Real Foods Reviews 

4,825
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and wide variety of products, often finding items that are difficult to source elsewhere. The ordering process is generally straightforward and efficient, with many appreciating the careful packaging of their goods. Reviewers frequently highlight the prompt and reliable delivery service, noting that orders arrive quickly and in good condition. People also commend the helpful staff and overall great service provided. However, some customers also noted occasional issues with delivery, including damaged packaging, items left exposed, or unexpected delays. A few other people also felt that specific product items were not always up to standard, or that incorrect products were sent without prior notification.

What people talk about most

Product

Customers had positive experiences with product, often praising the good quality of items and produce, with... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Quality

Consumers find quality to be positive, consistently reporting good to excellent quality items, produce, and... See more

Order

Reviewers frequently express satisfaction with the ordering process, highlighting its ease and efficiency,... See more

Service

Users describe positive interactions with service, consistently reporting it as great, fast, and efficient.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first order went very smoothly, not the fastest but it was delivered from Scotland to South East England! Very well packaged, care was clearly taken. I also love that Real Foods is a long-running i... See more

Rated 5 out of 5 stars

My husband was given some pumpkin flatbreads at a pub lunch when we were on holiday in Devon. It took me a while to identify them (Olina’s) and I was delighted to find them stocked by Real Foods. They... See more

Company replied

Rated 5 out of 5 stars

I order regularly from Real Foods. It stocks good quality good value products that I can't get in our local shops. The wide range of ethically sourced, vegan and vegetarian ingredients is fantastic. I... See more

Company replied

Rated 5 out of 5 stars

ReaFoods has gradually shifted towards selling brands, away from "ingredients". But the ingredients are still there, in droves, and very high quality they are too. Deliveries work well with good comms... See more


Company details

  1. Fitness and nutrition
  2. Online Food Ordering Service
  3. Pharmacy
  4. Supermarket

Information provided by various external sources

For 50 years Real Foods has been at the forefront of natural food retailing and is the largest Scottish retailer of vegetarian, Fairtrade, organic, gluten-free, vegan, wheat-free and special diet food.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(4,825)

81 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Was happy to pay a little more because…

Was happy to pay a little more because we like the laundry liquid scent. Unfortunately we were sent the wrong scent to what we ordered and could have paid less for this scent elsewhere.

8 June 2026
Unprompted review
Real Foods logo

Reply from Real Foods

We're very sorry that you received the wrong scent. We understand how disappointing this is, especially when you specifically chose and paid extra for a particular product. Thank you for your feedback, and please accept our apologies for the mistake.

Rated 4 out of 5 stars

Great quality food

Great quality food, promptly dispatched with the free delivery for quantity and no surcharges.

Packaging not appropriate for a heavy object however, and fell apart somewhere in transit but with goods inside intact.

8 June 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for your honest review!

We are delighted to hear that you are happy with the quality and delivery.

I am sorry to hear about the dispatch and we will work on this, with our couriers and packers.

Rated 5 out of 5 stars

Real Food is excellent

Real Food is excellent! Ive been ordering for years and a few things went wrong, but it was not their fault. That was ordering apple compot in glass jars -they broke. ...... not their fault. But that isnt the point, the point in this review , is to express the outstanding excellent quality and uniquiness like artichokes and wild garlic, of their fresh vegatables, salads they add flowers to their hand selected salads , it is truly the best fresh produce and all organic, available in the UK I reckon. I cant get organic apricots or onions at tesco but I can at Real Food! I live in NW Wales and they deliver here by DPD free- Thank you real food team, you are Stars! With Grattitude and deep appreciation- Catherine

21 May 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for your lovely review!

We are delighted that we could make things work for you.

The whole team look forward to continuing to provide you with fresh organic produce.

Rated 5 out of 5 stars

Fabulous lerida figs

Fabulous lerida figs, fast delivery and great communication throughout.

22 May 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for your review!

We are happy to hear that you were satisfied with our products, delivery and service.

We look forward to processing your next order.

Rated 5 out of 5 stars

easy to order

easy to order, delivery in specified time

20 May 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for sharing your review!

Glad to hear that we were able to make the process as smooth as possible for you.

