I was refunded the monthly purchase after calling a man (I wish I could remember his name) on customer service. I didn’t notice there was a checkbox for a monthly thing instead of the 7-day trial. He... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Record Finder worked pretty well for me. I hope the superior Court of San Francisco approves of the search results I found there. Sometimes I paid the $15 charges and the requests for another $15 po... See more
Company replied
The disclosures on an ongoing agreement to charge you 24.95 monthly should be made more evident, but the cancellation and the refund was swift, no questions, and Danile my assist was courteous, kind... See more
Company replied
I spoke with your associate named Lovely (sp. ?) needing help about a mistake I had made. Polite, pleasant, and professional, she resolved my issue satisfactorily and making sure I understood that... See more
Company replied
Company details
Information provided by various external sources
Access 2 billion public records online from thousands of US federal, state, city and county criminal, vital and driving public sources. People search for everyone.
Contact info
Lewis Wharf 227, 02110, Boston, United States
- recordsfinder.com
4.4
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Service
The information was helpful and Dexter was very polite and professional.
26 January 2026
Reply from Records Finder
Hi Doris,
Thank you for your kind words. We're happy you're pleased with the assistance you received from Dexter. We'll ensure he reads your feedback; this will make his day. Have a great week, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
I called to get a refund for a…
I called to get a refund for a subscription I didn’t want and was able to get my refund. The agent was very helpful and kind.
26 January 2026
Reply from Records Finder
Hi Renee,
Thank you for taking the time to give us a review. We're happy you're pleased with customer service. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
The representative answered quickly and…
The representative answered quickly and handled my problem with Clear understanding and communication skills I was very pleased with the service
26 January 2026
Reply from Records Finder
Hello Tammy,
Thank you for taking the time to leave us a 5-star review. We are pleased to hear that our representative responded promptly and handled your concern with clear understanding and effective communication.
Providing a high standard of service is very important to us, and your feedback is truly appreciated. Should you require any further assistance, please do not hesitate to contact us—we will be happy to help.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hi Dires,
We're sorry you were dissatisfied with the service. Rest assured, we will do our best to improve our services in the future. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Good service
Good service, I found what I needed.and Daniel do gratis custumer service.
23 January 2026
Reply from Records Finder
Hello Eliza,
Thank you for taking the time to leave us a 4-star review. We are pleased to hear that you found what you were looking for and that Daniel provided you with excellent customer service. Your feedback is greatly appreciated, and we will be sure to share your comments with him.
Should you have any further questions or suggestions, please do not hesitate to contact us. We look forward to serving you again.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Report was accurate and useful
Report was accurate and useful. Customer service member was able to assist immediately.
22 January 2026
Reply from Records Finder
Hello Mark,
Thank you for your 5-star review. We’re pleased to hear that you found the report accurate and useful, and that our customer service team was able to assist you immediately. Providing timely and reliable support is very important to us, and we truly appreciate your feedback.
If you need any further assistance, please don’t hesitate to reach out. We value your trust in our service.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
I’m very satisfied with Stephanie
I’m very satisfied with your customer service. I was able to get the help that I needed. Stephanie did a very good job helping me. Thank you
22 January 2026
Reply from Records Finder
Hello Lada,
Thank you for taking the time to share your positive feedback and for your 5-star review. We are pleased to hear that you were satisfied with our customer service and that you received the assistance you needed. We will be sure to share your kind comments with Stephanie, who will greatly appreciate the recognition.
Should you require any further assistance, please do not hesitate to contact us. Thank you again for choosing our service. We truly value your support.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
I never signed up for this service yet…
I never signed up for this service yet got charged and spent too much of my limited free time trying to cancel and unsubscribe!!
21 January 2026
Reply from Records Finder
Hi Diane,
We sincerely apologize for the time and effort you had to spend canceling your account—this is certainly not the experience we want for our customers. We appreciate you sharing this feedback and will take it into account as we work to make our cancellation process easier and less time-consuming.
For clarity, we are a public records search service, and a 7-day trial was signed up for on January 10. Since your account has already been canceled, no further charges will occur. If you have any additional concerns or would like us to review anything further, we are always happy to help.
Sincerely,
Bianca
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hello Christian,
Thank you for your positive feedback. We’re pleased to hear that our team was polite and helpful in assisting you. Providing excellent customer service is always our priority, and we truly appreciate you taking the time to share your experience.
If you need any further assistance, please don’t hesitate to reach out.
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hi April,
Thank you for your feedback. We're happy you're pleased with the service. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
took care of the issue very quickly and…
took care of the issue very quickly and let me know what all was done. A+
17 January 2026
Reply from Records Finder
Hello Timothy,
Thank you for your 5-star review. We are pleased to hear that your issue was resolved quickly and that our team kept you informed throughout the process. Your feedback is greatly appreciated.
