RC Willey - Boise Reviews 

Brian is so helpful and knowledgeable and he's the reason we shop at RC Wiley

We had a great buying experience with Kim
She was very helpfull & fun too! We had an issue with our first product & she handled our exchange also so smoothly!
Lori in Customer Service was terrific too!
She did an excellent job following up tracking down my returned item and keeping me up-to-date. There was a price difference & my refund will be here in 7-10 Days. Great job Lori!

The new washer was unboxed and no help getting it strapped in

Lonnie was wonderful in every way! So helpful, knowledgeable, and kind. Heard our needs and went above and beyond to meet them all.

Great customer service

Online purchase for local pick-up received a pick-up notice. At pick-up item could not be found and was deemed to be not in stock. How can your systems NOT know what is actually in stock!
I drove to Best Buy, made purchase and was loaded in 15 minutes. $1000 purchase.

Our washer and dryer was delivered this morning and your delivery men, Caleb and Richardo were professional, fast, polite and courteous. We couldn't be happier with the service. Not the first time! We have dealt with your store before and will be back and will definitely recommend you to our friends and neighbors.

Fast service

Lew helped me set up the delivery for my new freezer. She was very polite and accomodating.

Can always find good stuff and sometimes find some crazy good deals. I don’t really like shopping in the store cause it’s hard to get sales people to help me when they are chasing couples with strollers. I’ve bought quite a few items in store and online, but the craziest thing I think is how they have no system in place to notify you when your items arrive and are ready for pickup. Things that other stores have been doing for 20+ years. I get they say it will be ready for pickup on a certain day, but what if it is delayed? What time? We have to call and check instead of a quick email or text reminder. I also wish they stocked more locally. Almost always, you have to wait for something from salt lake. I usually like to check DeMeyer first since they are the opposite. But honestly, they are both good companies and my go to’s for furniture typically. I just give 3 stars because the notification deal is kind of laughable and want them to see how silly that is in 2026.

Feel free to look up my account
Elton and or Pat Andrews
Frozen Dog Rd Emmett

This has been a nightmare since November 8th.

We purchased carpeting for our entire home. We're very unhappy with the family room as there is a visible raised seam that goes across the room. RC Willey sent out an "experienced" carpet person who told us the installers installed the carpet correctly so we'd have to live with it. The follow-through and customer service from the flooring department manager was unacceptable and frustrating.
To say we're disappointed with RC Willey is an understatement. We certainly won't recommend them to anyone. There are many flooring options in and around Boise, unfortunately we chose RC Willey.

If I could give 0 stars I would, we ordered our furniture on September 18, got most of it on October 10, the wall unit we purchased was missing a critical piece (the bottom left base) until we got that piece, it couldn’t be put together. We had several different delivery dates (October 30, November 7, 14, 17, 20) but that base was still MIA, when we finally got the base and they came to put the unit together, the box that had the bridge in it when they took it out of the box it was cracked which set it back weeks once again. We didn’t get the new bridge until December 22, three months after ordering. When we spoke to our sales guy, he did everything he could to figure out where the missing piece was and keep us informed. When we spoke to a manager named Dave he told us that they’d make it right. Well we’re still waiting. I should have just told them to come get it and we’d go somewhere else. If you’re representing a business and tell a customer you’ll make it right (for clarification, he said COMPENSATION) for our inconvenience then that’s what we expect. Dave basically told us to kick rocks the last time we spoke to him.

I called to get my couch warrantied. I was told that it only had a one year warranty. I had to tell her that I bought the extended warranty. She obviously didn't even look it up because it was on the order. Then she said that my extended warranty was expired too. She didn't tell me that I could get my warranty refund for not using it, so I had to ask for it. She said that she would start the process. The whole time she was not friendly or professional. Almost rude.

You should carve a statue for Rick Stodddart at the Boise location! The man is an absolute rockstar!

Tristan took the time to ask what we were looking for, and made sure we found the right sofa to meet that need.

Product availability.

They are always very courteous and eager to help.

Repeat customer. Nothing but good things to say.