I was refunded the monthly purchase after calling a man (I wish I could remember his name) on customer service. I didn’t notice there was a checkbox for a monthly thing instead of the 7-day trial. He... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Record Finder worked pretty well for me. I hope the superior Court of San Francisco approves of the search results I found there. Sometimes I paid the $15 charges and the requests for another $15 po... See more
Company replied
The disclosures on an ongoing agreement to charge you 24.95 monthly should be made more evident, but the cancellation and the refund was swift, no questions, and Danile my assist was courteous, kind... See more
Company replied
I spoke with your associate named Lovely (sp. ?) needing help about a mistake I had made. Polite, pleasant, and professional, she resolved my issue satisfactorily and making sure I understood that... See more
Company replied
Company details
Information provided by various external sources
Access 2 billion public records online from thousands of US federal, state, city and county criminal, vital and driving public sources. People search for everyone.
Contact info
Lewis Wharf 227, 02110, Boston, United States
- recordsfinder.com
4.4
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The customer service representative was…
The customer service representative was extremely helpful and polite As a senior citizen, I appreciated her kindness greatly
19 February 2026
Reply from Records Finder
Hi Nathaniel,
Thank you for taking the time to give us a review. We're happy you're pleased with customer service. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. Have a fantastic day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
It doesn't show what the damages where…
It doesn't show what the damages where in the accident, but I do like the information that it does give you about the car
18 February 2026
Reply from Records Finder
Hello Belinda,
Thank you for your review and for sharing your thoughts with us.
We understand your concern about the accident details not showing the specific damages. Your feedback is valuable, and we will share it with our team as we continue working to improve the information we provide. We’re glad you found the rest of the vehicle information helpful. If you have any additional suggestions or questions, please feel free to reach out. Have a wonderful day!
Sincerely,
Meliza
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Refund
I work with a lady. she was able to give me a refund after I didn’t know I signed up for a seven day trial. She did her best and accomplished this for me. Thank you.
14 February 2026
Reply from Records Finder
Hello Tiffani,
Thank you very much for your 5-star review and for taking the time to share your experience.
We are pleased to hear that we were able to assist you with the refund regarding the seven-day trial. Providing clear information and effective support to our customers is very important to us, and we are glad we could resolve this matter to your satisfaction.
Your kind words are truly appreciated. Should you require any further assistance in the future, please do not hesitate to contact us.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Best service ever!
The rep i spoke with was very understanding, professional, and courteous.
11 February 2026
Reply from Records Finder
Hello Daric,
Thank you very much for your 5-star review. We sincerely appreciate you taking the time to share your experience.
We are delighted to hear that the representative you spoke with was understanding, professional, and courteous. Providing exceptional service is extremely important to us, and it is always rewarding to receive such positive feedback.
Your kind words will be shared with the team, and we truly value your support. Please do not hesitate to contact us if we can assist you further in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hello Alexandra,
Thank you for your 5-star review and kind feedback. We’re pleased to hear that our representative was courteous, attentive, and able to assist you successfully.
Providing helpful and friendly customer service is a top priority for us, and we truly appreciate you taking the time to share your experience.
Thank you for choosing our service.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
I used the service out of curiosity and…
I used the service out of curiosity and found it very good; I found several lost friends. But I stopped using the service and forgot to cancel. It was my fault, but I'm 67 years old. I wrote "customer server" and today, October 2, 2026, I checked my account and they refunded me in full for the three months I didn't use it. Thank you very much.
10 February 2026
Reply from Records Finder
Hello Santiago,
Thank you very much for your 5-star review and for sharing your experience with us. We’re pleased to hear that you found the service valuable and were able to reconnect with several lost friends.
We also appreciate your honesty regarding the subscription and are glad our customer service team was able to assist you and provide a full refund for the unused months. Ensuring our customers feel supported and treated fairly is very important to us.
Thank you again for your kind words and for taking the time to leave a review. We truly appreciate it.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hello Stephanie,
Thank you for your 5-star review. We’re glad to hear that our representative understood your situation and was able to assist you by canceling your order promptly.
Providing clear and helpful support is very important to us, and we appreciate you taking the time to share your experience.
Thank you for choosing our service.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
I purchased a search for $2.99 and…
I purchased a search for $2.99 and wasn’t aware it included an automatic subscription. After noticing the unexpected $24.99 charge, I contacted customer service. They responded promptly, explained the charge, and refunded the amount, which I appreciated. The service itself works as advertised, and clearer upfront communication about subscriptions would make it even better.
10 February 2026
Reply from Records Finder
Hello Nina,
Thank you for taking the time to share your feedback and for your 4-star review. We appreciate you bringing this matter to our attention.
We’re pleased to hear that our customer service team was able to respond promptly, clarify the charge, and issue a refund. We’re also glad that the service itself met your expectations and worked as advertised.
Your comment regarding clearer upfront communication about subscriptions is well noted. We value this feedback and are continuously working to improve transparency and the overall customer experience.
Thank you again for your review and for giving us the opportunity to improve.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
I had concerns that were addressed…
I had concerns that were addressed immediately after I contacted them. Full refund was issued. Nice job with recovery. It's appreciated!👍
5 February 2026
Reply from Records Finder
Hello Michael,
Thank you for taking the time to leave us a 5-star review. We appreciate you reaching out and giving us the opportunity to address your concerns. We’re pleased that our team was able to resolve the matter promptly and issue a full refund.
