Recambioscoches Reviews 

4,608
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Very good web site. Ability to cross reference to manufacturers part numbers. Option to have your order checked by an expert against your chassis number. Competitive pricing. You can talk to a real pe... See more

Company replied

Rated 5 out of 5 stars

The items were a good price, delivered very quickly & adequately packed. Thanks. However, the items do not fit. My local engineering company tried but reported the items were too small.

Company replied

Rated 3 out of 5 stars

5* for price and quality. 2* at best for delivery. It isn't clear that this is an international purchase, or that delivery will take a week or more despite paying 10€ for a small, light item. Delivery... See more

Company replied

Rated 5 out of 5 stars

I accidentally left a negative review that was meant for another company. I want to rectify things by leaving recambioscoches.es a positive note as I have only had a good experience with them. 👍

Company replied

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4.6

Excellent

TrustScore 4.5 out of 5

5k reviews

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4.6

All reviews

(4,608)

122 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, professional information.Speedy delivery within 5 days of order. My mechanic fitted water pump within 30 minutes. Again I would highly recommend this company to family and friends.

27 October 2021
Recambioscoches logo

Reply from Recambioscoches

Dear Philip D Toft,

Thank you for your kind words and appreciation of the quality of our work.
Your feedback - is the best reward for us.
We are looking forward to seeing you in our online store.

Best regards,
Your Recambioscoches Team.

Rated 5 out of 5 stars

exallant service well happy with the…

exallant service well happy with the fast process of the delivery & also an exallant carrier postal service G.L.S.thankyou would recommend to all my family & friends thankyou Mr john hacking

22 October 2021
Recambioscoches logo

Reply from Recambioscoches

Dear John Hacking,

We are glad that you are satisfied and thank you for your cooperation.
Your satisfaction is our satisfaction.

Best regards,
Recambioscoches Team

Rated 2 out of 5 stars

They ship the wrong item and make you pay regardless

Ordered a replacement antenna for the car.

They shipped me a different product which actually does not fit the car.

First they ignored my complaint for several days. Then they acknowledged sending another item out I didn´t order. Then they asked for a ton of information about the car, and instead of delivering a good after sale service to get me what I ordered and arrange for the return shipping, they tell you that if you want to return the item that you need to pay for return shipping. And they didn´t offer to send me what I ordered to adjust their mistake.

Even send an email to their head office but they didn´t respond so perhaps do not care either.

So, you end up paying a lot on shipping for a product you did not order.

Definitely suggest staying away from this business unless you are happy to waste your time and money.

++++++

Update 25 May 2021.

5 May I get a response from the organisation´s Service Quality Assurance, which so it seems is a direct result of, and perhaps focussed approach to, Trustpilot reviews.

This time they´re reviewing the situation with a little more care. There is a little repetitiveness in input asked which was already send previously, but at least they´re realising the problem isn´t in the order but it´s fulfilment.

The cost of the goods and shipping were reimbursed and received on 20 May, and a voucher applied for future use to the account. They didn´t want the item to be returned as the shipping would cost them more than the stock value of the product. All this of course with the expressed hope I´d provide an improved rating which is a fair ask.

So here goes, the improved review. I´m giving 2 stars as opposed to the previous 1 star. That´s twice as good.

So why not more? Well, whilst I appreciate the Service Quality Assurance team/individual efforts, the fact that it only came after a review on Trustpilot that was negative bothers a little because I used the provided means per the order instructions to raise the matter only to be met silence which was then followed by completely ignorant after sales services before the Service Quality Assurance team connected.

For the apparent trivial stock cost of the item the first responders were happy to take a complete care less type approach. If the after sales team took the considerate approach the Service Quality Assurance team/individual applied I´d be in for business again.

So, verdict for me is that the hassle on this wasn´t worth the purchase and I´m only happy it wasn´t an expensive purchase to start with. Maybe my experience with the Spanish entity/operations isn´t the same for those in other nations. Perhaps I had a first responder that wasn´t happy to do their job, but either way, for me it´s not worth another try if I can avoid it.

29 April 2021
Unprompted review
Recambioscoches logo

Reply from Recambioscoches

Dear Customer,
We bring our sincerest apologies for the inconveniences caused.

Please, be kindly informed that our manager will contact you shortly with more precise information on your request.
We hope that you will revise your opinion about our service.

Best Regards,
Recambioscoches Team

Rated 4 out of 5 stars

Fantastic customer service department.

I bought an alternator from this company on 3 feb and on 12 march it has stopped working.I tried to send it back for a refund but only get a message telling me that the guarrantee has expired and I couldn't get a refund.However after posting a very negative opinion on trustpilot,the company contacted me and began the refund process.I now have received a refund for the faulty alternator.I must give some praise to their cusomer service department who are extremely efficient,professional and answered all my e mails almost instantly and who kept in contact with me through the whole refund process.So finally I have received my refund after quite a lengthy process,but I'm happy with the outcome.

13 March 2021
Unprompted review
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Reply from Recambioscoches

Dear Mr Mcloughlin,
Thank you a lot for revising your opinion on our services!
We deeply appreciate your kind understanding and we were happy to be of a good service for you.

Best regards,
Recambioscoches team

Rated 5 out of 5 stars

Perfect products at perfect prices

Perfect products at perfect prices. And excellent speedy delivery service. Very happy and recommend this supplier to anyone without hesitation.

4 March 2021
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Reply from Recambioscoches

Dear Kamran Karoonian,
Thanks a lot for taking the time to review our service!
We are glad that your purchases have met your expectations.
And we’re really pleased that you would recommend us.
Thank you for being our customer!
Best regards,
Recambioscoches team

Rated 5 out of 5 stars

Rapido y perfecto

4 February 2021
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Reply from Recambioscoches

Esimado Enrique,

Muchas gracias por su preferencia y compra en nuestra tienda de recambios.
Cada día trabajamos para darles un mejor servicio, agradecemos su confianza.

Un saludo, el equipo Recmabioscoches

Rated 4 out of 5 stars

Parts Ordered

Parts i order take about a week to arrive but have got used to this as the price is good.

3 April 2020
Unprompted review
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Reply from Recambioscoches

Dear Susan,

We are very grateful for your feedback, we look forward to serving you spare parts again.

Have a nice day!

Yours sincerely,
Recambioscoches.es

Rated 5 out of 5 stars

Everything was fine

Everything was fine, i dont hace any complain

27 March 2020
Unprompted review
Recambioscoches logo

Reply from Recambioscoches

Dear Customer,

Thank you for your feedback. Also we are grateful for the pleasure of serving you spare parts as well as it should be.

Have a nice day!
Sincerely,

Rated 5 out of 5 stars

Perfecto y rapido

26 March 2020
Unprompted review
Recambioscoches logo

Reply from Recambioscoches

Estimado José:

Muchas gracias por haber opinado, quedamos disponibles para cualquier tipo de consultas.

Saludos.

Rated 3 out of 5 stars

Good prices

Good prices, slow delivery.

17 January 2020
Unprompted review
Recambioscoches logo

Reply from Recambioscoches

Dear Carlos:

Thank you very much for your preference above all and as often happens we must apologize from the courier’s name. Please accept our apologies for the inconvenience. By the way, in the DELIVERY section of our website we always have a paragraph that serves as a warning "Product transportation time depends on the country of delivery, availability of the ordered spare parts, bank holidays and days-off, as well as possible faults in the delivery service operation". We thank you for the message and confirm that we are working to improve the services offered by the courier.

Best regards,
Recambioscoches Team

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