wishes,
Rare Tea
Rare = Exceptional
Received the tea almost immediately, and it's incredible! Some of the best quality I've found.
10 July 2025
Reply from Rare Tea Company
Hi there,
We're glad to hear your tea arrived nice and quickly for you. And thank you for your kind words about the tea!
Best wishes,
Rare Tea
They know tea
Best tea worldwide. Tasty, unique, directly sourced. People at the office are the kindest and most inspirational stuff one could wish for. They know tea and lots of great stories to tell. I am grateful whenever I have a cup of one of these delicacies in my hands and sip their teas slowly throughout the day. Thank you!
10 July 2025
Reply from Rare Tea Company
Dear Magdalena,
Thank you so much for your kind words! It was such a pleasure to have you visit us. Please do let us know when you're next in London and we can have a cup of tea.
Best wishes,
Rare Tea
Reply from Rare Tea Company
Hi James,
What excellent words to go by! Thank you for your kind words.
Best wishes,
Rare Tea
Fantastic quality tea as usual
Fantastic quality tea as usual. Bought some green tea for cold press and love it. Can't recommend highly enough
8 July 2025
Reply from Rare Tea Company
Hi Richgid,
Thank you for your lovely review! Our Misty Green is such a delicious tea for cold infusions - we also find it works very well as a hot infusion too.
Best wishes,
Rare Tea
The product is wonderful and ordering…
The product is wonderful and ordering to delivery was quick and easy
8 July 2025
Reply from Rare Tea Company
Hi Ferdinand,
Thank you for your kind words about our tea! We're glad to hear you had a smooth experience with ordering and delivery.
Best wishes,
Rare Tea
Reply from Rare Tea Company
Hi Kayeda,
Thank you for your lovely review! We're glad you like the teas.
Best wishes,
Rare Tea
Reply from Rare Tea Company
Hi Graham,
Thank you for your review! We're really glad you like the teas.
Best wishes,
Rare Tea
Rare quality of not only tea but also service
They are very flexible to change the schefulemof subscription. Very goodndrliverybtp my friends when I ordered Christmas present for them. The quality of the tea is superb!!
30 June 2025
Reply from Rare Tea Company
Hi Leefalyn,
Thank you for your kind words about our subscriptions, we're so glad your friend has enjoyed the teas!
Best wishes,
Rare Tea
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