Rearo Reviews 1,876

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and pleasant demeanor, making interactions enjoyable and productive. The service provided is frequently described as excellent, with many appreciating the efficiency, ease of ordering, and outstanding communication from start to finish. Reviewers are also impressed with the quality of the products and the prompt, on-time delivery service. However, some customers experienced issues with delivery times, noting that it could take longer than expected, or that items arrived damaged. A few people also mentioned problems with sample orders, such as delays or receiving incorrect items, and some found the edging trim to be of poor quality or a bad color match.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Service

Reviewers consistently express satisfaction with the service, highlighting its professionalism and... See more

Product

Reviewers highlight positive aspects of product quality, with many describing products as excellent,... See more

Delivery service

People report positive experiences with delivery service, often highlighting timely arrivals and helpful... See more

Order

Customers had positive experiences with order, praising the helpful and professional staff who assisted with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff at Rearo Glasgow are terrific. Helpful, knowledgeable and patient they clearly explained to a novice like me how to successfully install ceiling cladding, worktops, splashbacks, floor tiles... See more

Rated 5 out of 5 stars

Found a splashback online which we thought would look well in the new kitchen. The option was there to order a free sample which we did. Arrived quickly but was not really a suitable match. However, w... See more

Rated 5 out of 5 stars

We're giving our shower room a refresh & wanted wetwall to match what's already in the shower enclosure. Really easy ordering system. The only issue was that it took the full 10 working days for... See more

Rated 5 out of 5 stars

Ordered shower wall panels, from start to finish communication was excellent. The panels arrived damaged and were no longer in stock. Jordan in Aberdeen went out of his way to help source alternati... See more


Company details

  1. #10 of 108 best companies in Bathroom Renovator

Information provided by various external sources

Rearo has been innovating quality bathroom and kitchen products since 1991. Manufacturing from our 60,000 sq ft facility in Glasgow, our team of highly skilled craftsmen create first class products for both the domestic and commercial markets.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent service

Excellent service, called as had to change my order due to installation issues. They were very helpful and nothing was too much trouble. Order altered and still delivered on the day originally advised. Refund given for the difference and the items were better quality than expected.
Would recommend and use again.

22 November 2024
Unprompted review
Rated 4 out of 5 stars

Quality products and helpful staff

I was looking for wet walls, kitchen splash backs and worktops. I called in a few times to look at products, and staff were friendly, patient and helpful. I was given samples to take home and advice about what might look best.
Products were delivered for free and arrived on time; one item was damaged and Rearo quickly resolved this by replacing the item the next day. I would use them again.

4 November 2024
Rated 5 out of 5 stars

Peter at rearo was very good

Peter at rearo was very good, he was helpful, got us what we needed at a reasonable price. He went out his way to get us our splashback to match everything. He kept us up to date with our order. Would certainly recommend Rearo and Peter.

6 November 2024
Rated 5 out of 5 stars

Worktop review

Ordered a sample first then put my worktop order in. Really fast delivery less than 2 weeks. The worktops are beautiful.. I love them
Grey sparkle .

24 October 2024
Rated 5 out of 5 stars

Quick and easy service to use

Quick and easy service to use, excellent customer service - I had to phone about delivery as an emergency had came up and it was handled brilliantly by the team. Very quick delivery too.
Actually yet to get the panels up so cannot review them as of now.
But very happy with the buying and delivery of the products.

27 October 2024
Rated 5 out of 5 stars

Great product, great customer service!

Sample was sent out fast with info leaflet, exactly what I wanted. Placed order online, was called with delivery day & driver msg 1 hour prior delivery. I could also have called the day before to narrow it down to a.m. or p.m. so great customer service, panels up & look fab

22 October 2024
Rated 5 out of 5 stars

Superb Area Sales Representation

We were speculatively visited by Jonathan Wilson (area sales representative), who oversaw our purchase, and also provided some very useful and gratefully received notebooks, pens & brochures. Jonathan was easy to talk to and provided loads of useful & accurate supply information & advice. We had previously purchased from Rearo, and will definitely be re-purchasing products again.

2 October 2024

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