Reboxed® Reviews 2,440

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 885 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often describing them as being in excellent condition, sometimes even like new, and offering great value for money. Many appreciate the quick delivery service and the overall positive experience with customer service, highlighting the efficiency and ease of the purchasing process. However, some customers also noted issues with product functionality, such as phones stopping working or having poor battery life. There were also occasional problems with delivery, including lost packages or delays, and some people experienced difficulties with the return process for faulty items.

What people talk about most

Product

Customers consistently note positive experiences with product quality and condition. Many reviewers are... See more

Quality

Users describe positive interactions with quality. Many customers are very pleased with the excellent... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast delivery, with some... See more

Service

Consumers generally express satisfaction with the service. Many reviewers highlight excellent customer... See more

Price

Reviewers mention positive feedback about price. Many customers appreciate the significant savings, with some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Happy with the service I received. Phone as described and arrived quickly in great packaging with a sweet treat 🙂. Taken a star off for the website, as I feel this wasn't clear in looking at specific... See more

Rated 4 out of 5 stars

Fast next day shipping, great unboxing experience unlike any other company. Free microfibre cloth, cable and sweets. The returns aren't too great.

Company replied

Rated 4 out of 5 stars

service was brilliant, the product I received was disappointing but they honoured the warranty and gave me a full refund and a choice of replacement, shout out to Rachelle! thanks

Company replied

Rated 5 out of 5 stars

My phone arrived in top condition, nicely packed so it felt like new. Now several months later, I am still very much happy with my phone, enjoying the excellent battery life and overall power of a new... See more


Company details

  1. #50 of 74 best companies in Mobile Phone Shop
  2. #16 of 25 best companies in Cell phone recycling and unlocking service
  3. #77 of 90 best companies in Computer & Accessories store
  4. #4 of 5 best companies in Electronics Accessories Wholesaler
  5. #48 of 69 best companies in Electronics Company
  6. #163 of 193 best companies in Electronics store

Written by the company

Reboxed® is a better more sustainable way to upgrade your tech


Contact info

4.2

Great

TrustScore 4 out of 5

2k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Eco friendly & efficient

Reboxed first came onto my radar a while back when they popped up as a perk on my Honest Mobile account. When I needed a new cable for my work phone they were my first port of call. The website was easy to use, the prices reasonable and the cable arrived fast. I'll definitely be back for phones & accessories when I need them.

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Trustworthy ethical small UK business

Got a refurbished iPhone 14. Item was in pristine condition, as described, and nicely packaged in Reboxed's own packaging. Very happy with the item, and the overall feel/experience. And the company appears to be a nice ethically-minded small UK business.

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Above and beyond

The support team at Reboxed were amazing. They (Sarah) went above and beyond to find me a really good iPhone with a healthy battery.
Would definitely buy from Reboxed again. Thank you

19 July 2025
Unprompted review
Rated 5 out of 5 stars

Reboxed samsung phone

Great choice of mobiles, able to select exactly what I wanted. Easy website to use with good paymentoptions. Great, prompt delivery, with good communication throughout. Product was brilliant and exactly as described, had no issues since purchase.

8 October 2025
Unprompted review
Rated 5 out of 5 stars

Very easy

It was very easy to choose the phone I wanted on the website. There were plenty of options to choose from and the pricing is reasonable.
Shipping was fast and I was kept informed of what was happening by email. The phone arrived exactly as described.
A trustworthy and easy way to buy a phone.

17 October 2025
Unprompted review
Rated 5 out of 5 stars

All good

A brilliant concept, with exceptionally prompt service, excellent quality product and a fair price.

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Easy, Quick & High Quality

very easy. easy to select the iPhone version I wanted, the spec and colour. I used Reboxed because it was flagged by partner site USwitch and I needed to get a both a new phone & a new mobile contract.
very happy with delivery, guides & quality of phone delivered. and yep, I have recommended Reboxed to a friend who was considering nearly new phone options.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, so happy that I’ve got a IPhone 15 max pro from Reboxed. I could use eSIM and enjoy a large capacity of the phone. Money well spent! Thanks Reboxed, will recommend to all my friends and family!

27 November 2025
Unprompted review
Rated 5 out of 5 stars

This is the first time I've ordered a…

This is the first time I've ordered a refurbished phone so I was a little unsure what to expect, bit knowing I could return it I went for it. I ordered a Google Pixel 9pro and it arrived in absolutely pristine condition, not a mark on it (better than expected given the description of possible minor cosmetic issues on the case). So far so good. The phone developed a small fault after a few days. But I contacted Reboxed and they sorted the problem straight away. The return process was pretty straightforward and few days later I receive a replacement, also in pristine condition. Would definitely use Reboxed again in the future. And would definitely go for a refurb again rather than a brand new phone.

19 December 2025
Unprompted review
Rated 4 out of 5 stars

Great website

Great website, easy to use and to find the right device for you.
I did pose a question to customer service about a device I was interested in, but didn't get a reply until after the weekend & unfortunately someone else purchased it in the mean time.

4 August 2025
Unprompted review
Rated 5 out of 5 stars

Recommended by son

Recommended by son. I didn’t want or need to spend a small fortune on a new mobile. After researching best reviewed iPhone models I was delighted to find one of these available on Reboxed. On reading their philosophy around the environment I even felt good about my purchase 😂

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Exceeded my expectations

I ordered an i phone which exceeded my expectations in its appearance
I then upgraded the model and you were fine with this
No hassle
Thank you

18 March 2026
Unprompted review

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