Watch purchased was a Seiko. After 18 months it stopped. I was unable to contact the company, email failed to deliver and phone number was also unobtainable. Took the watch to a Seiko dealers who exam... See more
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Emailed a number of times with a query no response but sent email for feedback. Hence low rating. Watch bought in December and part come off already Update, Matter resolved since previous review Se... See more
Company replied
This was a present last Xmas a Marc jacobs watch & when clocks went forward in March I didn’t put the winder back in properly, hence lost a few weeks later! I emailed RWC to ask if they did repairs af... See more
Amazing company to deal with. Sent my son’s watch back after having it for one year as something had come loose. Communication was excellent, a return form was issued and I had a brand new watch withi... See more
Company details
Written by the company
Welcome
Contact info
United Kingdom
- help@realwatchcompany.com
- realwatchcompany.com
3.4
Average
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Reply from Casino
Hello Julie,
Thank you! We're delighted you’re happy with the watch and the fast delivery. Enjoy your new timepiece!
Regards,
RWC Team
Reply from Casino
Hello Mary,
Thank you for your kind words about the watch! We're delighted to hear that you love it.
Thank you for your time and support!
Regards,
RWC Team
Emailed a number of times with a query…
Emailed a number of times with a query no response but sent email for feedback. Hence low rating. Watch bought in December and part come off already
Update, Matter resolved since previous review Service has be great, communication excellent and couldn’t fault the company. Thank you for being supportive
10 December 2023
Reply from Casino
Hello Kerry,
We are very sorry to hear about this.
We would be happy to assist you. Please reach out to us via email:
help@realwatchcompany.com
Thanks!
RWC Team
This was a gift for my daughter and she…
This was a gift for my daughter and she loves it
17 November 2023
Reply from Casino
Hello Stephen,
Thank you for sharing this lovely feedback! So happy to hear that your daughter loves her gift. Knowing that our watch brought joy to a special moment means a lot to us.
Regards,
RWC Team
Reply from Casino
Hello Rod,
Thank you for your feedback! We're glad to hear that the delivery was quick and the item met your expectations. If you have any other needs or questions, please don't hesitate to contact us.
Regards,
RWC Team
Reply from Casino
Hello Ben,
Thank you for your review! Glad to hear that you appreciate the timeless elegance of your Gucci watch. If you have any further feedback or questions, please don't hesitate to reach out. Enjoy your beautiful timepiece!
Regards,
RWC
Great Customer Service
Great Customer Service. Immediate response to emails. Very happy customer - thank you!
14 May 2024
Unprompted review
Reply from Casino
Hello Kathy,
Thank you so much for your kind words! We are happy to hear that you had a great experience with our customer service team. Your satisfaction is our top priority, and it's wonderful to know we can assist you promptly.
Regards,
RWC
Armani watch
I purchased an Armani watch for my son for Christmas and its been perfect. Would highly recommend!
10 November 2023
Reply from Casino
Hello Rachel,
Thank you for your wonderful review! We're delighted to hear that the Armani watch has been the perfect gift for your son. Your recommendation means a lot to us. If you need any further assistance or have any questions, feel free to reach out.
Cheers!
RWC
Highly competitive pricing
Great choice, great price and really fast secure delivery. It was bought as a present and the recipient was absolutely delighted with the watch.
9 November 2023
Bought a brand new watch had a part…
Bought a brand new watch had a part missing, could not replace, took months to compensate me again.
Will not use these again
4 November 2023
Reply from Casino
Hello Simon,
We're truly sorry to hear about your experience. It took us a few days to look for the missing part from suppliers, and we apologize for any inconvenience this caused. A full refund has been issued. We strive to provide the best service possible, and we understand your frustration with the delay in compensation. Please know that we take your feedback seriously and will use it to improve our processes.
Regards,
RWC Team
A refreshingly honest approach.
After discovering an issue with an old order, not the fault of the Real Watch Company, we have been really happy with the way they worked with us to rectify and resolve it, making sure we were not financially compromised.
24 April 2024
Unprompted review
Awful service
Awful service ordered a watch for my partners 60th birthday was sent the wrong one didn’t realise until she opened it. Customer service was non existent didn’t want to know. Would never ever recommend I was left with a watch that was nothing like what I ordered what a scam.
20 October 2023
Reply from Casino
Hello Mike,
We're truly sorry for the inconvenience you've experienced. It seems there might have been an issue with our contact details on the website, and we apologize for any confusion this may have caused. We've thoroughly checked our inbox and unfortunately couldn't locate any emails from you.
To expedite the resolution of your returns and address any concerns, please don't hesitate to reach out to us directly at help@realwatchcompany.com
We're committed to ensuring your satisfaction and would be more than happy to assist you promptly.
Regards,
RWC Team
We purchases two watches and apparently…
We purchases two watches and apparently both of them dials are larger in size. we have sent emails as advised in the return policy but no response inspite of repeated reminders. very bad customer service. hope this review would encourage them to respond and help us return the products in time within the return policy.
11 April 2024
Unprompted review
Reply from Casino
Hello NS,
We are very sorry to hear about this.
We've searched thoroughly in our database for your order details but unfortunately couldn't find them.
To expedite the resolution of your returns and address any concerns, please don't hesitate to reach out to us directly at help@realwatchcompany.com
Regards,
RWC Team
Satisfied
I brought a watch for my daughters 18th birthday. The strap broke within month. Exchange or refund was offered.
Full refund given.
9 April 2024
Reply from Casino
Hello Alisa,
We sincerely apologize for the inconvenience you've experienced with your daughter's watch. Your satisfaction is of utmost importance to us, and we regret that the product hasn't met your expectations. A refund has been issued and should reflected in your account.
Regards,
RWC Teams
Great seller great product
Great seller, great product. I ordered two watches from here. They arrived as soon as possible. I bought one for my friend and he liked it very much, so great products, great seller.
4 April 2024
Unprompted review
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