Nothing to do with their service, but I have been a customer of all the top pro audio websites. I went to look for items today from Raycom and saw how clearly they have copied and/or stolen the design... See more
Company replied
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See what reviewers are saying
I am disappointed I couldn’t get any help from customer service. I ordered a microphone that costed me $400 but received an empty box and support couldn’t "help me any further", while being unprofes... See more
Company replied
Thanks again for the fast shipping to Germany. I bought a 3dio XLR microphone, which was shipped to Germany insanely fast. The priceof the mic was also very competitive. I am very satisfied with my or... See more
Company replied
Having ordered a Zoom F8n with next day delivery I started recieving messages of thanks for ordering, followed by notifications about the transit of my order by DPD. I received a delivery times... See more
Company replied
Company details
Written by the company
Through its 40 year history of supplying innovative audio products to the film, broadcast and live sound markets Raycom has always considered a high level of customer support and long term after care service as pivotal. Guidance in product choice and a full repair service is offered by the company to ensure our customers are delivered practical solutions they can rely on.
Contact info
Abbey Lane, WR11 4BY, Evesham, United Kingdom
- +44 01789 777 040
- sales@raycom.co.uk
- raycom.co.uk
People also looked at
Clearly copied website design & assets
Nothing to do with their service, but I have been a customer of all the top pro audio websites. I went to look for items today from Raycom and saw how clearly they have copied and/or stolen the design, layout and much more of one of their biggest competitors and I find it massively unprofessional. Shows how good of a job the competition is doing I suppose. Shame on you Raycom.
21 May 2025
Unprompted review
Reply from Raycom Ltd
Morning Ryan, thank you for the review of our new site, we're obviously saddened to read your personal opinion of its design. It certainly wasn't our intention to simply replicate an existing site, our aim was to refresh our previous site to provide an improved user experience and to highlight the specialist RF support services offered by Raycom. It is unfortunate that colour schemes are similar to some of our competitors however that is down to historical brand guidelines, something that would not be sensible to change. There is also a number of design constraints due to the mutual use by many online shops of the popular website platform "word press" which will create a familiarity in layout and general structure. Combine this with the similarity of product type and brand offered by dealers in our rather niche industry and we can see why your suspicion of imitation may exist. We hope this goes some way to explain and would welcome a chance in the future to demonstrate to you our focus on meeting your product needs or simply offer a little friendly support and advice.
I am disappointed
I am disappointed I couldn’t get any help from customer service. I ordered a microphone that costed me $400 but received an empty box and support couldn’t "help me any further", while being unprofessional. Around 2 weeks of mail exchanges for nothing.
Nice prices, but receiving the item would have been better. I won’t order again.
18 October 2022
Unprompted review
Reply from Raycom Ltd
We're very sorry that you found our response unprofessional. We reacted quickly to your original claim of an empty box. As you know, from our two weeks of exhaustive email exchange, we've carefully investigated the path of delivery of your product from our despatch team via our carrier to your door. You stated the parcel was undamaged on delivery.The parcel was weight checked throughout it's journey, showing the exact weight for the product plus packaging, and our stock count is correct.we therefore believe the contents were in fact in place.
The service is exceptional
The service is exceptional! When we contacted support for help, Gemma was amazing. She organised everything very quickly and professionally.
19 February 2021
Unprompted review
Very quick service
28 September 2020
Unprompted review
Speedy service to france
Easy order and the items arrived at a speedy time.
23 September 2020
Unprompted review
Great service
Great service, items arrived next day. Would definitely recommend and order from Raycom again.
21 September 2020
Unprompted review
Always a delight to deal with Raycom :-)
12 September 2020
Unprompted review
I found the web site very easy to use…
I found the web site very easy to use and found a really good offer for the old model Mixpre 6. Shipping was fast and the Mixpre came very well packed. Managed to get a "POwercore 20000 PD" power pack for the Mixpre as the inbuilt AA batteries are only meant to power the device for very short periods.
Overall: pleased with my purchase and well worth the money
11 September 2020
Unprompted review
Very helpful with my order
Very helpful with my order, which arrived the next day. Excellent service
6 September 2020
Unprompted review
Fast Excellant service..highlly…
Fast Excellant service..highlly recommended.
30 August 2020
Unprompted review
I’ll call again.
Seamless, troublefree and personable service. Recommended
26 August 2020
Unprompted review
Reply from Raycom Ltd
Thank you for taking the time to share your experience John and all exactly as it should be! Thanks again for your order.
Kind regards
Jilly
Quick Delivery of Cos11
Another excellent service with a quick delivery of a microphone that’s perfect for what I need.
Thank you.
16 August 2020
Unprompted review
Reply from Raycom Ltd
Thank you for sharing your review Craig, and of course for putting your trust in Raycom! We'll look forward to hearing from you again.
Kind regards
Jilly
1st class professional help and very…
1st class professional help and very fast dispatch. Secure in the knowledge that help will only be a phone call away with any new kit problems (5 year guarentee great too!) but not expecting any with the very good audio kit I purchased.
10 August 2020
Unprompted review
Reply from Raycom Ltd
Thank you Kenny for such a great review! Pleasure to serve and we'll look forward to hearing from you again!
Kind regards
Jilly
Excellent post sales follow-up/delivery
Excellent post sales follow-up and delivery.
28 July 2020
Unprompted review
Reply from Raycom Ltd
Thank you Catarina! We'll look forward to hearing from you again.
Kind regards
Jilly
3rd time using Raycom and for good reason...
This is the 3rd time I've been using this supplier, and for many good reasons... To cut straight to the point, the team are:
Professional - The team are extremely clued in when it comes to technical ability with products and I have always been treated with the utmost courtesy and respect.
Knowledgeable - It's great to ask someone in-depth technical question about a product, and know that they are not just pushing units out the door, but the actually have gone to the bother to RTFM!
Efficient - "We'll get right back to you", that's not an exaggeration. Calls are always returned very fast. Emails answered quickly, most times within minutes.
Friendly - It's great to call someome, ask for a dozen specific unique requests, and have people deal with you that appreciate your presence and business relationship, rather that being made to.feel like you are adding unnecessary workload to their day. This is the cherry on top. What a fantastic team!
Thank you again Raycom.
28 July 2020
Unprompted review
Reply from Raycom Ltd
Thank you Adrian, and not just for your awesome review, it was an absolute pleasure for us and we'll look foward to working with you again.
Thank you so much!
Kind regards
Jilly
Excellent and speedy service
27 July 2020
Unprompted review
Reply from Raycom Ltd
Thank you for your great review Robert and your custom, we'll look forward to hearing from you again!
Kind regards
Jilly
Good service and fast delivery
26 July 2020
Unprompted review
Reply from Raycom Ltd
Thank you for your review Michael and for your custom! We'll look forward to hearing from you again.
Kind regards
Jilly
Excellent service
21 July 2020
Unprompted review
Reply from Raycom Ltd
Thank you, it was a pleasure and we'll look forward to hearing from you again.
Kind regards
Jilly
Reply from Raycom Ltd
'Friction free - fabulous feedback! Thank you Mike, we'll look forward to hearing from you again.
Kind regards
Jilly
Can’t get a better service
8 July 2020
Unprompted review
Reply from Raycom Ltd
Thank you Ben! We do have our great customers to thank too, and we'll look forward to hearing from you.
Kind regards
Jilly
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