RC Willey - Reno Reviews 

Missed the TV I bought first time as the site started at size 40", I needed smaller so I called and found they actually have one smaller but you have to know what type it is and search by Type, Not size.

Pick up process was slow with paperwork and waiting While No Other Cars were there waiting? The guy and the desk and Dock were both 4-5 stars, didn't get their names, Madelin on phone was also 4-5 star.

i was supposed to have my couch delivered. on 3/1/25. but after not getting a scheduled delivery time on 2/28 i called. someone never entered my ID after taking it and making a copy. so after waiting 2 weeks to get my couch i discover it was never ordered and now i won't get it until 3/8.

Got new flooring, the guys were quick and professional in putting my flooring in. Greg the salesman was awesome.

I would have made this a 5 star rating but I called three different times. I thought it was taken care of on the second call and the person told me RC Willey had the information that qualified me for a gift card (no service calls for 5 years with extra warranty). After not hearing anything for a couple weeks I called a third time. The rep said it showed me as qualified but it didn't look like it had been sent to me. And it had not been sent. I had done a thorough search of my email and there was nothing from RC Willey. The third person I talked with took care of it and the gift card was in my email the next day.

My husband & I went in on a Saturday morning to shop a microwave & take advantage of the President's Day Sale. It was really busy. We were replacing the one we had with the same M/W, hopefully. We were greeted by SA Tom Reece. He told us where we would find everything said he'd be there to answer any questions.
We didn't see it on the floor, so asked Tom if he would see if it was avail online...it was! Yippee! It was in stock at Sac store. It was written up, and ordered saved us money on top of the great buy, with Price Match. Told me it would be here Tues at latest.
I picked it up on Monday afternoon. It was fairly busy, but only waited 7 or 8 min. Best experience here to date.

The shopping experience was good but it went down hill afterward. We bought 2 of the same chair but only one showed up and now have to wait an extra week for the second chair we had been told was in stock at time of purchase. Very inconvenient. The chair is not as comfortable as we initially thought either. After a little while my back started hurting due to no support. Rather disappointing considering the price.

My experience was amazing! Lisa Brandt is great to work with! She was thorough and made everything easy. Much appreciated!

Reno store is lovely. We had Juan A. help us with both purchases. He would go the extra mile for you! Thanks Juan!

Hello, it seemed like we received used furniture. Some pieces were cracked and damage had been repaired and spots looked like they had been hanging around for a lone time as there was dirt that had been caked on bottoms of furniture.
One piece was damaged to the point a new one had to be ordered.
We kept all the other pieces because we were trying to unpack from moving into our new home and felt a little pressured to keep them so we could organize and didn't want to wait for new pieces

We had a great experience at RCWilley purchasing our flooring. Lucelly in the floor department is very knowledgeable and helped us decide on the perfect flooring. We did have a little hiccup but it was rectified and we were compensated immediately!

We purchase a new sectional March 2023. When it was delivered it was damaged and didn't have all of the correct parts. We were told they would make it right, they never did. July 2024 we contacted RC Willey because one of our electric recliners broke, mind you this is a not often used recliner. They charged us to sent a repair man, it is now January 2025. I have never received the correct parts, even after they made me pay for replacements, my recliner is not fixed and every time I ask to speak to a manager, I never get a call back. Don't waste your time, money or sanity.

I had a gift card that had just expired but I wanted to use it to buy an entryway console table that was only available online. I called the online customer support & she was very friendly & extremely helpful. She was able to reissue me a new gift card & took my order over the phone so I didn’t have to do it. Again she went out of her way to help me & was very pleasant! Great experience & 5 star customer service!!

I like the couch, but one recliner stopped working 2 days after delivery. I am still waiting for it to be fixed. It is a little frustrating having multiple items under warranty waiting to be fixed.

I had to just give you one star because you have not done anything yet !

Excellent sales person, helpful, knowledgeable, responsive and pleasant. Install team worked hard and paid attention to details. Overall an excellent experience for our carpet install.

I ordered a new laptop online and everything went smooth!

Excellent customer service. Quick and intelligent customer service.

Excellent buying and delivery experience. That’s why we shop at RC Willey’s

Staff are friendly and helpful. Good selection. Good quality products. Easy to order. I'm also pleased that they participated in the Giving Machine donations. Highly recommend.