Rearo Reviews 1,876

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and friendly demeanor, making the entire process from selection to delivery smooth and pleasant. The products, including shower wall panels, worktops, and splashbacks, are frequently described as high quality, and the ordering system is noted for its ease of use. Reviewers also highlight the excellent service, prompt communication, and reliable delivery, often mentioning that items arrived on time and undamaged. However, some customers experienced issues with delivery times, noting that it took the full promised period or that items arrived damaged. A few people also reported problems with sample orders, either receiving incomplete orders or experiencing significant delays. Additionally, there were occasional concerns about the quality or color match of accessory items like edging trim.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Product

People report positive experiences with the product. Customers praise the excellent quality of the products,... See more

Service

Consumers consistently report positive experiences with the service. Many praise the helpful and professional... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the helpful and friendly delivery... See more

Order

Customers consistently note positive experiences with order. Many reviewers highlight the ease of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff at Rearo Glasgow are terrific. Helpful, knowledgeable and patient they clearly explained to a novice like me how to successfully install ceiling cladding, worktops, splashbacks, floor tiles... See more

Rated 5 out of 5 stars

Found a splashback online which we thought would look well in the new kitchen. The option was there to order a free sample which we did. Arrived quickly but was not really a suitable match. However, w... See more

Rated 5 out of 5 stars

We're giving our shower room a refresh & wanted wetwall to match what's already in the shower enclosure. Really easy ordering system. The only issue was that it took the full 10 working days for... See more

Rated 5 out of 5 stars

Ordered shower wall panels, from start to finish communication was excellent. The panels arrived damaged and were no longer in stock. Jordan in Aberdeen went out of his way to help source alternati... See more


Company details

  1. #10 of 108 best companies in Bathroom Renovator

Information provided by various external sources

Rearo has been innovating quality bathroom and kitchen products since 1991. Manufacturing from our 60,000 sq ft facility in Glasgow, our team of highly skilled craftsmen create first class products for both the domestic and commercial markets.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful staff who knew the…

Very helpful staff who knew the products and what they were talking about. A wide range of options, top quality and competitive prices. I will return for my next home renovation project. Thank you!

30 January 2025
Rated 5 out of 5 stars

Brilliant service and quality

Brilliant service and quality. I always use Rearo panels. I ordered 3 for a new shower in a holiday cottage and they held them for me until I was ready for fitting which was great. They also use their own drivers for delivery which is a much better service, driver phoned with an ETA and helped us with an awkward delivery address. The panels are lovely and a great price, especially in the sale. Customer service is always helpful if you have questions.

4 February 2025
Rated 5 out of 5 stars

Satisfaction.

Great company to deal with from beginning to end.
Been using the Selkie wall panels for some years now and Rearo have always got their act together. Keep up the good work.

20 January 2025
Rated 5 out of 5 stars

Great brewery

Great brewery with even better beer. Staff are amazing and helpful. If you get a chance you should visit this brewery and go on their tour like we have done before , it’s so interesting to see the process and taste afterwards

23 December 2024
Rated 4 out of 5 stars

Good and service but wee delay as…

Good and service but wee delay as waiting for stock in and when the driver and delivery to our address I expect two men doing worktops into my house but only driver and asked me help the worktops carrying into my house? Done that also already 3m x 600mm on facial surface scratches line about 1m must be come from warehouse so any idea how solve the problem with scratched?

12 December 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look