Amazon.ca Reviews 302

I find with Amazon Canada online, they will not let customers write negative reviews if they have had trouble with product descriptions, seller issues etc. I recently ordered a set of folders and only received 1. When I tried to contact the company, I found out that Amazon posted contact information for a different company. When I wrote a review, they refused to accept it because I mentioned that the contact information was wrong.

This company's service has taken a turn for the worse. They used to have outstanding customer support, but now dealing with them is nothing but a headache. Delivery times are unreasonably slow now, and they seem to ignore their own warranty and return policies. I highly recommend avoiding them. If you run into any problems, expect to lose both time and money trying to get them resolved.

They used to have the best customer service for e-commerce site. They have the worst now. They also have way longer delivery times in Quebec and don't respect the warranty and return policy. Stop buying from them. If you have any problem with customer service, you will lose time and money.

Getting tired of all the Amazon deliveries that have been missing, stolen or just not delivered anywhere near on time because they refuse to use reliable logistics. Dragonfly is completely unacceptable for deliveries and you would think one of the richest companies on the planet could do better than that shady delivery service.

Amazon does not advertise that they will not refund or facilitate returns through their re-sellers who sell on their site. A reseller AMAZINGLADY did not advertise that you could not return without the buyer paying the postage to China! Shame on you Amazon for letting re-sellers scam your customers and not honouring a return and refund of the product.

Fraud and scam you and then treat you like criminals and to top it,Silenced me from posting a product review,in which I was defrauded.Here it is:
Flourish Protein Pancake & Waffle Mix, with Whey Protein (2 Pack)
RECEIVED ONLY One pack not 2
Received only one pack,wrote to them and was refused a refund or replacement without a government issued photo id.ridiculous being scammed and then treated like a criminal.

Amazon.ca sells merchandise touting Canada as America's 51st State. They don't have an ounce of respect for Canadians. Making money is apparently more important to Amazon than stopping the sale goods with offensive messages directed towards an entire country. What they're doing is beyond the pale. This is how they thank the millions of Canadian customers who have been doing business with them for years. Shame on you, Amazon.

I was promised an extension by multiple Amazon reps while I waited for a reply from the seller. I wanted to give Amazon and the seller the opportunity to solve the issue. I was promised there were notes in my file. I was promised that the calls were recorded. I also rebooked Intelcom for an item that was not picked up as scheduled by Amazon. I was told they'd come Sat at 10. Now I'm told Intelcom doesn't pick up on Saturdays. I am told that all of the reps put no notes in my file. I was told that it is against policy to listen to the quality assurance recordings. Now I "missed" both return windows, one because I gave Amazon and the seller a chance to respond and believed what multiple agents were telling me, one because of an error from their pickup company. I can no longer be a customer of Amazon due to all of this cheating. Amazon has changed their treatment of customers and I am now forced to return anything I can and end the business relationship.

Kindle Unlimited Refund
I wanted a refund for my Kindle Unlimited membership. And they asked me the reason why I cited political issue. It goes against there policy. The customer service rep was very pleasant otherwise.

I bought a weighted vest from Amazon.ca from the seller Pacearth. Prior to buying I looked at the advertised images and product descriptions and read the user reviews. All in all, it seems okay to buy the weighted vest. The vest was supposed to be built with two adjustable straps, but in reality the vest only has one. Also the vest smelled like chemicals. I refunded the purchase and wrote a bad review. Two weeks later my review is never posted. Amazon is deliberately protecting this seller for some strange reason. The seller is using fake images to advertise and sell the weighted vest....it's really terrible. It's using a bait and switch tactic to trick people into buying the product.

Out of nowhere Amazon has cancelled my order claiming a security issue with my payment method. I followed their instructions to fix the issue which included the closure of my account then recreated the account and added a new payment method which resulted, once again, in the cancellation of my order. I called my credit card company and the bank to find out what is happening and then told me they provided an authorization number for the purchase but Amazon rejected it. When I contacted Amazon support they told me it was the bank's fault.

My belief is that it is Amazon's Security AI that is overzealous. Bottom line, I'm no longer able to use Amazon.

