Raycom Ltd Reviews 190

TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

Nothing to do with their service, but I have been a customer of all the top pro audio websites. I went to look for items today from Raycom and saw how clearly they have copied and/or stolen the design... See more

Company replied

Rated 1 out of 5 stars

I am disappointed I couldn’t get any help from customer service. I ordered a microphone that costed me $400 but received an empty box and support couldn’t "help me any further", while being unprofes... See more

Company replied

Rated 2 out of 5 stars

Thanks again for the fast shipping to Germany. I bought a 3dio XLR microphone, which was shipped to Germany insanely fast. The priceof the mic was also very competitive. I am very satisfied with my or... See more

Company replied

Rated 2 out of 5 stars

Having ordered a Zoom F8n with next day delivery I started recieving messages of thanks for ordering, followed by notifications about the transit of my order by DPD. I received a delivery times... See more

Company replied

Company details

  1. Hi-fi shop
  2. Electronics Company
  3. Electronics store

Written by the company

Through its 40 year history of supplying innovative audio products to the film, broadcast and live sound markets Raycom has always considered a high level of customer support and long term after care service as pivotal. Guidance in product choice and a full repair service is offered by the company to ensure our customers are delivered practical solutions they can rely on.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

190 reviews

5-star
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Rated 5 out of 5 stars

FAST SERVICE

14 July 2019
Unprompted review
Raycom Ltd logo

Reply from Raycom Ltd

Thanks for taking the time to leave us a review Haydn and we can't thank you enough for 5 stars! We'll of course look forward to hearing from you again and thank you again for choosing Raycom in the first instance.

Rated 5 out of 5 stars

EXCELLENT !!

13 July 2019
Unprompted review
Raycom Ltd logo

Reply from Raycom Ltd

Thank you for taking the time to share your experience and we are of course delighted as you! Looking forward to hearing from you and/or helping you out on another occasion 😊

Rated 5 out of 5 stars

Excellent service

Excellent service - very prompt delivery. Everything you'd expect of a professional supplier.

2 July 2019
Unprompted review
Raycom Ltd logo

Reply from Raycom Ltd

Hi there,

Thank you for your order and for taking the time to leave a review.

Glad everything arrived promptly and as expected.

We look forward to hearing from you again.

Best wishes,

Mike

Rated 5 out of 5 stars

Fabulous service

Fabulous service! , my Sound Devices 633 was delivered within 24 hours...👍

26 June 2019
Unprompted review
Raycom Ltd logo

Reply from Raycom Ltd

Hi Simon,

Thank you very much for your order and for taking the time to leave us a review.

Hope we can help you again!

Best wishes,

Mike

Rated 5 out of 5 stars

Best best best

11 June 2019
Unprompted review
Raycom Ltd logo

Reply from Raycom Ltd

Hi Vytautus,

Thanks for the continued support and lovely review! :-)

Look forward to hearing from you again soon.

Best wishes,

The Raycom Team

Rated 5 out of 5 stars

Quick despatch of my purchases

Quick despatch of my purchases. Very knowledgeable of their products. Great retailer

7 April 2019
Unprompted review
Raycom Ltd logo

Reply from Raycom Ltd

Hi John,

Thank you for your order and kind review!

We hope to hear from you again in the future.

Best wishes,

The Raycom Team

Rated 5 out of 5 stars

amazing customer service

amazing customer service, well informed and very professional and will do everything possible to meet your needs.

19 March 2019
Unprompted review
Raycom Ltd logo

Reply from Raycom Ltd

Hi Amer,

Thanks for your kind review and order!

Was a pleasure working with you on this quick demand and big spec project. Hope it all goes well!

Best wishes,

The Raycom Team

Rated 5 out of 5 stars

Great service...I’ll be back for sure!

Great service, will happily do business again. Placed an order for two DPA6060’s wired for 3pin Lemo, which they made up for me. The order arrived the following morning. I had contacted other suppliers for the same order but they all said 3-5 days...and they were more expensive.
Thanks Raycom...I’ll be back for sure.

14 March 2019
Unprompted review
Raycom Ltd logo

Reply from Raycom Ltd

Hi A P,

We're glad you had a good experience and thank you for your order!

We look forward to seeing you again in the future.

Best wishes,

The Raycom Team

Rated 5 out of 5 stars

First time ordering and would happily…

First time ordering and would happily return if and when the need arises.

6 March 2019
Unprompted review
Raycom Ltd logo

Reply from Raycom Ltd

Hi Tim,

Thank you for your order and for taking the time to leave us a review.

We look forward to hearing from you in the future.

Best wishes,

The Raycom Team

Rated 5 out of 5 stars

2nd Order with Raycom

2nd Order with Raycom - no fuss, they did what they said, no complaints.......... Isn't it sad that we give 5 stars in this day and age, just doing what we expect.

4 March 2019
Unprompted review
Raycom Ltd logo

Reply from Raycom Ltd

Hi Mark,

Thanks for again for another order and review.

Glad it was with out fuss and too true!

Best wishes,

The Raycom Team

Rated 5 out of 5 stars

Five Stars

Helpful, competitive and friendly service.

26 February 2019
Unprompted review
Raycom Ltd logo

Reply from Raycom Ltd

Hi Tim,

Thank you for your review and order.

Glad we managed to fast track the order to help out with the situation!

Hope to see you again.

Best wishes,

The Raycom

Rated 5 out of 5 stars

great product

great product, excellent condition, fast delivery, good pricing.

13 February 2019
Unprompted review
Raycom Ltd logo

Reply from Raycom Ltd

Hi James,

Thank you for your order and review!

We're happy that it arrived in time and as expected.

We hope to see you again.

Best wishes,

The Raycom Team

Rated 5 out of 5 stars

Nice experience.

13 February 2019
Unprompted review
Raycom Ltd logo

Reply from Raycom Ltd

Hi Robert,

Thank you for your order and for taking the time to leave us a review.

We're happy to know you had a nice experience with us.

We look forward to seeing you again.

Best wishes,

The Raycom Team

Rated 5 out of 5 stars

Really good

Really good, delivery in time. No problems with the product. Nothing negative to say

13 February 2019
Unprompted review
Raycom Ltd logo

Reply from Raycom Ltd

Hi MTJ,

Thank you for your order and review!

Glad we got everything to you in good time and without fault :-)

Hope to see you again.

Best wishes,

The Raycom Team

Rated 5 out of 5 stars

Great service

13 February 2019
Unprompted review
Raycom Ltd logo

Reply from Raycom Ltd

Hi Stephen,

Thank you for your order and review!

We're happy to know we provided a great service.

We look forward to seeing you again.

All the best,
The Raycom Team

Rated 5 out of 5 stars

Very swift service

Very swift service, came much earlier than expected. Customer service responded to request for additional paperwork and information very quickly.

7 February 2019
Unprompted review
Raycom Ltd logo

Reply from Raycom Ltd

Hi Paul,

Thank you for taking the time to leave us a review and for your order!

We're happy to hear we exceeded delivery expectations and we're always happy to assist.

All the best.

The Raycom Team

Rated 5 out of 5 stars

Raycom are always helpful

Raycom are always helpful, reliable and with expert advice.
Products are dispatched extremely quickly and repairs done to the highest standard.

6 February 2019
Unprompted review
Raycom Ltd logo

Reply from Raycom Ltd

Hi Philip,

Thank you for taking the time to leave us a review and for your continued support.

We look forward to seeing you again.

Best wishes,

The Raycom Team

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