Real Foods Reviews 

4,829
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of high-quality products, highlighting many unique and hard-to-find items not available elsewhere. Reviewers frequently commend the efficient service, straightforward ordering process, and the prompt delivery of their purchases. Many also noted that items arrive carefully packed, ensuring products are protected during transit. However, some customers also noted issues with packaging, reporting instances of damaged boxes, split bags, or broken items upon arrival. These concerns sometimes led to contents being mixed or difficult to handle, with some heavy deliveries requiring better boxing.

What people talk about most

Product

Reviewers mention positive feedback about product, praising the great selection of good quality items, many... See more

Delivery service

Consumers find delivery service to be positive, frequently praising its speed and efficiency, with many... See more

Quality

Clients share positive opinions on quality, consistently praising the excellent and superb quality of both... See more

Order

Customers consistently note positive experiences with order, praising the ease and speed of the ordering... See more

Service

Reviewers highlight positive aspects of service, consistently praising its reliability, speed, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first order went very smoothly, not the fastest but it was delivered from Scotland to South East England! Very well packaged, care was clearly taken. I also love that Real Foods is a long-running i... See more

Rated 5 out of 5 stars

My husband was given some pumpkin flatbreads at a pub lunch when we were on holiday in Devon. It took me a while to identify them (Olina’s) and I was delighted to find them stocked by Real Foods. They... See more

Company replied

Rated 5 out of 5 stars

I order regularly from Real Foods. It stocks good quality good value products that I can't get in our local shops. The wide range of ethically sourced, vegan and vegetarian ingredients is fantastic. I... See more

Company replied

Rated 5 out of 5 stars

ReaFoods has gradually shifted towards selling brands, away from "ingredients". But the ingredients are still there, in droves, and very high quality they are too. Deliveries work well with good comms... See more


Company details

  1. Fitness and nutrition
  2. Online Food Ordering Service
  3. Pharmacy
  4. Supermarket

Information provided by various external sources

For 50 years Real Foods has been at the forefront of natural food retailing and is the largest Scottish retailer of vegetarian, Fairtrade, organic, gluten-free, vegan, wheat-free and special diet food.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(4,829)

82 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good first experience

First time I've used Real Foods company, a friend recommended the pomegranate juice for quality and value for money. Best quality I've tasted and cheaper than Amazon for 6 x 946mls even with delivery charge!!! Will be ordering again in due course. Ordering was easy and delivery came within 3 days, very acceptable.

22 October 2024
Unprompted review
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Reply from Real Foods

Thank you for taking the time to leave a review!

Rated 1 out of 5 stars

Terrible customer service

First order delayed as items out of stock. 2nd order had one item out of stock so received an email "held for 7 days". 2 weeks later still no order or further correspondence.
I contacted them and was informed they were holding as " I hadn't paid as the paypal payment hadn't 'been successful 'when I ordered ". Could they not have informed me instead of waiting 3 weeks for me to contact them asking where my order was.
I have cancelled the order and won't be shopping with Real Foods again.

21 October 2024
Unprompted review
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Reply from Real Foods

We do apologise for this mistake and for not contacting you sooner. There was a technical error with your order which caused it to escape our normal processing systems. That has been rectified and hope you might try us again.

Rated 5 out of 5 stars

Had the products i like at a good…

Had the products i like at a good price, they were short of stock but communicated well and gave me delivery options and now I've got everything i need. Will order again.

20 October 2024
Unprompted review
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Reply from Real Foods

Thank you for taking the time to leave a review with us.

Rated 5 out of 5 stars

Real Food company is great.

Real Food company is very reliable and high quality of products. Customer service is very friendly, helpful and professional. I highly recommend this company.

18 October 2024
Unprompted review
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Reply from Real Foods

Thank you for taking the time to leave a review for us, it is greatly appreciated.

Rated 5 out of 5 stars

Well packed

Well packed, on time delivery

10 October 2024
Unprompted review
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Reply from Real Foods

Thank you!

Rated 5 out of 5 stars

Exceptional Choice and Quality

Their recipes are great and it’s really easy to put the required ingredients in your basket, and only the quantity you require. Cutting down on waste in your cupboards.
Excellent range of products, that aren’t found in the major supermarkets.
Products arrive well packed, with good ‘use by’ dates.

