RCI website is easy to navigate. Text message always sent when a deposit is made, confirming receipt. You allow emails to be sent, which no other banks I know of, allow. So communiction is easy. Servi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Open a 1 yr Bank Bond which was simple enough. Postal authenticated receipt received and updated, no issues there. Email and texts received when deposits, via bank transfer, have been placed. Competit... See more
Company replied
Never had any issues with them. Their security checks are good and the website is easy to navigate. When my Bonds have nearly reached maturity they've offered very good rates to stick with them, unlik... See more
Company replied
They actually have human beings who answer their phones and help out customers like me who hate the digital world and its complications. I needed help in renewing an investment with RCI and I phone... See more
Company replied
Company details
Written by the company
RCI Bank is a digital bank that offers simple and straightforward savings accounts, providing our customers with an award-winning service online and via our app. Save in seconds with the RCI Bank app. Download it on the App store or Google Play store or visit our website by clicking the link above.
Contact info
Watford, United Kingdom
- 0345 6056 050
- hello@rcibank.co.uk
- rcibank.co.uk
4.5
Excellent
882 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 86% of negative reviews
Typically replies within 48 hours
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The total customer service of RCI is…
The total customer service of RCI is wonderfull...Thank you
4 May 2026
Unprompted review
Reply from RCI Bank
Hi Nicky, thank you very much for your kind words. We’re delighted to hear you had a positive experience with our customer service.
Transfer instructions for a maturing…
Transfer instructions for a maturing fixed term account executed as requested (faster than expected!)
seamless experience to open a new Cash ISA and move the £ in ...
2 May 2026
Unprompted review
Reply from RCI Bank
Hi, thank you for your feedback. We’re pleased to hear your transfer instructions at maturity were completed as requested and even faster than expected. It’s great to know you had a seamless experience opening your new Cash ISA and moving your funds across. We really appreciate you choosing to save with RCI Bank.
Reliable replies and very informative
Reliable replies and very informative. Constructive.
17 April 2026
Unprompted review
Reply from RCI Bank
Hi Jan, thank you for your feedback. We’re pleased to hear you found our replies reliable, informative and constructive. We really appreciate you taking the time to share your experience.
Great interest rates
Great interest rates, good communication and easy to use mobile app. All good and very happy.
3 May 2026
Unprompted review
Reply from RCI Bank
Hi, thank you for your feedback. We’re pleased to hear you’re happy with our interest rates, communication and mobile app.
Agent was very helpful and patient, great accounts. Great bank!
Really good clear website. Strong products with top competitive interest rates. Phoned and the agent was very helpful and patient with my query. All good!!!
1 May 2026
Unprompted review
Reply from RCI Bank
Hi Nicholas, thank you for your feedback. We’re pleased to hear you found our website clear, our products competitive, and that our team was helpful and patient when you called. We really appreciate you taking the time to share your experience.
Simple to use bank with good interest rates
The bank provides a very easy to use web site and a simple app allowing you to easily keep track of savings. The interest rates are very good too.
2 May 2026
Unprompted review
Reply from RCI Bank
Hi Neville, thank you for your feedback. We’re pleased to hear you find our website and app easy to use for keeping track of your savings, and that our interest rates meet your needs. We really appreciate you choosing to save with RCI Bank.
I found it a bit tricky to start…
I found it a bit tricky to start with(could be due to my age)but whenever I phoned it was answered very quickly and everyone was very helpful.
29 April 2026
Unprompted review
Reply from RCI Bank
Hi Angela, thank you for your feedback. We’re pleased to hear that our team was able to help quickly and effectively when you called. We appreciate you choosing to save with RCI Bank.
Easy to use website
Easy to use website. Customer service is good. Have used company for years with no problems. Interest rates are competitive.
Would recommend.
2 May 2026
Unprompted review
Reply from RCI Bank
Hi Julie, thank you for your feedback. We’re pleased to hear you find our website easy to use, our customer service helpful, and our interest rates competitive. It’s great to know you’ve been banking with us for years without any issues, and we really appreciate your recommendation.
Easy and quick to set up accounts
Easy and quick to set up new accounts and transfer matured account balances. Good interest rates.
20 April 2026
Unprompted review
Reply from RCI Bank
Hi Susan, thank you for your feedback. We’re pleased to hear you found it easy and quick to set up new accounts and transfer your matured balances, and that our interest rates met your needs. We really appreciate you choosing to save with RCI Bank.
Great App
Great App. Accounts are quick and easy to open on-line and most importantly, the interest rates on the 2 and 3 year fixes are great.
30 April 2026
Unprompted review
Reply from RCI Bank
Hi Mike, thank you for your feedback. We’re really pleased to hear you’re enjoying the app and found it quick and easy to open your accounts online. It’s also great to know you are happy with the rates we offer.
It's not easy to get a withdrawal late…
It's not easy to get a withdrawal late on a Friday.
It's impossible to transfer money from the cease access account to make a new term account.
Luckily I'm a long standing customer and know how to manage my finances.
1 May 2026
Unprompted review
Reply from RCI Bank
Hi, Thank for your feedback and continued loyalty with RCI Bank. We understand how important timing and flexibility can be when managing your finances.
