Rearo Reviews 1,876

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and friendly demeanor, making the entire process from selection to delivery smooth and pleasant. The products, including shower wall panels, worktops, and splashbacks, are frequently described as high quality, and the ordering system is noted for its ease of use. Reviewers also highlight the excellent service, prompt communication, and reliable delivery, often mentioning that items arrived on time and undamaged. However, some customers experienced issues with delivery times, noting that it took the full promised period or that items arrived damaged. A few people also reported problems with sample orders, either receiving incomplete orders or experiencing significant delays. Additionally, there were occasional concerns about the quality or color match of accessory items like edging trim.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Product

People report positive experiences with the product. Customers praise the excellent quality of the products,... See more

Service

Consumers consistently report positive experiences with the service. Many praise the helpful and professional... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the helpful and friendly delivery... See more

Order

Customers consistently note positive experiences with order. Many reviewers highlight the ease of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff at Rearo Glasgow are terrific. Helpful, knowledgeable and patient they clearly explained to a novice like me how to successfully install ceiling cladding, worktops, splashbacks, floor tiles... See more

Rated 5 out of 5 stars

Found a splashback online which we thought would look well in the new kitchen. The option was there to order a free sample which we did. Arrived quickly but was not really a suitable match. However, w... See more

Rated 5 out of 5 stars

We're giving our shower room a refresh & wanted wetwall to match what's already in the shower enclosure. Really easy ordering system. The only issue was that it took the full 10 working days for... See more

Rated 5 out of 5 stars

Ordered shower wall panels, from start to finish communication was excellent. The panels arrived damaged and were no longer in stock. Jordan in Aberdeen went out of his way to help source alternati... See more


Company details

  1. #9 of 107 best companies in Bathroom Renovator

Information provided by various external sources

Rearo has been innovating quality bathroom and kitchen products since 1991. Manufacturing from our 60,000 sq ft facility in Glasgow, our team of highly skilled craftsmen create first class products for both the domestic and commercial markets.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Impressive staff!

I was impressed by the service at Rearo. Kieran was especially helpful and gave me lots of advice and the answer to all my queries. What a pleasure to have a member of staff who had all the knowledge I needed with a lovely manner!

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Impeccable service throughout

The simplicity and professionalism was second to none.
From the phone call order through to the delivery or which the driver was extremely helpful and courteous.
Will definitely be using retro again 👏

26 August 2025
Unprompted review
Rated 5 out of 5 stars

We're giving our shower room a refresh…

We're giving our shower room a refresh & wanted wetwall to match what's already in the shower enclosure.
Really easy ordering system.
The only issue was that it took the full 10 working days for us to get the delivery which was a pain as we were good to go apart from wetwall but Ryan did offer an alternative with a quicker delivery if we wanted.

4 September 2025
Rated 4 out of 5 stars

Ordered a worktop for a customer and…

Ordered a worktop for a customer and asked if it came with edging to be told it did. When it got delivered there was no edging with it and this meant that I had to go and pick something up from them that would let me get the job done.

28 August 2025
Rated 5 out of 5 stars

First time dealing with this company &…

First time dealing with this company & shall definitely be using again! Product is great quality & staff couldn’t have done enough to support me. They even cut to size for us for ease.
I have passed on many recommendations to friends for their own homes & businesses.

28 August 2025
Rated 5 out of 5 stars

Very satisfied Inverness

Jordan in the Aberdeen was amazing to deal with. Very helpful and knowledgeable about my order. The order arrived when it was supposed to all the way to Inverness .Excellent service. Thank you.

11 August 2025
Rated 1 out of 5 stars

Don't touch this company

We brought an island kitchen worktop 900x3000 it was delivered by one driver who asked my wife to help unload , this thing was so heavy it's ridiculous, luckily our Electrician was working so he lifted it with driver , had our kitchen fitted last week, came to unwrap and it was scored both sides , full length, after contacting to complain they stated you have 3 days to check it and washed their hands of it , customer service at its finest !! Horrible attitude

7 August 2025
Unprompted review
Rearo logo

Reply from Rearo

Hi Kevin,

Thank you for taking the time to write this review.

Whilst Rearo are the manufacturer of the product, you did not purchase this item from us; you bought it from a distributor. Whilst we did carry out the delivery, our delivery terms of a one-driver kerbside delivery are clearly stated on our website, and would have been relayed to the company you purchased through. As the items were not purchased directly through us, Rearo are not the company you have a purchase warranty with.

Therefore, you need to bring your grievance to the attention of the third-party distributor.

We have raised this issue with the distributor in question and asked them to get in touch.

Rated 5 out of 5 stars

Good Quality boards

I always buy my Bathroom Wallboards from Rearo. Yes they may be a bit pricey but they are good quality boards and usually have what I want in stock

13 July 2025
Rated 5 out of 5 stars

Exceptional customer service!

Exceptional customer service from the sales team in Glasgow. Dealt with a few team members over a few days whilst I made my choices for worktop, flooring and wall panels and they were all extremely helpful!
Special mention for Darryl who is a credit to the company! For such a young man, he was not only knowledgeable, but friendly and polite...rare qualities these days! Will definitely purchase from Rearo in the future.

8 July 2025
Unprompted review

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