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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, patience, and expertise, highlighting their ability to guide them through complex processes with clear explanations and a stress-free approach. Many people appreciate the quick response times and the personalized attention received, often noting that the staff went above and beyond to secure favorable rates and ensure smooth transactions. However, some people were dissatisfied with the service, mentioning issues with communication and a lack of urgency in handling their requests. A few customers reported slow response times and difficulties in getting updates, leading to anxiety and a feeling of being just a number rather than receiving personalized care.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers praise the excellent service received,... See more

Response time

Consumers find response times to be ambiguous. Many customers praise the quick and thorough responses from... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise specific agents like Amro,... See more

Price

Customers had ambiguous experiences with price. Many reviewers praised the competitive mortgage rates and the... See more

Based on these reviews

Rated 5 out of 5 stars

Working with Mitul from Ratehub was the best decision ever! We can’t thank him enough for helping make the purchase of our lovely new home a reality. He guided us through every step with patience,... See more

Rated 5 out of 5 stars

Working with Jessica Barroso has been an amazing experience! She truly listens, understands your needs, and recommends the best mortgage solutions that fit your situation perfectly. Her profes... See more

Rated 5 out of 5 stars

This was the second time we used this group to get our mortgage renewed, which should give you a hint on how the first time went. The second time was equally smooth and efficient, and Amro has done a... See more

Rated 5 out of 5 stars

Working with Jessica at RateHub was the best experience I’ve had purchasing several homes over the last 4 decades! I was pleasantly surprised how quickly she responded to all my emails and made her... See more

Rated 5 out of 5 stars

Process and Rate hub's system was smooth. But real champion was Priyavadan. He was excellent and very patient and made sure that we were on top of everything. Being first time home buyer the process w... See more

Rated 5 out of 5 stars

Even though we ended up choosing another lender for our mortgage, I want to sincerely thank Natasha Lobo for all her help throughout the process. I truly appreciate the effort she put into helping us... See more

Rated 5 out of 5 stars

Brian was very professional and attentive and was available at every step of my mortgage renewal process. This was a stark contrast to the service I received at all the big lenders. On top of this,... See more

Rated 5 out of 5 stars

I had the pleasure of working with Priyavadan Katariya to transfer my mortgage to a new lender. I don’t often leave reviews, but I felt it was necessary in this case. Pri was fantastic—patient... See more

Rated 5 out of 5 stars

I had a great experience working with Brian Sloman to secure a mortgage for my recent home purchase. He was always quick to respond and readily available to connect and clarify details and timelines.... See more

Rated 5 out of 5 stars

Kaunain Taki is an excellent Broker who thoughtfully and knowledgeably guided me to obtain the best mortgage renewal/refinance offer for me. Kaunain's professionalism and conscientious attention to my... See more

Rated 5 out of 5 stars

I had a great experience with ratehub more specifically our broker Mitul, he went above and beyond to answer our questions quickly and get things moving. I highly recommend him and ratehub.

Rated 5 out of 5 stars

Jessica was a pleasure to work with. Very professional, attentive and responsive with all things we asked of her. She guided us through the home buying journey and got us the best rate on the market.... See more

Rated 5 out of 5 stars

Amro was great to work with on our mortgage renewal. He was quick to respond to any questions and kept the whole process moving along at a good speed. This is the second time I have worked with him an... See more

Rated 5 out of 5 stars

First time working with RateHub, great experience. Michael was on top of everything, answered all my questions and was patient with us.

Rated 5 out of 5 stars

I had a fantastic experience with Jessica. From start to finish, she was professional, knowledgeable, and incredibly attentive. She took the time to explain every detail clearly, answered all my ques... See more

Rated 5 out of 5 stars

Mitul was extremely professional, responsive, and knowledgeable throughout our entire mortgage process. He guided us clearly at every step and made a complicated process feel smooth and stress-free. W... See more

Rated 5 out of 5 stars

My mortgage renew during the Christmas time,My wife and I provide updated information as required,from the beginning what kind of mortgage I need to best rate I signed ,Mitul Patel provide us professi... See more

Rated 5 out of 5 stars

Amro and team we're super helpful and easy to work with throughout the whole process, always quick to respond. Highly recommend

Rated 5 out of 5 stars

I worked with Brian Sloman to renew my mortgage and port it over to another institution. Brian was great - organized, friendly, and available for questions and guidance.