Rated 5 out of 5 stars

Wild Garlic

I have ordered Wild Garlic through Real Foods and it arrived fresh and well packaged. I couldn’t find any near where I leave so this was amazing.

14 May 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for your kind review!

We are glad to hear that everyhing arrived to you in perfect condition.

Rated 5 out of 5 stars

Excellent Service

I have been a customer of Real Foods for almost 10 years and appreciate their exceptional quality of food and service.

17 May 2026
Unprompted review
Real Foods logo

Reply from Real Foods

We really appreciate your support over the last 10 years!

From all at Real Foods, we look forward to continuing to supply you with great products and service.

Rated 5 out of 5 stars

Great selection of products

Great selection of products that you can't find in the shops. Very fast - next day delivery. Thanks.

12 May 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for leaving a review!

Your support means alot to us.

- From all at the Real Foods Team

Rated 5 out of 5 stars

Excellent product at a good price

Excellent product at a good price and reliable quick delivery.

11 May 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for your review.

It's great to hear that you are satisfied with our service.

We look forward to processing your future orders.

Rated 5 out of 5 stars

Great product range

Great product range, quick delivery, minimal packaging. Excellent, highly recommended

6 May 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for your kind words!

We look forward to continuing to provide our efficent service for you.

Rated 5 out of 5 stars

Real Foods is now my main supermarket

Real Foods stock many brands and products that are hard to find in mainstream supermarkets and local independent shops. Real Foods has become my first choice 'supermarket'. The customer service is excellent, very fast response from real people. The delivery time is fast, the orders accurate and well packed in recyclable packaging.

7 May 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you very much for shopping with us and leaving this review!

We appreciate your support and generous words.

We look forward to processing your next order.
-Real Foods Team

Rated 5 out of 5 stars

Great experience all round

Easy to use, informative website. Thought there was a problem with postage, quickly responded to and package located. Quick delivery. Fresh, clean well packaged produce. A great experience and purchase. Thank you

1 May 2026
Unprompted review
Real Foods logo

Reply from Real Foods

We are so glad you had a great experience and thankyou for sharing!

Rated 5 out of 5 stars

No problems

No problems, quick transaction. Very good.

20 April 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Your feedback is much appreciated!

We are glad to hear that you are happy with our service.

Rated 5 out of 5 stars

We order regularly from here

We order regularly from here, bulk buying our loo roll, with occasional other things also - the delivery is prompt & it’s cost effective for us. Communication is always good with any issues.

30 April 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for your review, it means alot to us!

We are delighted to hear that you are happy with our efficent services.

Rated 5 out of 5 stars

I've been using this company for years…

I've been using this company for years and never had an issue. Great choice of products which I struggle to find elsewhere. Helpful descriptions of products including if plastic free, vegan etc. Good communication, well packaged and fast delivery

27 April 2026
Unprompted review
Real Foods logo

Reply from Real Foods

We appreciate your feedback!

It's great to hear that you have been happy with our products and service for years.

We look forward to continuing to offer quality in our service and products.

From the Real Foods Team we thank you for being a long standing customer with us.

Rated 5 out of 5 stars

Excellent products and fast delivery

Great choice of products which are of excellent quality. I love the organic oat groats 😍 which are not readily available elsewhere. Communication was great and delivery was swift. I would highly recommend

22 April 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for your lovely review!
We really appreciate your feedback and are glad to hear that you are happy with the quality of our service and products.

Rated 5 out of 5 stars

great quality

I don't have a good health food store near me so I always order from Real Foods. Their own brand nuts, seeds, flours etc. are great quality and reasonably priced, and they've a good range of organic products. Delivery is always efficient and they prioritise sending whole order once available rather than split it over a few days.

26 April 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for your review!

I am delighted to hear that you are happy with our product range and deliveries.

Rated 1 out of 5 stars

Dumped on front step.

Tracking didn't work (bounced between Parcelforce & Royal Mail). No advance notification. Delivery was dumped on the front doorstep while we were away. Left out overnight in paper/cardboard packaging that had burst open. Not very clever for a perishable food delivery!

24 April 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for your honest review.

We are sorry to hear that you had issues with our couriers.

If this occurs next time, please let us know.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look