18 October 2024
Unprompted review
Rated 4 out of 5 stars

Mixed bag

They had what I wanted, fresh, organic turmeric. Sadly a lot of what turned up was very small pieces, a nightmare to peel and pretty much guaranteed to rot if planted sadly. Some bits were great, it's just 50% of the weight wasn't great.

15 October 2024
Unprompted review
Rated 5 out of 5 stars

Good service

It always arrives promptly and is very well packaged

10 October 2024
Unprompted review
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Reply from Real Foods

Thank you for taking the time to leave a review!

Rated 5 out of 5 stars

Very efficient service

The items I ordered were dispatched within a couple of days and were delivered without any issues to my home. I place orders intermittently with Real Foods because they stock items that I would have difficulty finding elsewhere and I appreciate the level of service they offer.

5 October 2024
Unprompted review
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Reply from Real Foods

Thank you for taking the time to leave a review, we really appreciated this. We are glad to hear you are happy with the service we provide.

Rated 1 out of 5 stars

Not happy

Not received my order after it being placed a week ago on Monday. I have tried to ring you, filled in a form on your website and emailed you with no response. The last order my ginger was mouldy. You did refund me but this is now my 3rd order and you send me an email to review you yet I haven’t even received my order!!!!!! Bb

5 October 2024
Unprompted review
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Reply from Real Foods

We do apologise for no response, unfortunately at the time of you contacting us we were closed for the weekend, we did speak to you on the Monday and arranged a redispatches of the missing order as requested.

Rated 5 out of 5 stars

Great range, easy ordering

Real Foods has a great range of produce. The ordering process is easy given the number of items there are in stock. The staff are friendly and helpful. They are excellent about advising about stock levels and provide choice of waiting to complete the order. Items arrive quickly and well-packed. Ther

20 September 2024
Unprompted review
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Reply from Real Foods

We are always happy to hear that customers enjoy the range of produce we offer and the service we provide. Thank you for taking the time to leave a review, we really appreciated it.

Rated 5 out of 5 stars

Great products, great prices, great service

Have always delivered excellent products at excellent prices. Top service that's been consistent for years. Keep it up!

25 September 2024
Unprompted review
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Reply from Real Foods

Thank you for leave a review, we really appreciate you taking the time to do this. We are glad to hear you are happy with the service we provided.

Rated 5 out of 5 stars

Would recommend

Would recommend
Top notch wines, good range of quality herbs and spices. The lemongrass and lychee kamboucha is delicious!
Everything is very well packed.

21 September 2024
Unprompted review
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Reply from Real Foods

Thank you for taking the time to leave a review, it is always appreciated. We are glad to hear you are happy with the products and service we provided.

Rated 4 out of 5 stars

Good customer service

My PayPal payment did not go through for some reason and I was emailed and asked to contact customer services to complete the order. It was very difficult getting through to them by phone but I eventually emailed and they called me back a couple of days later. In order to pay through PayPal I had to cancel and then resubmit my order but once payment was taken the goods were sent out the same day.
Despite there being a problem, customer service were friendly, helpful and dealt with things quickly and efficiently.

16 September 2024
Unprompted review
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Reply from Real Foods

Thank you for taking the time to leave a review with us, we really do appreciate it.

Rated 5 out of 5 stars

Good web site, good purchase

Good web site, easy to use, products clearly displayed and itemised.

10 September 2024
Unprompted review
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Reply from Real Foods

Thank you for taking the time to leave such a wonderful review, it is greatly appreciated.

Rated 5 out of 5 stars

First order and definitely not the last

First order and definitely not the last. Great communication from the team and items arrived in good condition. Hasta la vista!!

3 September 2024
Unprompted review
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Reply from Real Foods

Thank you for taking the time to leave a review, it is really appreciated. We are really glad to hear you are happy with the service we provided.

Rated 2 out of 5 stars

Not as great fruit and vegetables what…

Not as great fruit and vegetables what I was hoped to see. Some fruit old and not nice looking. Not going to order again from them. No apologie after receiving badly packaged parcel and with old and not nice looking fruit. I did get small refund but still not happy with the product at all.

30 August 2024
Unprompted review
Real Foods logo

Reply from Real Foods

We do apologise that the packaging wasnt to our usual standards, we have passed this information onto our packing team for future reference. We can see we did issue a full refund on the damaged items for you.

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