While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, patience, and expertise, highlighting their ability to guide them through complex processes with clear explanations and a stress-free approach. Many people appreciate the quick response times and the personalized attention received, often noting that the staff went above and beyond to secure favorable rates and ensure smooth transactions. However, some people were dissatisfied with the service, mentioning issues with communication and a lack of urgency in handling their requests. A few customers reported slow response times and difficulties in getting updates, leading to anxiety and a feeling of being just a number rather than receiving personalized care.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers praise the excellent service received,... See more

Response time

Consumers find response times to be ambiguous. Many customers praise the quick and thorough responses from... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise specific agents like Amro,... See more

Price

Customers had ambiguous experiences with price. Many reviewers praised the competitive mortgage rates and the... See more

Based on these reviews

Rated 5 out of 5 stars

Working with Mitul from Ratehub was the best decision ever! We can’t thank him enough for helping make the purchase of our lovely new home a reality. He guided us through every step with patience,... See more

Rated 5 out of 5 stars

Working with Jessica Barroso has been an amazing experience! She truly listens, understands your needs, and recommends the best mortgage solutions that fit your situation perfectly. Her profes... See more

Rated 5 out of 5 stars

This was the second time we used this group to get our mortgage renewed, which should give you a hint on how the first time went. The second time was equally smooth and efficient, and Amro has done a... See more

Rated 5 out of 5 stars

Working with Jessica at RateHub was the best experience I’ve had purchasing several homes over the last 4 decades! I was pleasantly surprised how quickly she responded to all my emails and made her... See more

Rated 5 out of 5 stars

Process and Rate hub's system was smooth. But real champion was Priyavadan. He was excellent and very patient and made sure that we were on top of everything. Being first time home buyer the process w... See more

Rated 5 out of 5 stars

Even though we ended up choosing another lender for our mortgage, I want to sincerely thank Natasha Lobo for all her help throughout the process. I truly appreciate the effort she put into helping us... See more

Rated 5 out of 5 stars

Brian was very professional and attentive and was available at every step of my mortgage renewal process. This was a stark contrast to the service I received at all the big lenders. On top of this,... See more

Rated 5 out of 5 stars

I had the pleasure of working with Priyavadan Katariya to transfer my mortgage to a new lender. I don’t often leave reviews, but I felt it was necessary in this case. Pri was fantastic—patient... See more

Rated 5 out of 5 stars

I had a great experience working with Brian Sloman to secure a mortgage for my recent home purchase. He was always quick to respond and readily available to connect and clarify details and timelines.... See more

Rated 5 out of 5 stars

Kaunain Taki is an excellent Broker who thoughtfully and knowledgeably guided me to obtain the best mortgage renewal/refinance offer for me. Kaunain's professionalism and conscientious attention to my... See more

Rated 5 out of 5 stars

I had a great experience with ratehub more specifically our broker Mitul, he went above and beyond to answer our questions quickly and get things moving. I highly recommend him and ratehub.

Rated 5 out of 5 stars

Jessica was a pleasure to work with. Very professional, attentive and responsive with all things we asked of her. She guided us through the home buying journey and got us the best rate on the market.... See more

Rated 5 out of 5 stars

Amro was great to work with on our mortgage renewal. He was quick to respond to any questions and kept the whole process moving along at a good speed. This is the second time I have worked with him an... See more

Rated 5 out of 5 stars

First time working with RateHub, great experience. Michael was on top of everything, answered all my questions and was patient with us.

Rated 5 out of 5 stars

I had a fantastic experience with Jessica. From start to finish, she was professional, knowledgeable, and incredibly attentive. She took the time to explain every detail clearly, answered all my ques... See more

Rated 5 out of 5 stars

Mitul was extremely professional, responsive, and knowledgeable throughout our entire mortgage process. He guided us clearly at every step and made a complicated process feel smooth and stress-free. W... See more

Rated 5 out of 5 stars

My mortgage renew during the Christmas time,My wife and I provide updated information as required,from the beginning what kind of mortgage I need to best rate I signed ,Mitul Patel provide us professi... See more

Rated 5 out of 5 stars

Amro and team we're super helpful and easy to work with throughout the whole process, always quick to respond. Highly recommend

Rated 5 out of 5 stars

I worked with Brian Sloman to renew my mortgage and port it over to another institution. Brian was great - organized, friendly, and available for questions and guidance.

