RC Willey - Salt Lake Reviews 

Ordered a product on website only to be emailed the next day that its not available

Thoughtful personal attention. High quality furniture.

Easy process and fast pick up

Fantastic salesman I have had for years & delivery guys a definite 10!!!

The sales team was excellent. They answered all of my questions, helped me save money, helped me find the best washer and dryer for my needs.

I ordered something to be picked up on 12/12/24 and have not heard back about when it will be fulfilled. It only says its scheduled to be fulfilled. Very disappointing and i dont think i will be buying from rc willey anymore

Have used RC Wiley for most of my home furnishings. Sales Reps are always very helpful and have never had any problems from the time we purchased our items till they were delivered to our home. Even to Tabiona.

Pick up made so easy thank you.. but wondering why I was charged 29.00 for a speaker when on line it said 3.00 each I ordered 2 and was charged 29.00 twice.

Prices were great, selection had variety, financing is )% for a year, and the customer service and delivery folks are great!

Easy on line purchase and convenient pick up. Thank you.

Ease of mind that you can find and purchase what you want and receive it in a timely manner.

Order not ready when promised. No answer when calling for status. No idea what's happening. Ridiculous.

The guy that pulled the order was the only good thing about this visit. He was pleasant and quick. I got there and the one girl was busy and the other guy was sitting there and looked at me, but then she didn't offer to help me.I had to wait until the girl was done with her other person. There was also supposed to be a free gift but when i asked about it she acted like she didn't know what it was and said that it was usually a tape measure but didn't know so i got nothing.

I placed an online order and called before I went to pick it up since I never received an email telling me it was ready. When I went to pick it up I waited at least 30 minutes and kept asking the person at the will call desk if there was a problem and how long it would take. He was busy playing on his phone and couldn't be bothered. He said I would just have to wait. Finally another person around said they would research...they couldn't find my order and told me I would then have to go to customer service to cancel the order. There was nothing they could do to replace the items I had ordered and came to pick up because it was a different SKU. I then proceeded to customer service she didn't care to help either just saying..."so you want to cancel it." Never attempting to make it right and correct my order. I told her I would just go get it at Best Buy. You should work on your customer service and maybe have employees not on personal calls or playing on their phones while customers are around. Why would you tell me my order is ready but don’t pull it until I arrive. That doesn’t make sense…when I place an order at Target, Walmart or Nordstrom they tell me when it’s ready and I go get it. They don’t wait until I arrive, verify my ID and then pull it. Just tell your employees to be kind your customers and don’t treat me like I’m a nuisance interrupting their phone time.

We've visited RC Willey twice for appliances. This we've done after visiting Home Depot, Lowes, and other stores and finding they had nothing in stock beyond floor models and we would have to schedule delivery and wait for someone to come to our house. We love being able to get the appliance we want from a nearby warehouse and bring it home the same day. We haven't got time to mess around. We are get 'er done kind of folks. We've also been able to get quality appliances at reasonable prices and are very satisfied with the washing machine and dishwasher we purchased there. We got good warranties too which hopefully we won't need. We'll make RC Willey our fist choice going forward.

Choosing new carpeting for our jointly-owned cabin was a process that took several months. Jade was helpful and patient as various members of our group checked out samples and we sorted through requirements, likes and dislikes. She returned contacts quickly and provided all needed information. Installation went as projected, with one small exception. I requested the installers contact the member that would be there to let installers in the night before, and they did not follow those instructions, so the member did not know when they were coming. Otherwise is was a problem-free experience. Thank you

Annie, our salesperson was fabulous in Salt Lake City. She was knowledgeable, took initiative to provide us with all of the samples, information we needed. Her follow-up was amazing.
The delivery and installation went very smoothly.