Rated 5 out of 5 stars

Amro made the process painless, and answered all questions effectively. Great rate, great terms, great service!

Rated 5 out of 5 stars

Amro delivered exceptional service from start to finish. Clear communication, fast follow-up, and a very smooth refinance process. Absolutely deserving of 5 stars.

Rated 5 out of 5 stars

Jessica is extremely professional, knowledgeable and easy to work with. Highly recommend to anyone looking for mortgage advice!

Rated 5 out of 5 stars

I recommend Rathub, especially Amro Affan. He is very professional and helpful with the mortgage process.

Rated 5 out of 5 stars

I worked with Brian Sloman and I really appreciated his professionalism and his great communication. I would recommend 100%

Rated 5 out of 5 stars

Amro from rate hub helped us so much when we were moving mortgage providers he responded to all our questions quickly even out of office hours. We were very happy with Amro from rate hub

Rated 5 out of 5 stars

Amro was extremely responsive, answered all of our questions thoroughly, and moved the application forward promptly. The team provided a competitive mortgage rate upfront with complete transparency. A... See more

Rated 5 out of 5 stars

The easiest and smoothest process. They were also extremely competive and quick with communication. Transfered from BMO. Amro is amazing!

Rated 5 out of 5 stars

Ratehub help my mortgage renewal with great rates. Special thanks to my agent Mitul who took my case with patience and fast response to my questions. Thanks again.

Rated 1 out of 5 stars

After preapproval 120 days early, credit review, Canwise/Ratehub dropped my application 2 weeks before its current term ends, leaving me with no time to get another mortgage. No valid reason provi... See more

Rated 1 out of 5 stars

I would give them 0 stars if I could. We got 3 quotes for home insurance for Alberta and when I contacted the brokers the prices tripled or they couldnt even give us insurance. Huge waste of time. Tot... See more

Rated 1 out of 5 stars

The worst thing I did was deal with these people. I do not recommend. The absolute worst experience I have ever had. They don’t communicate drag out the whole process and have no sense of urgency. A... See more

Rated 1 out of 5 stars

We really regret not going with a local broker. At Ratehub, we were just a number and there wasn’t much care or attention put into getting our mortgage finalized until it was almost too late.... See more

Rated 1 out of 5 stars

One of Ratehub's promotion in October 2025 was Get a $50 Amazon gift card upon approval on Tangerine Money-back Wold Mastercard. I was approved on October 30, 2025 but as of today, December 11th, Rate... See more

Rated 1 out of 5 stars

Worst communication ever. Jessica Hepburn. She texts, then you text her, then she doesn't answer for a week or more. I have been trying to get insurance from her for over a month now; I am done.


Company details

  1. Price comparison site
  2. Education Centre
  3. Insurance broker
  4. Mortgage broker
  5. Mortgage Lender

Written by the company

Ratehub is Canada’s leading one-stop shop for comparing and saving on mortgages, insurance, credit cards, investments, and loans. Founded in 2010, Ratehub helps Canadians make smarter financial decisions with powerful comparison tools, trusted loans, TFSA, and mortgage calculators, expert insights, and award-winning brokerages. Our portfolio includes Ratehub.ca — Canada’s #1 personal finance comparison website and mortgage brokerage — along with mortgage lender CanWise, insurance brokerage RH Insurance, and personal finance publication MoneySense. Each year, millions of Canadians use Ratehub to find personalized financial solutions and save more money. Learn more at www.ratehub.ca.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

91 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Working with Natasha Lobo at Ratehub…

Working with Natasha Lobo at Ratehub was a great experience. Natasha helped me obtained the best mortgage rate based on my preference and situation. She patiently explained the application process and followed up on any questions to resolve issues during my mortgage application and transfer. I highly appreciate Natasha’s support and work ethics.

5 July 2024
Unprompted review
Rated 5 out of 5 stars

Great people, bring in the best rates

My experience with Hitesh Babbar was outstanding. Over the course of three months leading up to closing, Hitesh renegotiated the rates three to four times, ensuring I always had the best rate available in the market. Remarkably, he even conducted a final negotiation a few days before closing. Hitesh consistently went above and beyond, promptly answering all my questions and always being just a phone call away. I highly recommend working with him.

