Picked up my bookcase on 7/15/26. It was packaged well, could not fully inspect. When I removed the packaging, there were multiple places where there were flaws in the wood that the manufacturer tried... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We had a great buying experience with Kim She was very helpfull & fun too! We had an issue with our first product & she handled our exchange also so smoothly! Lori in Customer Service was terrifi... See more
Company replied
Outstanding customer service! Looking for a panel-ready Bosch dishwasher we could drive away with…sales person checked prices at HD, Lowe’s and Costco and took $200 to match Lowe’s Labor Day sale…wow... See more
Company replied
Customer service was very friendly and professional in the ease of ordering online for the delivery straight from the manufacturer was very simple by choosing web exclusive items. RC Willey has furnis... See more
Company replied
Company details
Written by the company
RC Willey is a furniture store, electronics store, appliance store, mattress store, and a flooring store with locations in Utah, Idaho, Nevada and California. RC Willey is your one stop shop for all your home furnishings needs. Visit one of our beautiful showrooms or shop the biggest brands online 24/7. For over 90 years RC Willey has been recognized nationally for excellence. But our real goal is to have you recognize us as the number one place to find exceptional selection, value, superior service and professional associates that really care about you. At RC Willey you'll recognize famous brand names that mean quality and lasting value. Broyhill, Flexsteel, Lane, Natuzzi, AICO, Pulaski, Schnadig, are just a few of the quality manufacturers we carry. Nobody has the vast furniture selection of RC Willey or the ability to deliver such a selection in just a few short days. Our founder, Rufus Call Willey, found his success specializing in home appliances. We want you to know that tradition remains in the forefront of our philosophy. Our stores feature the largest selection and finest names in reliability. General Electric, Whirlpool, LG, Maytag, Amana, KitchenAid and many others. In our Home Electronics department you'll find a huge selection of flat panel televisions, DVD and Blu-ray players, home audio systems, computers, camcorders and much more. You will find some of the finest brand names including Sony, Mitsubishi, Toshiba, LG, Samsung, and others. We carry everything from the newest state-of-the-art products to models designed for the budget-minded consumer. When it comes to floor coverings, RC Willey has an enormous selection of carpet, vinyl, wood, and tile. You will find all of the best brands and newest colors along with professional installation. Our mattress department features more name-brand merchandise than you'll find anywhere. Serta®, Spring Air®, Simmons® and Tempur-Pedic® can all be found at one of our stores. Not only will you find your dream mattress, but we'll even pick-up and remove your old bedding for free! How can RC Willey make this all so affordable? Our distribution warehouses are local. With miles and miles of merchandise and thousands of pieces that come in and out every day, the benefits of our immense buying power are passed on to you our customers. Customer service is an important RC Willey tradition and so is our RC Willey Credit Card. We carry all our own accounts, approval is instant and you deal directly with us. We offer several different payment plans making it easy and affordable for you to make "Your Home. Your Way". Today at RC Willey, we promise to bring you the world's finest merchandise at the absolute lowest prices. RC Willey is owned by the investment giant Warren Buffett of Berkshire Hathaway. Adding the buying power of the other home furnishings stores he owns across the nation, our huge buying power guarantees the lowest price on name-brand merchandise. RC Willey stands beside you, whether you are just starting out, establishing new credit or looking to furnish your dream home. We will go the extra mile to help you find a payment plan that works within your budget. Applying for one of our payment plans is easy! Just fill-out the online form or apply in-store. Either way, RC Willey makes it simple to find a payment plan that is right for you. Your RC Willey Payment Plan is designed to give you the customer, confidence of low interest rates, low monthly payments and optional Credit Protection Insurance. And, with features like Online Bill Pay and paperless statements you can access your secure account 24 hours a day.
RC Willey
Written by the company
- Committed to You
- For the past 90 years, we have been committed to providing our customers the best furniture, appliances, and electronics at an affordable rate. We look forward to many more years of serving our communities.
Affordable Prices Guaranteed
Affordable furniture, appliances, and electronics since 1932
When you shop with RC Willey you can expect to find some of the best, affordable prices on furniture, appliances, electronics, and mattresses. Find top brands when you shop in-store or online
Contact info
3301 E Lanark St, 83642, Meridian, ID, United States
- 2082884100
4.3
Excellent
635 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly and helpful staff
Friendly and helpful staff. Delivery gets 6 stars for being kind and very helpful getting all my furnishings up 3 levels of stairs with smiles on their faces. Thank you Mor Furniture For Less!
11 November 2025
Reply from RC Willey - Boise
Thank you, Kendra, for the kind words for our delivery team! We are always happy to hear about our customers having such a great experience with us, and we can't wait to see you shop with us again soon!
Much Improved!
Much Improved!
I gave RC Willey a poor rating with my last delivery as my online order never had a salesperson assigned and when my product arrived from Nevada, it just sat in their warehouse until I called asking about it. This time, everything went very smoothly. The guys were on time, friendly and I was very satisfied with the whole experience. Definitely recommend.
8 November 2025
Reply from RC Willey - Boise
Thank you so much, Brian, for the 5-star review! We are so glad to hear that your experience this time around was much better than the previous delivery you had with us. We very much appreciate your recommendation, and we can't wait to see you again soon!
Poor customer service
I had been waiting for a week to hear back from your store regarding something I brought to your attention over a damaged appliance. According to Marvin Castro who was my LG service technician for a warranty item on 10/1 informed us that the LG appliance was damaged upon the delivery process. I would have never known about this damage had he not pointed that out. I called and spoke to Bree at RC on 10/8/25 and informed me she would be looking into it. I had not heard back in over a MONTH, so I called and spoke to Bree again on 11/10/25. This issue has now since been resolved. The lack of customer service is concerning and therefor I will not be making any future purchases nor will I recommend.
