Real Boiler Servicing ltd Reviews 294

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism and efficiency. Many appreciate the clear explanations provided by engineers, who take the time to detail the work done and offer helpful advice. Reviewers frequently commend the company for being reliable, punctual, and thorough in their work, often noting that they clean up afterwards. The service is often described as outstanding, with many expressing their happiness to use the company again. Some customers also mentioned receiving a full written report and honest, unpushy advice regarding potential issues.

What people talk about most

Service

Consumers find service to be positive. Many reviewers consistently praise the exceptional, outstanding, and... See more

Staff

Clients share positive opinions on staff, consistently praising their professionalism and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service, anything we needed to know was explained to us. Have carried out several annual services as well as replacing parts which were no longer working. Prompt, reliable, trustworthy! I w... See more

Company replied

Rated 5 out of 5 stars

I would definitely recommend this company. They provided a quick appointment date and the customer service was great. The service was for my elderly father home. The engineer liaised with me and updat... See more

Company replied

Rated 5 out of 5 stars

Excellent service, Ibrahim came promptly and sorted our problem out efficiently. Told us exactly what the problem was and what he had done to sort it. Working very well now. Can highly recommend.

Company replied

Rated 5 out of 5 stars

What I like about this company is... - You know when they are on their way. - They do a comprehensive job (and clean up afterwards) - You get a full written report on what they have done and hone... See more

Company replied


Company details

  1. #31 of 77 best companies in Central Heating Service
  2. #8 of 18 best companies in Air Conditioning Contractor
  3. #24 of 61 best companies in Gas engineer
  4. #27 of 121 best companies in Heating service
  5. #28 of 99 best companies in Plumber

Written by the company

You can trust Real Boiler Servicing and Maintenance to keep your home safe and warm, throughout the year. We deliver a prompt and reliable service from Enfield, North London, with excellent customer reviews. With over 17 years as registered gas safe plumbing and heating engineers, Real Boiler Servicing and Maintenance are here for your gas central heating system and offer a specialist domestic central heating system service. Real uses modern testing methods with calibrated digital equipment to collect and analyse data from your boiler. This means you get a safer, faster service that saves you money. It also helps us to understand how your boiler functions over time, so anticipating potential problems before they occur. It is strongly recommended that you have your gas boiler serviced once per year. The reasons for this are gas safety, efficient running of the boiler and economy. If you arrange to have your service before the chilly weather sets in, you can avoid the hassle of an emergency call-out for a non-functioning central heating system. Some of our services include: Central heating system repairs and maintenance Gas boiler servicing Landlords’ Gas Safety Certificate testing (CP12) Gas safety checks Radiators, valves and thermostats Smart heating controls and thermostats for greater economy Shower installation and repair Water supply pipe repairs Gas cooker installation Power flushing radiators for efficiency gains Plumbing repairs Tap repairs Most broken boilers can be fixed. We concentrate on repairing and servicing domestic boilers, quickly and efficiently. We don’t install boilers or sell new boilers. That way, our customers save money by running their gas water heaters using less energy and for longer. Customer service and integrity are at the heart of our business. For more information and reviews on Real Boiler Servicing and Maintenance please see our Facebook and Twitter.


Contact info

4.9

Excellent

TrustScore 5 out of 5

294 reviews

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Rated 5 out of 5 stars

Very happy with the service I received

Very happy with the service I received. Ibrahim was running a little late but called to let me know, apologized and offered to reschedule if it was inconvenient. Serviced the boiler, extremely polite and knew what he was doing. A problem I had with the water pressure was resolved. Sent an invoice a few days later - no money is taken on the day. I would recommend this company.

13 March 2022
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Reply from Real Boiler Servicing ltd

thank you for the fantasic detailed review

Rated 5 out of 5 stars

I've used Real Boiler for several years…

I've used Real Boiler for several years now both in my home and my rental flat and can thoroughly recommend. They provide an excellent, reliable and efficient service.

