RCI website is easy to navigate. Text message always sent when a deposit is made, confirming receipt. You allow emails to be sent, which no other banks I know of, allow. So communiction is easy. Servi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Open a 1 yr Bank Bond which was simple enough. Postal authenticated receipt received and updated, no issues there. Email and texts received when deposits, via bank transfer, have been placed. Competit... See more
Company replied
Never had any issues with them. Their security checks are good and the website is easy to navigate. When my Bonds have nearly reached maturity they've offered very good rates to stick with them, unlik... See more
Company replied
They actually have human beings who answer their phones and help out customers like me who hate the digital world and its complications. I needed help in renewing an investment with RCI and I phone... See more
Company replied
Company details
Written by the company
RCI Bank is a digital bank that offers simple and straightforward savings accounts, providing our customers with an award-winning service online and via our app. Save in seconds with the RCI Bank app. Download it on the App store or Google Play store or visit our website by clicking the link above.
Contact info
Watford, United Kingdom
- 0345 6056 050
- hello@rcibank.co.uk
- rcibank.co.uk
4.5
Excellent
882 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 86% of negative reviews
Typically replies within 48 hours
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Good rates easy to apply and transfer…
Good rates easy to apply and transfer money good app
30 April 2026
Unprompted review
Reply from RCI Bank
Hi Lee, thank you for your feedback. We’re pleased to hear you found our rates competitive, the application and transfers easy, and our app simple to use. We really appreciate you choosing to save with us
Use the app to check my savings and set…
Use the app to check my savings and set up new ones. The app is straightforward- easily add or withdraw funds, set up new account and check income growth.
1 May 2026
Unprompted review
Reply from RCI Bank
Hi Barry, thank you for your feedback. We’re pleased to hear you find our app straightforward to use, from checking your savings to setting up new accounts and managing deposits or withdrawals. It’s great to know the app is helping you keep track of your savings growth.
Very to set up account
Very to set up account, and responsible with asking for evidence of where the funds came from. Helpful on the phone and easy to set up an account.
16 April 2026
Unprompted review
Reply from RCI Bank
Hi Stephen, thank you for your feedback. We’re pleased to hear you found the account setup easy and that our team was helpful on the phone. We also appreciate your understanding around our checks, which are there to help keep your account safe. Thank you for choosing to save with us.
Excellant rapid service/responses and…
Excellant rapid service/responses and great interest rates.
1 May 2026
Unprompted review
Reply from RCI Bank
Hi, thank you for your feedback. We’re pleased to hear you found our service quick and responsive, and that our interest rates met your expectations.
Customer service is brilliant as my…
Customer service is brilliant as my inquiry was resolved on the spot.
1 May 2026
Unprompted review
Reply from RCI Bank
Hi Antonio, thank you for your kind feedback. We’re delighted to hear our customer service team was able to resolve your enquiry straight away. We really appreciate you taking the time to share your experience.
Simple process
Easy to open and understand everything about my new account.
23 April 2026
Unprompted review
Reply from RCI Bank
Hi Linda, thank you for your feedback. We’re pleased to hear you found your new account easy to open and everything clear and easy to understand. We really appreciate you choosing to save with us.
Easy to set up a Savings Account with RCI Bank.
I am very happy with my new savings with RCI Bank. I had no trouble registering with them and look forward with dealing with them for the next 2 years.
21 April 2026
Unprompted review
Reply from RCI Bank
Hi Jeannine, Thank you for your kind feedback. We’re pleased to hear opening your account was straightforward and that you’re happy with your new savings account. We really appreciate you choosing RCI Bank and look forward to supporting you over the years ahead.
Easy to understand and well laid out…
Easy to understand and well laid out website. Smooth and quick account opening process with fast email communications.
Very competitive account rates across multiple product. Telephone customer services rep was quick, helpful and knowledgeable.
Overall a great experience. Thanks
1 May 2026
Unprompted review
Reply from RCI Bank
Hi, thank you for taking the time to share your experience. We’re pleased to hear you found our website clear and easy to use, your account opening smooth, and our communications prompt. It’s great to know our rates, products and customer service met your expectations. We really appreciate your feedback and thank you for saving with us.
Communication great
Communication great, good support and options. Rates and interest paid on time. Cannot fault the bank at this time.
24 April 2026
Unprompted review
Reply from RCI Bank
Hi Steven, thank you for your feedback. We’re pleased to hear you’ve found our communication and support helpful, and that your interest has been paid on time. Thank you for saving with us.