10 November 2025
Reply from RC Willey - Boise
Hi Ron! I apologize for the inconvenience and frustration you have experienced. Our records show that an exchange has already been written for your dishwasher. I recommend calling our Meridian store at 208-288-4100 for any assistance or updates on your exchange.
Our salesman Todd was so helpful…
Our salesman Todd was so helpful without any sales pressure. He was quick to respond and the sales were great.
10 November 2025
Reply from RC Willey - Boise
Hi Angela! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Brady Cabana made the experience…
Brady Cabana made the experience positive. He was very helpful and even though it was almost closing time he was willing to help finish the transaction. Over the years we have been impressed with many of your employees and Brady adds to the list.
8 November 2025
Reply from RC Willey - Boise
Hi Tracy! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Excellent
Price was right. Salesperson very helpful. Installers were fast and efficient. Excellent work.
4 November 2025
Reply from RC Willey - Boise
We're glad to hear everyone from our team was able to assist you to make you experience a great one. Thank you for your support and we can't wait to see you again!
The sales person
The sales person, Reno, was excellent to work with and very helpful. The delivery was right on time and the delivery team was really great!
6 November 2025
Reply from RC Willey - Boise
Thank you, Trista, for the kind words for Reno and the 5-star review! We are also glad to hear that your delivery experience was excellent, and everything went smoothly. Hope to see you again soon!
great customer service
Tracey Gunn (in flooring) was first rate to work with. I recommend her highly.
23 October 2025
Reply from RC Willey - Boise
Hi Eliz! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Always excellent service
Great sales staff, quality products and excellent installation and delivery people.
Have been a loyal RC Willey customer for the past 8 years.
4 November 2025
Reply from RC Willey - Boise
Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Carpet install
From the selection and sales person (Cynthia), to the installation (Travis & Jake) my experience was perfectly handled. Love my new floors
31 October 2025
Reply from RC Willey - Boise
Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
PROPERTY INVESTOR. YOUR SALES DEPT HAS NOT DONE THE WORK…
YOUR SALES DEPT HAS NOT DONE THE WORK CORRECTLY. THE SALES PERSON HAS NOT SHOWN ANY PROPFESSIONALCONCERN. HE DID NOT CARE TO SEE THE FINAL INSTALLMENT WORK QUALITY. WHAT WAS HIS OBLIGATION TO SEE THROUGH THE WORK OR JUST SELLING CARPETS? MALICIOUS SERVICE. I AM A CLIENT FRON DISTANCE- CALIF. IT TOOK ONE MONTH TO GET CARPET. I BOUGHT CARPETS FOR REPLACING WHOLE HOUSE , DAMAGED BY THE PREVIOUS RESIDENT, REFERRED BY A REALTOR CONNCECTION. CAN WE TRUST ANYBODY OR ANY BUSINESS ANY LONGER? GREAT DISSAOPOINTMENT.
2 November 2025
Reply from RC Willey - Boise
We apologize things were not up to your expectations. We do show that our Meridian location did give you an allowance gift card to make up for the inconvenience. If you need further assistance, please contact the Meridian store at 208-288-4100
The RC Willey staff are just top notch!
The staff at RC Willey here in Meridian Idaho are all so nice and so helpful. I love going in there because everyone is so kind and professional.
28 October 2025
Reply from RC Willey - Boise
Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Great employees fun to work with
Great employees fun to work with. The delivery guys are wonderful ❤️
21 October 2025
Reply from RC Willey - Boise
Hi Don! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Good knowledgeable people
We recently purchased Karastan carpet for our new home and our salesperson, Cindy was amazing. She went out of her way to accommodate us and all of our questions. She was able to order 2 samples of the carpet from the manufacturer so we could see the color. We also purchased a GE Profile washer/dryer set. Again, the salesperson, Joe was so helpful and made sure that we received the delivery on the date we needed them by. Then we splurged and purchased a 9 piece Amish made dining room set and server, wow!! There was a small bit of damage to one of the 5 leaves and RCW sent a technician out to address the situation immediately and has ordered a replacement. The delivery drivers/installers were so courteous and professional. They arrived right on time and had that truck unloaded quickly and everything set in the house. We couldn't be happier with our multiple purchases for our new home! Well done RCW.
21 October 2025
Reply from RC Willey - Boise
Thank you so much Liz for the kind words for our salespeople and delivery team. We are so glad to hear that everyone made your experience the best it possibly could be while shopping with us. We hope you enjoy your new furniture and appliances, and we can't wait to see you again!
Very efficient
The men that installed the carpet did a great job and cleaned up all the old carpet and pad.
21 October 2025
Reply from RC Willey - Boise
Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Excellent Customer Service
It was a great experience, I called ahead how my email stated and as soon as I checked in I only waited about 10 minutes or less.
17 October 2025
Reply from RC Willey - Boise
Thank you so much, Nancy, for the 5-star review! We are happy to hear that you had a great experience with us, and that you did not have to wait long to get your items. We hope you enjoy your new furniture!
Reply from RC Willey - Boise
Hi Carlos! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Lonnie Noble is such an asset to the…
Lonnie Noble is such an asset to the company. I have been working with him for years and furnished 4 homes with Lonnie. Always such a pleasure to work with, The DR is in!
19 October 2025
Reply from RC Willey - Boise
Hi Paul! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Reply from RC Willey - Boise
Hello, we apologize you did not have the best experience with us.
Would you be willing to E-Mail us at customer.support@rcwilley.com with a small explanation of what happened, so we can look into your issue further?
Thank you.
Reply from RC Willey - Boise
Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.