Rated 5 out of 5 stars

Amro made the process painless, and answered all questions effectively. Great rate, great terms, great service!

Rated 5 out of 5 stars

Amro delivered exceptional service from start to finish. Clear communication, fast follow-up, and a very smooth refinance process. Absolutely deserving of 5 stars.

Rated 5 out of 5 stars

Jessica is extremely professional, knowledgeable and easy to work with. Highly recommend to anyone looking for mortgage advice!

Rated 5 out of 5 stars

I recommend Rathub, especially Amro Affan. He is very professional and helpful with the mortgage process.

Rated 5 out of 5 stars

I worked with Brian Sloman and I really appreciated his professionalism and his great communication. I would recommend 100%

Rated 5 out of 5 stars

Amro from rate hub helped us so much when we were moving mortgage providers he responded to all our questions quickly even out of office hours. We were very happy with Amro from rate hub

Rated 5 out of 5 stars

Amro was extremely responsive, answered all of our questions thoroughly, and moved the application forward promptly. The team provided a competitive mortgage rate upfront with complete transparency. A... See more

Rated 5 out of 5 stars

The easiest and smoothest process. They were also extremely competive and quick with communication. Transfered from BMO. Amro is amazing!

Rated 5 out of 5 stars

Ratehub help my mortgage renewal with great rates. Special thanks to my agent Mitul who took my case with patience and fast response to my questions. Thanks again.

Rated 1 out of 5 stars

After preapproval 120 days early, credit review, Canwise/Ratehub dropped my application 2 weeks before its current term ends, leaving me with no time to get another mortgage. No valid reason provi... See more

Rated 1 out of 5 stars

I would give them 0 stars if I could. We got 3 quotes for home insurance for Alberta and when I contacted the brokers the prices tripled or they couldnt even give us insurance. Huge waste of time. Tot... See more

Rated 1 out of 5 stars

The worst thing I did was deal with these people. I do not recommend. The absolute worst experience I have ever had. They don’t communicate drag out the whole process and have no sense of urgency. A... See more

Rated 1 out of 5 stars

We really regret not going with a local broker. At Ratehub, we were just a number and there wasn’t much care or attention put into getting our mortgage finalized until it was almost too late.... See more

Rated 1 out of 5 stars

One of Ratehub's promotion in October 2025 was Get a $50 Amazon gift card upon approval on Tangerine Money-back Wold Mastercard. I was approved on October 30, 2025 but as of today, December 11th, Rate... See more

Rated 1 out of 5 stars

Worst communication ever. Jessica Hepburn. She texts, then you text her, then she doesn't answer for a week or more. I have been trying to get insurance from her for over a month now; I am done.


Company details

  1. Price comparison site
  2. Education Centre
  3. Insurance broker
  4. Mortgage broker
  5. Mortgage Lender

Written by the company

Ratehub is Canada’s leading one-stop shop for comparing and saving on mortgages, insurance, credit cards, investments, and loans. Founded in 2010, Ratehub helps Canadians make smarter financial decisions with powerful comparison tools, trusted loans, TFSA, and mortgage calculators, expert insights, and award-winning brokerages. Our portfolio includes Ratehub.ca — Canada’s #1 personal finance comparison website and mortgage brokerage — along with mortgage lender CanWise, insurance brokerage RH Insurance, and personal finance publication MoneySense. Each year, millions of Canadians use Ratehub to find personalized financial solutions and save more money. Learn more at www.ratehub.ca.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

91 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Find a broker in person

completely unprofessional, does not give information to clients, and the realtor is putting in more time to do their job.

