Reclaimed Brick Company Reviews 

253
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly staff for providing helpful guidance, professional advice, and wonderful service when selecting heavy building materials. People note that employees go above and beyond to ensure a smooth visit, often helping to load purchases directly into vehicles with a welcoming attitude. However, some people mentioned that certain delivered items arrived damaged, covered in tar, or looking completely different from the provided online pictures. A few consumers also experienced frustrating communication delays and difficulties when trying to secure prompt refunds or resolve issues with unsatisfactory orders.

What people talk about most

Staff

Clients share satisfaction with the staff, consistently praising their helpful, polite, and knowledgeable... See more

Product

Consumers find product to be positive, expressing great satisfaction with the wide selection of stone,... See more

Service

Users describe positive interactions with service, highlighting helpful advice, product guidance, and... See more

Quality

Reviewers express mixed feelings about product quality, showing a high level of disagreement. Many consumers... See more

Customer service

Customers had ambiguous experiences with customer_service. Many reviewers praised helpful staff members for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service from Brendon, the poor bloke spend a good half an hour climbing over stone to get me the coping stones that would match my neighbours. He also pointed out that although there were 3 pal... See more

Rated 5 out of 5 stars

I’ve just come back home from visiting Reclaimed Brick company. I’m really pleased with my whiskey barrel and reclaimed planter! Brendan one of the staff members was fantastic. He was really helpful,... See more

Rated 5 out of 5 stars

Second time here and we couldn't be happier. Every time we encounter friendly staff here , ready to help and advise. We got sorted both times quick and easy. Very pleased and happy with our purch... See more

Rated 5 out of 5 stars

I’ve had stone from this company in the past to build garden walls and have always been pleased with the quality of the stone, the price and the helpful, positive attitude from the staff. A couple of... See more


Company details

  1. Reclamation Centre
  2. Building Materials Supplier
  3. Demolition Contractor

Written by the company

Welcome to Reclaimed Brick Company—a family-run reclamation yard in the heart of Sheffield that supplies a board range of new and used building materials, and best known for its huge stock of premium reclaimed bricks. We are a team of industry experts and treasure hunters who scour the UK to find, salvage, and repurpose distinctive building materials, including reclaimed bricks, stone, timber, roof tiles, welsh slate and granite cobbles. We source our materials from a wide variety of locations, from demolition projects of derelict farm houses to large commercial developments. After going through a systematic salvage and cleaning process, we make these unique materials available to our customers – who use them to create unique aged look, match existing surroundings and limit their projects environmental footprint. While reclamation is at the centre of our business, we also have the in-house equipment and knowledge to offer safe and effective demolition services, brick matching and nationwide delivery. We have a two-acre yard brimming with reclaimed materials that we welcome you to visit, or you can browse our offerings online from the comfort of your own home. For those shopping remotely, we offer a complimentary brick matching service to ensure you choose the right materials for your project. Once you find your perfect match, we deliver the materials straight to your project via our fleet of HIAB and Tail-Lift assisted trucks anywhere in mainland UK. Questions? Don’t hesitate to reach out! We look forward to helping you build something that is truly one-of-a-kind.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

253 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.5

All reviews

(253)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product and delivery service

Can’t get my head around the mixed reviews. Our experience was excellent. Found exactly the wall stones we were looking for and nowhere else in Sheffield seemed to have them. Siam showed us around the site and was very patient while we made our minds up. Bought a bulk bag at a great price. Delivered 2 days later by Brendan who couldn’t have been more helpful - lowered the bag over a high fence and placed in the exact spot we needed to save us having to shift them. Will definitely use again and would recommend.

2 June 2023
Unprompted review
Rated 1 out of 5 stars

'Express delivery' a complete con

They quoted and charged me extra for express delivery but cunningly didn't write anything about delivery on the invoice. Didn't send them on express delivery. In fact - quote the courier company 'sent them the cheapest economy service' where they could only deliver to concrete hard standing. The bricks / quantity were okay so best be said no gripes there. They denied that extra was paid even though I have a text confirming and have since ignored all comms.

22 March 2023
Rated 5 out of 5 stars

Great Delivery

Bought 2 bulk bags of stone for a garden wall. Gave 5 star review because delivery driver was great. Thanks 👍🏻

18 May 2023
Unprompted review
Rated 1 out of 5 stars

Absolutely useless company sent the…

Absolutely useless company sent the wrong bricks and didn't have the bricks I ordered to replace these ones had to pay guys to not work , guy in the office was a real xxxx and really couldn't care I would not order if I was you there are far better company's out there brickexpress seem far better

17 May 2023
Rated 5 out of 5 stars

Great service

Brendan the delivery driver went above and beyond to deliver our bricks to a difficult to reach spot. Thanks!

Bricks look great!

21 April 2023
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, professional delivery from Brendan.
We live down a cul-de-sac which is very hard to access and he did an excellent job driving the very large lorry!

20 April 2023
Unprompted review
Rated 3 out of 5 stars

Delivery issues.

Delivery arrived without prior agreement on timing and site difficulties on an inappropriate vehicle for our build site. However. the driver did a great job on accessing the site and offloading the best he could.

20 February 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service and delivery experience

After trawling the internet I eventually decided to get in touch with this company who had exactly the bricks I wanted which I thought were extinct! Quick delivery and the delivery guy was brilliant - he placed the pallets exactly where I wanted them so we could still use the driveway :-). Would definitely use again

16 February 2023
Unprompted review

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