Your feedback is truly valued, and we’re grateful for your understanding and trust. Should you require any further assistance, please don’t hesitate to contact us—we’re always happy to help.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Received the requested documents very…
Received the requested documents very quickly, but the cost was a lot higher than I expected.
3 February 2026
Reply from Records Finder
Hello Wendi,
Thank you for your feedback. We’re glad you received the requested documents quickly.
We understand your concern regarding the cost and appreciate you sharing this with us. Your feedback is valuable and helps us continue improving our service and communication.
If you have any questions or would like additional clarification, please feel free to contact us.
Sincerely,
Meliza
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
The Operator was very knowledgeable and…
The Operator was very knowledgeable and courteous.
4 February 2026
Reply from Records Finder
Hi Robert,
Thank you for your feedback. We're happy you're pleased with the assistance you received. This is an experience we always want our customers to have, and we're delighted we hit the mark for you. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Joy my Representative was great!!
Joy, the representative was patient, helpful, very polite and resourceful. I was upset about the sudden charge to my bank account that I wasn’t aware of that caused me to have negative balance. Thankfully she reviewed my information, explained to me what could’ve caused the charge but she quickly was able to refund my account. Preventing me from being charged an overdraft fee on my bank account. Having people like her in the company is a great benefit it makes the company seem understanding and helpful. Thank you Joy for all your help.
4 February 2026
Reply from Records Finder
Hello Maria,
Thank you for taking the time to share your experience with us. We sincerely apologize for any stress the unexpected charge may have caused and appreciate the opportunity to address your concerns.
We are pleased to hear that Joy was able to assist you promptly and professionally. Her patience, clear communication, and dedication to resolving the issue—including ensuring a refund was processed in time to prevent an overdraft fee—reflect the level of service we strive to provide all our customers.
Your kind feedback will be shared with Joy and our team, as it reinforces the importance of having knowledgeable and compassionate representatives. Thank you again for your thoughtful review and for choosing our company.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Very efficient.
3 February 2026
Reply from Records Finder
Hello Douglas,
Thank you for taking the time to leave us a 5-star review. We are pleased to hear that you found our service very efficient. Your feedback is greatly appreciated.
Should you require any further assistance, please do not hesitate to contact us.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
quick and easy.
1 February 2026
Reply from Records Finder
Hello,
Thank you for the 5-star rating! We’re glad to hear that you found our services quick and accessible. We'd appreciate if you could also recommend us to others.
Have a nice day!
Sincerely,
Bianca
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Outstanding Customer Service!
Loved that the info I received for 2.99 was very reasonable as I would have spent a ripoff at 20 dollars elsewhere. Also the company staff were courteous and quick to cancel the subscription that costs more. They did not give me a hard time and all. This is what customer service should be all about- respectful and responsive.
1 February 2026
Reply from Records Finder
Hello Edna,
Thank you for your outstanding review! We’re delighted to hear that you found the information reasonably priced and that our team was able to assist you promptly and courteously with your subscription.
Providing respectful, transparent, and responsive customer service is very important to us, and we truly appreciate you recognizing our efforts. Your feedback means a great deal to our team.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hi Richard,
Thank you for your 5-star rating. We’re glad our team could provide prompt service for you. We appreciate your support and are always here to help.
Sincerely,
Meliza
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
I used recordsfinder but missed the…
I used recordsfinder but missed the deadline to cancel the monthly subscription. The representative worked with me to refund all charges when I explained my particular situation. Thank you.
29 January 2026
Reply from Records Finder
Hello Charles,
Thank you for taking the time to leave us a 5-star review. We appreciate your feedback and are glad to hear that our representative was able to work with you and provide a full refund after you explained your situation. Our goal is always to be understanding and assist our customers whenever possible.
Thank you for choosing Recordsfinder, and we appreciate your trust in our service.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
The person who helped me ( i forgot her…
The person who helped me ( i forgot her name unfortunately) was soo kind, caring, and helpful!
28 January 2026
Reply from Records Finder
Hello Martina,
Thank you very much for your kind review and for taking the time to share your experience with us. We’re delighted to hear that the team member who assisted you was so kind, caring, and helpful.
Even though you don’t recall her name, we’ll be sure to pass along your feedback to our team — it will certainly make her day.
Thank you again for your support and for choosing us.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
SCAM
There’s no way to end this subscription, this shouldn’t even be a subscription based website. It’s a scam.
21 January 2026
Reply from Records Finder
Hello Leslie,
Thank you for taking the time to share your feedback. We are sorry to hear about your frustration and understand how this situation may have felt.
We would like to clarify that our service is not a scam. The website operates on a subscription basis, it explains that the trial will automatically convert to a $24.95 monthly subscription unless canceled. Customers must also check a box confirming they’ve read and agreed to our Terms and Billing Policy before completing the order.
Regarding your account, we can confirm that it has already been refunded by our support agent. Please allow 3–5 business days for the refund to be processed and reflected in your account, depending on your payment provider.
Should you have any further questions or concerns, please feel free to contact us, and we will be happy to assist you.
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hello Debra,
Thank you very much for taking the time to leave us a 5-star review. We truly appreciate your kind feedback. We are pleased to hear that our customer service representative was helpful and made every effort to assist you with your inquiry.
Should you require any further assistance or have additional questions in the future, please do not hesitate to contact us. We will be more than happy to help.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
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