RCI IS A VERY GOOD COMPANY BEEN WITH…
RCI IS A VERY GOOD COMPANY BEEN WITH THEM FOR YEARS WHEN MAKING A TRANSFER YOU WILL ALLWAYS RECEIVE A PHONE MESSAGE STATING THAT WHICH IS HELPFUL SO YOU DO NOT HAVE TO CHECK IF TRANSFERS GONE IN NOT KNOWN ANY OTHER BANK DO THIS
26 April 2026
Unprompted review
Reply from RCI Bank
Hi, Thank you for your feedback and for being a long‑standing customer. We’re really pleased to hear you find our transfer notifications helpful, as we know how reassuring it is to receive confirmation without having to check. It’s great to know this stands out to you, and we truly appreciate your continued trust in RCI Bank.
Happy with RCI
The process of opening the account was fast and easy. So far I’m happy with RCI.
30 April 2026
Unprompted review
Reply from RCI Bank
Hi, thank you for your feedback. We’re pleased to hear the account opening process was fast and easy, and that you’re happy with your experience so far. Thank you for choosing to save with RCI Bank.
Easy to open easy to close. Excellent!
Had a 2 year fixed rate account.
Happy with all correspondence, given good notice when it was about to mature.
Easy to get the funds back quickly to linked account.
Good info so I can put interest on my tax return.
10/10
1 May 2026
Unprompted review
Reply from RCI Bank
Hi David, thank you very much for your feedback. We’re pleased to hear you were happy with our communication throughout your 2 Year Fixed Rate account, including the advance notice of maturity. It’s great to know you found the process of receiving your funds straightforward and the information provided helpful for your tax return. Thank you for saving with RCI Bank.
Absolutely fantastic
Absolutely fantastic
Great website, easy to use
Competitive interest rates
Lovely people when you call in
Very happy
1 May 2026
Unprompted review
Reply from RCI Bank
Hi Alison, thank you for your fantastic feedback. We’re really pleased to hear you find our website easy to use, our rates competitive, and our team welcoming when you call. It’s great to know you’re very happy, and we appreciate you choosing to save with RCI Bank.
I opened a 2 year fixed term Cash ISA…
I opened a 2 year fixed term Cash ISA on the strength of my wife's positive opinion of her experience with RCI. Everything was straightforward and explained really well. Texts and emails were timely reporting the application progress. I have to agree it has been an excellent move. NSI could learn a thing or two about customer service.
13 April 2026
Unprompted review
Reply from RCI Bank
Hi, thank you for taking the time to share your experience. We’re pleased to hear that opening your 2 Year Fixed Term Cash ISA was straightforward and well explained, and that our updates kept you informed throughout the application process. It’s great to know our communication and service met your expectations, and we really appreciate you choosing to save with RCI Bank.
Offers good competitive rates of…
Offers good competitive rates of interest and good range of accounts
One complaint was I was not offered an ISA account when reinvesting on maturity of an account. This created a slight problem in that I had to open an easy assess account for the maturity investment cash and then remember to transfer cash into an ISA
20 April 2026
Unprompted review
Reply from RCI Bank
Hi Joan, thank you for sharing your feedback. We’re pleased to hear you’ve found our interest rates competitive and our range of accounts suitable. Cash ISAs aren’t currently available as a maturity option, as this helps ensure ISA subscriptions are processed correctly.
Great Bank
Attractive website visually and easy to navigate from a customer perspective.
Good product selection available.
24 April 2026
Unprompted review
Reply from RCI Bank
Hi, thank you for your feedback. We’re pleased to hear you found our website visually appealing and easy to navigate, and that our product range met your needs. We really appreciate you choosing to save with RCI Bank.
RCI Bank has savings and investments to…
RCI Bank has savings and investments to suit most savers. User friendly website so easy to monitor performance and re-investment options. RCI send prompt when accounts due to mature.
24 April 2026
Unprompted review
Reply from RCI Bank
Hi Mrs Hurst, thank you for your feedback. We’re pleased to hear you find our range of savings options suitable and our website easy to use for monitoring and reinvesting. It’s also great to know you find our maturity reminders helpful. We really appreciate you choosing to save with RCI Bank.
A nightmare customer
I have banked with RCI for around 12 years now. I decided to open another account with them. Not being the best super brain on the planet I phoned them and they were happy to help me open this new account. The people I had to help me were exceptional. Both being helpful, patient and easy to understand. I am not saying that it took 2 minutes because it didn't. Not the fault of the bank but mine. It takes me a long time to get to grips with things. They were marvelous. Finally it took around 20 minutes to complete all due to me. I am now the owner of a new bank account which is working perfectly. My money is safe and secure in an account I easily understand and can use.Great helpful staff. What more could I ask for.
24 April 2026
Unprompted review
Reply from RCI Bank
Hi Margaret, thank you for your wonderful feedback and for banking with us for so many years. We’re delighted to hear our team was patient, helpful and able to support you through opening your new account. It’s great to know everything is now up and running smoothly. We really appreciate your kind words and continued trust in RCI Bank.
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