RC Willey - Layton Reviews 

ordered online a furniture piece that is identical to two other pieces I have. Item was delivered as promised, delivery was fast and as promised.

Levi Mathis was amazing. Very attentive and he knew his product!

The RC Willey website told me I could pick up my items (2 couches and an ottoman) the next day from the Layton store. I specifically rented a UHaul truck to pick up the items. When I arrived to pick up my couches, I was informed that the items were still in transfer and would not be there for about 2 days.

I explained that I had rented a uhaul truck specifically to collect these items, and the customer service agent at will call said that she would take a discount off of the total cost of the items as compensation for the fact that I rented a truck but was then unable to pick up my items.

When I asked what the discount would be, she said it would be reflected on the receipt.

She then asked what date I would like to pick it up, and I asked if I could just have it delivered at that point, as the day was the only day I could be there to pick them up.

We scheduled a delivery date with free garage delivery, and she sent me away.

Extremely let down by the website telling me a pickup date that was not possible, the distribution center not getting my items to the store on time, and the will call team in not notifying me that morning that the couches were still being transferred.

However I did receive a discount on the purchase for my troubles of being unable to pickup the items after having rented a truck.

A frustrating experience to say the least, but glad RC Willey recognized their issue.

Now I just hope they do something to correct it from happening in the future.

Excellent service. Top notch experienced techs! RCWilley is the best place to purchase electronics!!!

after spending 3000 dollars and took some items home, my wife who is brown Complected"was told to take each item out of her bag and show the receipt.
I will never buy from RC Willey ever again. That was embarrassing and not necessary. In the last 6 years I have purchased over 8000 dollars for appliances and furniture. This is pure discrimination. Also my wife was told to empty her bag. Your response is weak and typical of RC Willey.

Very disappointed in our experience. Looking at TVs with 2 salesmen standing about 15ft from us talking. We had to go ask one of them for assistance. TV we wanted was not in stock and they didn't know when they would be available. We opted to take display model with a small discount. Also picked up a TV stand with fireplace. Had to have ot sent to store from warehouse. We opted to pick these up ourselves. Came to pick the TV up and they really had no way to protect it for me. They wrapped it in plastic, but that is pretty much it. Good thing I thought to bring blankets and cushioning. Anyway, picked up the TV stand a couple days later. Got it home and opened the box and it had a piece of the base chipped out. Called them and was told I had to bring it back for a replacement or pay $89 delivery fee. Really? In my mind, good customer service would be them bringing the replacement and taking the defective product back. Needless to say, we cancelled the sale and asked them to come pick it up, which they are doing with no fee to me. They are willing to come pick it up for free, but not to bring the replacement at the same time without me paying. Well, they lost the sale.

The dishwasher we wanted was added to the cart and it allows us to pick an install date, but the GE Profile refrigerator when added only offer pickup and no installation option. I tried 3 different days. I gave up and got a better deal at Costco and immediate installation dates. That was a $4200 loss.

Annette Vaughn was amazing to work with. She was able to find answers to the questions I had. Got a delivery set for a date that fit my wife's needs. And she was able to learn how to apply a discount. She is the reason I keep going back to RC WILLEY.

I got what I wanted at a great price. The product was quickly installed by a good installer. I got everything that I asked for and wanted.

I appreciate being able to search the website for possible items to purchase. I do not appreciate the constant emails afterward asking if I still want to make my choice. I will come back if I want. Please stop goading me to purchase.

We recently bought a dish washer, our experience was below average. The salesman wasn’t very friendly we purchased an install kit that when the delivery driver came he said he didn’t bring one. When I asked what we were going to do he just said don’t know call the store. I had an installer coming and no install kit. I called the store and it took 20 minutes on the hold and finally she came on the phone and told me I could go to the Layton store and get one but it wouldn’t be available for a couple of hours. Really, did I say I had an installer coming! I finally had her reimburse my card for the kit and I called the installer and asked him to pick one up. Not a good experience at all. Next time I’ll look closer at Home Depot.

Aaron was nice and knowledgeable but not pushy.

Josh at the Layton location was so helpful and not pushy. He answered all our questions and went above and beyond to find us information and get us discounts. I would highly recommend going to the Layton RC Willy and finding Josh to help you out! The product we got was also nicer than what we thought we could get for our budget.

Paid for delivery and install, installer showed, no microwave. Of course he was able to pick up micro quickly but .....

The delivery men were exceptionally polite, efficient and professional. Had our new bed up and ready in a matter of minutes. No damage found nor complaints from us! We will always be repeat customers.

The only negative I have is that salesman Phil estimated the install would occur first week in November but it was installed first week in December. We didn't accept the first appointment for just days before Thanksgiving, due to guests. Be aware, the timetable may be longer than expected.

BUT, the installer Roger was AWESOME. The carpet was heavy and stiff but he was a real pro and laid it down without a flaw!

Was simple!

Great customer service, superb communication and professional support!

So easy to order online and have delivery quickly.