Bought a 55 inch TV, received and the box was fine. Unpacked it and tried it and the screen was broken. Packed it back up and tried to return it. Amazon would not pick it up we had to ship it back and pay for the shipping and we would be reimbursed fully for the shipping cost. Now on the $453 spent to ship it to Ontario they want to only give us $150!!!!!!!!!!!!!! IT ARRIVED BROKEN TO US and they want us ti cover $300 of the cost

Poor customer service and poor delivery service. Packages left in the lobby against company policy or delivered at the wrong unit or wrong building. Packages are also thrown can get damage. Customer service does not seem to take customer complaints seriously and sometimes the agents speak poor English cannot understand a word they say!

Terrible bad and really cheap product ($19.99 CAD only), its TSEye app doesn't work with any of my Android phones and tablets (that work fine with different brands of security cameras including my home security system).

It came with poor instructions and during setup (after the WIFI connection), the TSEye app generated a QR code for the camera to scan but it failed every time saying something’s wrong with my WIFI password! I tried it with my Android phones and most recent tablet, and nothing worked.

I submitted my review on Amazon.ca with 1 star (the lowest that I can select). It was accepted and posted at first, then the seller complained to Amazon and they took it off.

The product in question is:

VORGUT Outdoor WiFi Security Camera, 3MP Wireless Camera for Home Security, Smart Detection, Motion Detection, Night Vision, IP66 Waterproof

Ordered on December 10, 2024
Order# 701-2179880-9668226

Negative reviews suppression at Amazon! So beware about all those 5* reviews.

Amazonm keeps wanting me to subscribe, although I am already subscribed. When I am trying to contact Amazon.ca to solve this issue, I discover there is no contact number or e-mail. Plainly, Amazon does not give a ship about its customers as long as g as I pay my subscription. Customer service this is not.

Jeff Bezos claims interest in you as customer. He better stop partying. Never order a/c units as installer fear liability and correctly so! The seller on Amazon cheats. Very clever their system. Customer service is not available (no one to call, to work through with). Jeff claims his email chain, it is AI - automated. Not a person to solve with. DOES NOT WORK. Lost 1200$. Something Jeff parties with on his boat. There is no means with Amazon to solve things.

I used to order small engine parts on Amazon and get them IN THE MORNING when they were supposed to come...delivered by POSTMEDIA. Now they use DRAGONFLY. Parcels are delivered at the end of the day and when you need it most it is consistently LATE by someone that doesn't know enough to speak. I now drive 40 miles to the city for parts....UNACCEPTABLE

Buying from Amazon is like playing roulette. Will I get the parcel? Will it arrive undamaged? Will it match the description? Will Amazon stand behind its warranty? Increasingly, the answers are NO.

Amazon allows 3rd parties to post items on their platform. They offer an A to Z warranty, that is suppose to guarantee people get their items, and the items match the description. It’s become very difficult to talk to a human when trying to contact customer service, and Amazon no longer stands behind their A to z warranty. DO NOT buy from 3rd party sellers on Amazon, unless you are prepared to lose your money. Amazon is full of 3rd party listings, trying to scam customers. Amazon won’t remove the fraudulent listings, and they won’t return your money, if you’ve been duped.

Amazon delivery is also terrible. When I first purchased my Prime membership, they guaranteed 48 hour free delivery, on products sold by Amazon. I no longer get products, sold by Amazon, quickly. Parcels are put (or thrown) on my step, and they take a picture - but the doorbell is NEVER rung, and parcels are no longer hidden from public view, behind the porch railing. My front porch also has a parcel locker, but they don’t use it. I work from home, so I’m usually home when parcels arrive, but because they don’t ring the doorbell, I don’t know my parcel is there. I’ve had numerous porch pirates take my parcels, while I’ve been home. My instructions say “Ring The Doorbell” and “Place Parcel in Locker beside The Door”. Apparently the drivers don’t care. It’s quicker to put parcel on step, take picture and leave. Amazon’s policy to take pictures, ensures parcels are visible to everyone, and are MUCH more likely to be stolen. With the pictures, Amazon isn’t standing behind stolen packages.

Hi. I have been buying on Amazon for a long long time. Had a couple issues, but the customer service was awesome and it was resolved.
I will continue use of this site, because I find tons of things I either want or need. From clothing, to house items ,to car parts, tools etc!!
Thanks Amazon.ca.
Brent.

Amazon makes it soo difficult to get some answers that you get frustrated and give up, designed that way I would guess ..They are using a 4th rate delivery company that is worse the canada post, I know that is hard to believe ..Until they offer more secure and better shipping options im done, I can't continue to spend hundreds of dollars wondering if my packages will get here in usable conditions or not at all..