I have been with RCI Bank for many…
I have been with RCI Bank for many years and have had no problems whatsoever. If I have had a query it has been dealt with quickly and efficiently.
2 April 2026
Unprompted review
Reply from RCI Bank
Hi Julie, thank you for your continued loyalty and positive feedback. We’re delighted to hear you’ve had such a consistently smooth experience and that any queries have been resolved quickly and efficiently.
My second year now with RCI
My second year now with RCI. Very good communication, professional and informative. Confirmation immediately received on credits and drawdown. Nothing but praise really.
2 April 2026
Unprompted review
Reply from RCI Bank
Hi Beverley, thank you for your continued support and kind feedback. We’re delighted to hear you’ve had such a positive experience with our communication and prompt confirmations.
So refreshing to be able to speak to a…
So refreshing to be able to speak to a human being and having your call answered so quickly.
1 May 2026
Unprompted review
Reply from RCI Bank
Hi Peter, thank you so much for your kind feedback. We’re really pleased to hear that you found it refreshing to speak directly to one of our team and that your call was answered so quickly.
Just opened a cash ISA by transferring…
Just opened a cash ISA by transferring cash from one of my RCI Bank accounts. Could not have been a sinpler process!
2 April 2026
Unprompted review
Reply from RCI Bank
Hi Robert, thank you for taking the time to share your experience. We’re really pleased to hear that transferring cash from your RCI Bank account to your Cash ISA was so straightforward. We appreciate you choosing to save with us.
Excellent Savings Company
28 April 2026
Unprompted review
Reply from RCI Bank
Hi Baz, thank you for taking the time to share your feedback. We’re really glad to hear you’ve had a positive experience with us.
Helpful Staff
After having difficulty giving you my maturity options for a fixed rate bond and my account being locked l phoned RCI bank and was connected to Sara at Customer Services who helped to let me log back in again
23 April 2026
Unprompted review
Reply from RCI Bank
Hi Mr Bowie, Thank you for taking the time to share your experience. We’re pleased that Sara from our Customer Services team was able to help you regain access to your account. We’ll be sure to pass on your thanks to her. If you need any further support, our team is always happy to help
Fast and effective service through the…
Fast and effective service through the app. Contacted well ahead of my maturity time and easy to move money fund to accounts of my choosing.
13 April 2026
Unprompted review
Reply from RCI Bank
Hi Hazel, Thank you for sharing your experience. We’re pleased to hear that you found our app fast and effective, and that the process around your maturity was clearly communicated and easy to manage.
So straightforward
It is always a pleasure to deal with RCI. Everything is so easy and they never make a mistake.
17 April 2026
Unprompted review
Reply from RCI Bank
Hi Stuart, Thank you for your feedback. We’re really pleased to hear that you enjoy dealing with RCI Bank and that you’ve found everything easy and well managed.
One star is one too many
I have to give them one star it is the minimum, one more than they should get. Do not return phone calls on seven occaisions, hide behind and blame Head Office with no reason given. A bank to be avoided.
16 April 2026
Unprompted review
Reply from RCI Bank
Hi Martin, Sorry to hear that you are having trouble with this. You will shortly receive a direct message through Trustpilot. To better understand your situation, could you please reply to that message with your full name, contact number and account number. Once received, a member of our team will be in touch.
Fantastic service
Scott was SO helpful kind and patient I can’t recommend RCI Customer service enough. I’m not very IT competent but he explained and talked me through everything. Also I was put through quickly.
16 April 2026
Unprompted review
Reply from RCI Bank
Hi Mr James, Thank you for your feedback. We’re delighted to hear that Scott was kind, patient, and took the time to talk you through everything. It’s great to know you got through quickly and felt well supported — we’ll be sure to pass on your thanks.
Outstanding
My wife and I have used RCI bank for a number of years during which time we have enjoyed the benefit of competitive savings rates.
On the occasions we have needed to contact them we have found their staff to be exceptionally courteous, helpful and knowledgeable.
The RCI web site makes on line banking refreshingly simple and straight forward.
A pleasure to deal with and have no hesitation in recommending them to others.
15 April 2026
Unprompted review
Reply from RCI Bank
Hi Barry, Thank you for taking the time to leave a review. We’re really pleased to hear that you’ve enjoyed competitive savings rates over the years and that our customer service team has been helpful and knowledgeable when you’ve needed support. It’s also great to know that you find our website straightforward and easy to use.
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