13 March 2022
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Reply from Real Boiler Servicing ltd

thank you for taking the time to leave us this great review

Rated 5 out of 5 stars

I first used Real Boiler to deal with bathroom problems

I first used Real Boiler to deal with issues in the bathroom. I met with several plumbers and Ibrahim stood apart from the rest.
He provided me with a detailed quote, sourced all the equipment required for the job (other plumbers wanted me to obtain some of the equipment directly with the Plumbers Merchant) and communicated well regarding the installation timings.
On the day of the installation, he showed me all the equipment that was going to be used, to check I was happy with it. He happily answered any questions I had and got on with the job. The bathroom was tidy at the end.
He is a professional & I will not hesitate to contact him again.

30 January 2022
Unprompted review
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Reply from Real Boiler Servicing ltd

Thank you so much for the detailed feedback, and your kind words.

Rated 5 out of 5 stars
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Reply from Real Boiler Servicing ltd

Thank you! We are happy we provided a good service and that we were able to keep supporting you after your service was completed!

Rated 5 out of 5 stars

Pleased with the service

Pleased with the service. Professional and always reliable.
I received good advice and excellent service.

2 November 2021
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Reply from Real Boiler Servicing ltd

Thank you! We are so please that you are satsfied with our services and our advice! We are always happy to help!

Rated 4 out of 5 stars

Very happy with the work

I'm very happy with Ishmael's work. He was knowledgable and very clear in his explanation of the work he carried out. I'm a bit confused about the 'out of area' extra fee of £30 when their business address is only 5 miles from my address though ! All told, I'm happy with the engineer.

25 October 2021
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Reply from Real Boiler Servicing ltd

Thank you so much! We are very happy to hear that all your problems were fixed and that you are satisfied with the completed job! Our service area radius is Enfield and surrounding boroughs and unfortunately does not vary by our office location.

Rated 5 out of 5 stars

Superb service as always

Used Real Boiler Servicing again this year for my annual GCH boiler and gas safety check and once again Ibrahim was thorough, professional and always willing to offer and share his honest and extensive advice. Cannot recommend Real Boiler Serving enough.

18 October 2021
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Reply from Real Boiler Servicing ltd

Thank you so much! We are happy your boiler and appliances are safe! We really appreciate your business and positive review!

Rated 5 out of 5 stars

Prompt and thorough servicing of gas…

Prompt and thorough servicing of gas boiler and appliances

15 October 2021
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Reply from Real Boiler Servicing ltd

Thank you so much, Jeremy, for sharing this review! We are happy to help and pleased to know that everything is safe and works well!

Rated 5 out of 5 stars

Boiler service

Boiler service and bathroom taps changed. Very pleased.

28 September 2021
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Reply from Real Boiler Servicing ltd

Thank you for showing your appreciation! We are glad we could help!

Rated 5 out of 5 stars

Absolutely Superb

Communication: Perfect. Apointment arrival: Perfect. Workmanship: Superb Customer service: Superb Very highly recomended.

9 September 2021
Unprompted review
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Reply from Real Boiler Servicing ltd

Thank you very much for your feedback! We really appreciate it!

Rated 5 out of 5 stars

Another great job carried out by…

Another great job carried out by Ibrahim. Maintenance and service of boiler satisfactorily carried out. Reliable and 100% recommended.

30 August 2021
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Reply from Real Boiler Servicing ltd

Thank you for your review, Yasmin! We appreciate it, and are always happy to help!

Rated 5 out of 5 stars

A prompt and reliable service

A prompt and reliable service.

The fitter came on time ordered the boiler part and fitted it in quickly the following day.

29 June 2021
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Reply from Real Boiler Servicing ltd

Thank you for taking the time to leave us your review

Rated 5 out of 5 stars

Outstanding

Boiler change with upmost professionalism.
Tidy and neat work. No query is too much, always answered with useful advice. Recommended for all related works and plumbing.

21 June 2021
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Reply from Real Boiler Servicing ltd

thank you for your feedback, was a pleasure working with you

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