Real Foods Reviews 

4,827
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of high-quality products, highlighting many unique and hard-to-find items not available elsewhere. Reviewers frequently commend the efficient service, straightforward ordering process, and the prompt delivery of their purchases. Many also noted that items arrive carefully packed, ensuring products are protected during transit. However, some customers also noted issues with packaging, reporting instances of damaged boxes, split bags, or broken items upon arrival. These concerns sometimes led to contents being mixed or difficult to handle, with some heavy deliveries requiring better boxing.

What people talk about most

Product

Reviewers mention positive feedback about product, praising the great selection of good quality items, many... See more

Delivery service

Consumers find delivery service to be positive, frequently praising its speed and efficiency, with many... See more

Quality

Clients share positive opinions on quality, consistently praising the excellent and superb quality of both... See more

Order

Customers consistently note positive experiences with order, praising the ease and speed of the ordering... See more

Service

Reviewers highlight positive aspects of service, consistently praising its reliability, speed, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first order went very smoothly, not the fastest but it was delivered from Scotland to South East England! Very well packaged, care was clearly taken. I also love that Real Foods is a long-running i... See more

Rated 5 out of 5 stars

My husband was given some pumpkin flatbreads at a pub lunch when we were on holiday in Devon. It took me a while to identify them (Olina’s) and I was delighted to find them stocked by Real Foods. They... See more

Company replied

Rated 5 out of 5 stars

I order regularly from Real Foods. It stocks good quality good value products that I can't get in our local shops. The wide range of ethically sourced, vegan and vegetarian ingredients is fantastic. I... See more

Company replied

Rated 5 out of 5 stars

ReaFoods has gradually shifted towards selling brands, away from "ingredients". But the ingredients are still there, in droves, and very high quality they are too. Deliveries work well with good comms... See more


Company details

  1. Fitness and nutrition
  2. Online Food Ordering Service
  3. Pharmacy
  4. Supermarket

Information provided by various external sources

For 50 years Real Foods has been at the forefront of natural food retailing and is the largest Scottish retailer of vegetarian, Fairtrade, organic, gluten-free, vegan, wheat-free and special diet food.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(4,827)

80 reviews in the last 12 months

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Rated 5 out of 5 stars

great quality

I don't have a good health food store near me so I always order from Real Foods. Their own brand nuts, seeds, flours etc. are great quality and reasonably priced, and they've a good range of organic products. Delivery is always efficient and they prioritise sending whole order once available rather than split it over a few days.

26 April 2026
Unprompted review
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Reply from Real Foods

Thank you for your review!

I am delighted to hear that you are happy with our product range and deliveries.

Rated 1 out of 5 stars

Dumped on front step.

Tracking didn't work (bounced between Parcelforce & Royal Mail). No advance notification. Delivery was dumped on the front doorstep while we were away. Left out overnight in paper/cardboard packaging that had burst open. Not very clever for a perishable food delivery!

24 April 2026
Unprompted review
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Reply from Real Foods

Thank you for your honest review.

We are sorry to hear that you had issues with our couriers.

If this occurs next time, please let us know.

Rated 5 out of 5 stars

Great quality food

Very good service. I have ordered from them a few times now and the quality of the foods they supply both fresh and dried is excellent. They also have a much larger variety of organic products available in their online shop than many other places.

22 April 2026
Unprompted review
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Reply from Real Foods

Your feedback is much appreciated!

We are glad to hear that you are happy with our service and our range.

Rated 5 out of 5 stars

Great service, great food

I order regularly from Real Foods. It stocks good quality good value products that I can't get in our local shops. The wide range of ethically sourced, vegan and vegetarian ingredients is fantastic. I also appreciate the good communication from Real Foods about my order, and that they give the option of holding the order to get items that are not in stock. Great service, great food.

19 April 2026
Unprompted review
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Reply from Real Foods

Thank you for leaving a review!

We are really happy to hear that you satisfied with our service and product range.

We look forward to continuing to supply you with quality products and service.

Rated 5 out of 5 stars

Great service, great value.

Whenever I’ve ordered from Real foods, they’ve sent the order out really quickly (and because the product is in glass jars), well protected. The products that I purchase are great value too.

10 April 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for your lovely review!
We really appreciate your feedback and are glad to hear that you are happy with our products and delivery.