Hire a mortgage broker that you have either seen in person, or have done a video chat with.

10 March 2023
Unprompted review
Rated 1 out of 5 stars

Waste of time!

Website does not provide the comparative insurance quotes as promised. It literally teased me, by showing blurry images of prices that I would get, if I proceeded. But, in the end, no prices were given. Only 1 broker phone number was given. I could have Googled that myself. Please stop misleading people!

8 March 2023
Unprompted review
Rated 5 out of 5 stars

Natasha was excellent!

Natasha was excellent helping me obtain a mortgage! I was able to email or call her at anytime during the process with any questions.

24 January 2023
Unprompted review
Rated 1 out of 5 stars

Worst experience EVER!

Worst experience EVER!! Stay away from this company!!
BEWARE: some of the employees of this company say whatever saves their behind, even if they have to lie!
They also dragged out the entire process for months, and we ended up paying a much higher interest rate..
We will NEVER again do business with this lousy and incompetent out fit, and hope many other people will avoid them as well !!

7 October 2022
Unprompted review
Rated 1 out of 5 stars

Horrible experience!!

Horrible experience!!! Mortgage agent made a mistake I got a mortgage to find out on the day of a interest hike that the mortgage agent made a mistake. I signed a commitment for the mortgage and paid for an appraisal that the lender had asked for. Mortgage agent I initially dealt with quit and I got stuck dealing with an agent(Mandeep Singh) that was impersonal and seemed uptight. He knew of the mistake with my mortgage application on a monday and waited till Wednesday to contact me to give me the news. Why did he wait that long? For almost 3 weeks already have been working with ratehub and think of time could have been better spent dealing with an competent personable agent. When I first heard the news of the mistake I asked for the mortgage agent to try other lenders and asked as worst case scenario to try an lender. He never contacted the lender until a week later after they had a rate hike. Each time I talked to Mandeep I had to remind him of the conversation we had before and questions/concerns I have. After all this I had a conversation with the team lead Alanna and she had nothing to say about this whole experience. I will never contact ratehub again in the future.

25 October 2022
Unprompted review
Rated 5 out of 5 stars

I would like to commend Kaunain Taki…

I would like to commend Kaunain Taki for all his help, guidance, professionalism and knowledge. I feel privileged to have met him, even though it was virtually, but the help and guidance he provided me with, made a scary process much easier to handle. Thank you so much Kaunain. You made all the difference!

2 April 2022
Unprompted review
Rated 1 out of 5 stars

redirect me to a sponsor rather then provide comparison

I thought Ratehub was a good website till I had to use it for insurance comparison. It seems like it has been bought out by one company when it comes to home insurance. It won't start my application and continuously direct me to an ad of a company. If I put my address in that field, it would redirect me to that companies website.
Very strange that Ratehub would not let me start my comparison and force me to a third-party website. Tahts contradictory to what rethub si actually supposed to do.

14 October 2021
Unprompted review
Rated 1 out of 5 stars

new type of scum to be first in line on Google search

Hi there,

I think that is the new type of scum to be first in line on Google search.

so,
I'm searching
"rating of car insurance companies Toronto ON" on Google.

the very FIRST answer after ads:
"The best car insurance companies in Ontario | Ratehub.ca"

I goes there, spend about 30-40 minutes to fulfill many pages of info to obtain a quotes, then stopped by program mistake at one of last pages,

and...

no one line type "contact us"

OK
I called by phone number from their letter about registration, when nice women voice told me " NO, NOT car insurance, we're working with mortgages ONLY"...

the half of hour of my life - and as a result I have nothing positive, but their have another one gullible simpleton that can help for their scum, because was ON THEIR site more than 30 minutes...

new type of scum to be first in line on Google search, or what?

thank you,
may be this my work will keep you from this scam. I hope )))

16 July 2021
Unprompted review
Rated 1 out of 5 stars

Deceiving quotes

You get a low quote and when you call the insurance companies your quote suddenly doubles. They claim that online quotes are not always accurate..!

25 February 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look