18 June 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

I worked with Hitesh Babbar from Ratehub. Hitesh was amazing to work with, not only did he help us get a rate we were really satisfied with but also helped us navigate the whole process and answered the many questions we had.

27 June 2024
Unprompted review
Rated 5 out of 5 stars

Best mortage broker ever, thanks Hitesh!

Hitesh Babbar was a great mortgage agent for me. He answered all my questions and even got me the best rate from a major bank like TD. He worked tirelessly with the banks to get me the best rate he can find. On top of that, I even got a cash back incentive. Would 110% recommend Hitesh from RateHub for anyone!

Thanks,
Jacky

20 March 2024
Unprompted review
Rated 5 out of 5 stars

Best Broker Ever

I worked with Hitesh Babbar who was incredibly knowledgeable, helpful, and supportive throughout the process. At the outset, it seems like a very simple thing to just get a mortgage by picking the lowest rate, but there are so many more variables to consider and we're lucky to have had a great advisor throughout the journey. Could not recommend more highly!

2 June 2024
Unprompted review
Rated 5 out of 5 stars

Best mortgage rate!

I am so glad I stumbled upon ratehub for my mortgage rate search. Specifically a big thank you to Kaunain Taki for getting us the best rate (much better than what I was quoted by other brokers and banks). They provide you with competitive rates and clear communication. Will definitely be working with them in the future. Shout out to Danny on the team as well who really supported us through this.

15 May 2024
Unprompted review
Rated 5 out of 5 stars

Very good service

Hitesh was beyond helpful in our home buying journey! He made everything so easy for us as first time home buyers, and answered all of our questions.

22 May 2024
Unprompted review
Rated 1 out of 5 stars

poor experience

Poorly mannered sales representative who was unclear in their questions and on the verge of being rude.

The rate they quoted was also uncompetitive.

Based on this I purchased insurance with a competitor instead.

17 May 2024
Unprompted review
Rated 5 out of 5 stars

We had an amazing experience…

We had an amazing experience with Ratehub and Hitesh Babbar! I can’t recommend him enough! He walked us through the entire home buying process from pre-approval to signing the documents. We had no idea what we were doing going in and took on a complicated purchase plus improvements mortgage on an older home. Hitesh made the process so much clearer and took the time to answer all our many questions. And to top it all off got us an absolutely incredible unbeatable rate with cash back. It made all the difference to us and our finances! We can’t thank Hitesh enough and highly recommend working with him!

13 May 2024
Unprompted review
Rated 5 out of 5 stars

Ask for John Ross Hill

We had the pleasure of working with John Ross Hill for our mortgage loan, and he was nothing short of fantastic. From our initial consultation to the final approval, John was proactive, thorough, and exceptionally communicative. As first-time home buyers, we were naturally anxious and had many questions and concerns. However, his responsiveness and willingness to go the extra mile were especially appreciated, ensuring that we felt confident and informed at every step. Thanks to John, we secured a great mortgage rate, and the entire process was completed faster than we anticipated. We are deeply grateful for his hard work and outstanding service. Thank you, John, for helping us move into our dream home with ease!

7 May 2024
Unprompted review
Rated 5 out of 5 stars

Work with John Ross Hill

John Ross has been an excellent advisor through our borrowing process. He’s provided market commentary, advised on terms in the context of that commentary, and searched relentlessly for the best mortgage rate possible for us. He’s extremely responsive and informative regarding process and expectations. I’d recommend you ask for him if you are in need of a mortgage.

6 May 2024
Unprompted review
Rated 5 out of 5 stars

I had an excellent experience …

I had an excellent experience working with Hitesh Babar for my mortgage. He was incredibly knowledgeable and professional, guiding me through the process with ease. He was always available to answer my questions and provided clear, concise information that helped me make informed decisions. I secured a rate that exceeded my expectations. I highly recommend Hitesh and ratehub.