Rated 4 out of 5 stars

Good

Good, efficient service and delivery.

15 April 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for your review!

I am delighted to hear that you are happy with our efficent service and delivery.

Rated 5 out of 5 stars

Easy to order

Easy to order, quick dispatch. Ordered Monday evening, arrived Wednesday lunch time.16/3/24

16 March 2026
Unprompted review
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Reply from Real Foods

Thank you for your review.

It's great to hear that you are satisfied with our service.

We look forward to processing your future orders.

-Real Foods Web Team

Rated 4 out of 5 stars

Great choice

Great choice, prompt and reliable service!

19 February 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for leaving a review!

We are delighted that you were happy with our service.

Rated 5 out of 5 stars

Real Goods is fantastic

Real Goods is fantastic! I went often to their shoppe in Edinburgh to get dried goods - beans, lentils and rice. Always a great variety and terrific quality. Now that I don’t get to Edinburgh as often, I tried their online service for first time. Same variety, quality and prompt delivery!

14 February 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for leaving a review!

It's great to hear that you are happy with both our shop and online store. We look forward to processing your future orders.

- Real Foods Team

Rated 5 out of 5 stars

Recommended

Great products online
Fair Prices
I am super happy, the suma apple concentrate is back in stock and on shelves
Items arrived in tact
Will definitely purchase again here.

13 February 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Thanks for your lovely review!

We're thrilled you enjoyed your experience with us.

Rated 5 out of 5 stars

excellent range of products

excellent range of products - things I can't get anywhere else, especially Fair Trade goods. Threshold for free postage is good - It suits the quantity of things I normally buy each time.

13 February 2026
Unprompted review
Real Foods logo

Reply from Real Foods

We're delighted that you are happy with our range of products!

Thank you for taking the time to leave us a review.

Rated 2 out of 5 stars

I will not be shopping there again.

I will not be shopping there again.
After products from my order were replaced without me being asked or clearly informed before dispatch, the person who responded to my email attempted to explain that white Italian Jasmine rice is the same as long grain rice produced in Thailand.
I was also told that the change in weight — regarding the rice paper that was replaced — was due to the manufacturer, but apparently it was not considered necessary to inform me that I was paying the same price for a smaller quantity, even if it is only 10 grams.
This is a matter of principle, not money.

5 February 2026
Unprompted review
Real Foods logo

Reply from Real Foods

We are sorry that you were not happy with some aspects of your order. The rice you received was as described on our website and is Jasmine rice which comes primarily from Thailand. It is not being sold as Italian rice. We are sorry you were not informed about the change of size of the rice paper. Unfortunately manufactures do make changes to the size of products from time to time without informing us.

Rated 5 out of 5 stars

A very good company

I've placed orders with Real Foods in Edinburgh for a few years and have always been very satisfied with the products they have available, being able to buy in bulk and also their customer service. I would definitely recommend them.

4 February 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Your feedback is much appreciated!

We are glad to hear that you are happy with our service.

Rated 5 out of 5 stars

Quality

I have been ordering from Real Foods for some time. A well-established organisation, purveying high-quality food, well sourced, and they are an organisation with good ethical values.

They always deliver promptly, and give immediate help with any problems. Very highly recommended.

1 February 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you so much for your kind words!

We really appreciate your support.

Rated 5 out of 5 stars

A really good shopping experience. Thank you!

I'm really pleased with my Realfoods order. Their website was really easy to use and listed many items at a fair price that I will probably purchase in future.

The delivery price was quite reasonable and my order was dispatched in a few days.

A great shopping experience!

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Bergamots

I have purchased bergamots from Real Foods several times over the last few months. They have arrived fresh the next day after packaging and have made very tasty marmalade. No doubt I shall be buying from them again

23 January 2026
Unprompted review
Rated 5 out of 5 stars

My first order went very smoothly

My first order went very smoothly, not the fastest but it was delivered from Scotland to South East England! Very well packaged, care was clearly taken. I also love that Real Foods is a long-running independent shop and I've already noticed some great products that are hard to find elsewhere. I took advantage of a 'manager's special' daily discount, hopefully I can find more competitive deals in the future. Recommended.

14 January 2026
Unprompted review

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