Should you require any further assistance, please do not hesitate to contact us.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
The representative I spoke with was…
The representative I spoke with was very helpful and patient. She made me feel comfortable to ask questions, and readily assisted me with my concerns.
17 January 2026
Reply from Records Finder
Hello Esther,
Thank you for taking the time to leave us a 5-star review. We are pleased to hear that our representative was helpful and patient, and that she made you feel comfortable asking questions while assisting with your concerns. Your kind feedback is greatly appreciated.
Should you require any further assistance, please do not hesitate to contact us.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hello Cheryl,
Thank you for taking the time to leave us a 5-star review. We are pleased to hear that your issue was addressed to your satisfaction. Your feedback is greatly appreciated.
Should you require any further assistance, please do not hesitate to contact us.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Great Customer support
This company at that time helped me with information i needed however I no longer need the Service.I contacted their customer support was fast and efficient.I actually talk to a live person unlike other sites to this day still on a hold status . In the future I know the compay that i will refer friends and family .
12 January 2026
Reply from Records Finder
Hello Alan,
Thank you for taking the time to leave us a 5-star review. We sincerely appreciate your positive feedback regarding our customer support team. We are pleased to hear that we were able to provide the information you needed and that your experience with our live support was fast and efficient.
Although you no longer require our services at this time, it truly means a great deal to us that you would consider referring our company to friends and family in the future. Should you ever need assistance again, we would be more than happy to help.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Great assistance of customer rep
11 January 2026
Reply from Records Finder
Hi Evans,
We sincerely thank you for your 5-star review. It is rewarding to know that our customer representative was able to assist you effectively. We appreciate your trust and remain available for any future assistance you may need.
Sincerely,
Jen
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Customer service was awesome
9 January 2026
Reply from Records Finder
Hello Durlabhareddy,
Thank you very much for taking the time to leave us a 4-star review. We are delighted to hear that you found our customer service to be awesome. Your kind feedback is greatly appreciated and will be shared with our team.
We look forward to serving you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Ponzi scheme
I cancelled this service on their automated phone line before the 7 day trial was up,yet I was still charged 24.95 anyway.That was refunded.Then this month I was charged 24.95 again.Of course they say it will take 3 to 5 days again to get a refund.
I guess if they do that to enough people they can fund their business using this Ponzi scheme every month!
29 December 2025
Unprompted review
Reply from Records Finder
Hello Robert,
Thank you for taking the time to share your feedback. We sincerely apologise for the frustration this situation has caused.
We would like to clarify that we do not operate a Ponzi scheme, nor do we intentionally charge customers after a cancellation. We offer free reports through a 7-day trial to anyone who signs up, and on our checkout page, we state that customers are purchasing a trial that ends in seven days. It also states that it will automatically enroll into a subscription to be billed monthly for $24.95 if the customer does not cancel during the trial. We provide an Order Summary on the checkout page with a checkbox for the customer to acknowledge they read our Terms of Service and Billing Terms, as well.
We can confirm that your account has already been canceled and refunded the monthly subscription for $24.95 by our support agent. Please allow 3–5 business days for the refund to be reflected in your account.
Should you require any further assistance, please do not hesitate to contact our support team directly.
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Local County/City Library
When I called to cancel because I couldn't get any information they looked up info themselves, still no information they returned my money. If looking for info call you local county/city library, they can find most of the info for you for free.
31 December 2025
Reply from Records Finder
Hello Diane,
Thank you for taking the time to share your experience. We appreciate your honest feedback.
We’re glad our team was able to assist you by looking into the information you needed and issuing a refund when it became clear our service wasn’t the right fit for you. While we aim to provide convenient access to information in one place, we understand that local county or city libraries can also be a helpful free resource, and we respect your suggestion to others.
Your feedback helps us improve how we communicate the value and scope of our service, and we truly appreciate you giving us the opportunity to assist.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Fraud site continuously charges and…
Fraud site continuously charges and hides how they do it.
28 December 2025
Reply from Records Finder
Hello Adam,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and we take concerns like this very seriously.
We offer free reports through a 7-day trial, as clearly stated on our checkout page. It explains that the trial will automatically convert to a $24.95 monthly subscription unless canceled. Customers must also check a box confirming they’ve read and agreed to our Terms and Billing Policy before completing the order.
We want to make things right. I have checked your account and rest assured that one of our agents has already refunded your monthly subscription. Please allow 3-5 business days for the funds to be placed back into your account.
We truly appreciate your feedback—it helps us improve the experience for everyone.
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Great Experience
The person who responded to my call was very pleasant, attentive and answered all my questions and was wonderful to work with.
16 December 2025
Reply from Records Finder
Hi Brian,
Thank you for taking the time to share your feedback and for your 5-star rating. We appreciate you choosing our team and are glad to know your experience was a positive one.
If we can assist you with anything, please don’t hesitate to reach out. We look forward to working with you again.
Sincerely,
Meliza
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.