1 May 2024
Unprompted review
Rated 5 out of 5 stars

Ask for Hitesh

I have been very lucky to work with Hitesh Babbar multiple times over the last 5 years. He is extremely good at what he does and is always willing to answer any questions you have. Hitesh has been phenomenal in negotiating fees and is better than I could have ever expected in all facets. I would recommend him to anyone and am looking forward to using him again in the future. Thanks Hitesh!

12 April 2024
Unprompted review
Rated 5 out of 5 stars

John Ross is an expert broker

My wife and I dealt with John Ross of Rate Hub for a refinance. John is an expert mortgage broker. He answered every single question promptly and respectfully. He was able to secure the best rate and topped it with a sizeable cash back offer, this offer was better than our lender (whom with been with for 25 years) was able to match. We recommend John if you’re looking for anything mortgage related.

11 April 2024
Unprompted review
Rated 5 out of 5 stars

Kaunain Taki - Best of the best!

We cannot thank Kaunain enough for the exceptional experience with our mortgage refinance; he’s incredibly professional, knowledgeable, caring and trustworthy! Kaunain will fight for the best deal possible and keep you posted along the way with frequent communication. He truly values your business and will do everything he can to help. Thank you, Kaunain! We look forward to working with him again and highly recommend.

31 March 2024
Unprompted review
Rated 5 out of 5 stars

As someone who was purchasing a home…

As someone who was purchasing a home for the first time, I had a lot of questions and concerns about the process. Fortunately, I was able to connect with Hitesh Babbar, who turned out to be an absolute lifesaver.
Hitesh took the time to listen to my needs and understand my financial situation. He was incredibly knowledgeable about the various mortgage products available and was able to recommend the best one for my unique circumstances.
Thanks to Hitesh's expertise and guidance, I was able to secure a mortgage that I could afford and that met all of my requirements. I can't thank him enough for his help and would recommend him to anyone who is looking to buy a home.

15 March 2024
Unprompted review
Rated 5 out of 5 stars

Working with Hitesh Babbar

I recently had the pleasure of working with Hitesh Babbar from ratehub.ca in securing a mortgage for my first home, and I can confidently say that it was a seamless and stress-free experience. From the initial consultation to the closing of the deal, Mr. Hitesh Babbar demonstrated professionalism, expertise, and genuine dedication to helping me achieve my homeownership goals.

Right from the start, Hitesh Babbar took the time to understand my financial situation, my preferences, and my long-term plans. His ability to listen and offer personalized advice was truly remarkable. He was patient in answering all of my questions, providing clear explanations of the various mortgage options available, and helping me make informed decisions.

Throughout the process, Hitesh exhibited an exceptional level of knowledge and expertise in the mortgage industry. He was able to guide me through the complex and often overwhelming process of securing a mortgage, making sure I understood every step along the way. Their insight into the current market conditions and their ability to navigate the intricacies of various mortgage products were instrumental in helping me find a mortgage that aligned perfectly with my needs and financial circumstances.

One of the most impressive aspects of working with Hitesh was his unwavering dedication to securing the best possible mortgage terms for me. He went above and beyond to negotiate with lenders, advocating on my behalf and meticulously reviewing the terms and conditions of each offer to ensure that I received the most favorable terms. His commitment to finding the best rates and terms was a testament to his dedication to his clients' best interests.

Moreover, Hitesh handled all the paperwork and administrative tasks with utmost efficiency, ensuring that the entire process moved forward smoothly and without any hiccups. His attention to detail and organizational skills were evident in every aspect of his work, which gave me peace of mind knowing that my mortgage application was in capable hands.

Additionally, Hitesh consistently maintained open lines of communication throughout the entire process. He kept me informed of any developments, promptly addressed any concerns or questions, and provided regular updates on the progress of my mortgage application. His responsiveness and accessibility made me feel supported and well-informed at every stage of the process.

Overall, I couldn't be happier with the exceptional service and support that I received from Mr. Hitesh Babbar. His professionalism, expertise, and genuine commitment to helping me secure the best possible mortgage for my first home were truly commendable. I highly recommend Hitesh to anyone in need of mortgage services. His dedication to his clients and ability to deliver outstanding results make them an invaluable asset in the homebuying process. I am truly grateful for his assistance and would not hesitate to seek their expertise again in the future.

28 February 2024
Unprompted review

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